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Research ArticleOriginal Research

Telephone vs. Video Visits During COVID-19: Safety-Net Provider Perspectives

Ji Eun Chang, Zoe Lindenfeld, Stephanie L. Albert, Rachel Massar, Donna Shelley, Lorraine Kwok, Kayla Fennelly and Carolyn A. Berry
The Journal of the American Board of Family Medicine November 2021, 34 (6) 1103-1114; DOI: https://doi.org/10.3122/jabfm.2021.06.210186
Ji Eun Chang
From the Department of Public Health Policy and Management, New York University School of Global Public Health (JEC, ZL, DS); Department of Population Health, NYU Grossman School of Medicine (SLA, RM, LK, KF, CAB).
PhD
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Zoe Lindenfeld
From the Department of Public Health Policy and Management, New York University School of Global Public Health (JEC, ZL, DS); Department of Population Health, NYU Grossman School of Medicine (SLA, RM, LK, KF, CAB).
BS
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Stephanie L. Albert
From the Department of Public Health Policy and Management, New York University School of Global Public Health (JEC, ZL, DS); Department of Population Health, NYU Grossman School of Medicine (SLA, RM, LK, KF, CAB).
PhD
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Rachel Massar
From the Department of Public Health Policy and Management, New York University School of Global Public Health (JEC, ZL, DS); Department of Population Health, NYU Grossman School of Medicine (SLA, RM, LK, KF, CAB).
MPH
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Donna Shelley
From the Department of Public Health Policy and Management, New York University School of Global Public Health (JEC, ZL, DS); Department of Population Health, NYU Grossman School of Medicine (SLA, RM, LK, KF, CAB).
MD, MPH
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Lorraine Kwok
From the Department of Public Health Policy and Management, New York University School of Global Public Health (JEC, ZL, DS); Department of Population Health, NYU Grossman School of Medicine (SLA, RM, LK, KF, CAB).
MPH
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Kayla Fennelly
From the Department of Public Health Policy and Management, New York University School of Global Public Health (JEC, ZL, DS); Department of Population Health, NYU Grossman School of Medicine (SLA, RM, LK, KF, CAB).
BS
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Carolyn A. Berry
From the Department of Public Health Policy and Management, New York University School of Global Public Health (JEC, ZL, DS); Department of Population Health, NYU Grossman School of Medicine (SLA, RM, LK, KF, CAB).
PhD
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Article Information

vol. 34 no. 6 1103-1114
DOI 
https://doi.org/10.3122/jabfm.2021.06.210186
PubMed 
34772766

Published By 
The Journal of the American Board of Family Medicine
Print ISSN 
1557-2625
Online ISSN 
1558-7118
History 
  • Received for publication April 30, 2021
  • Revision received July 16, 2021
  • Accepted for publication July 21, 2021
  • Published online November 12, 2021.

Copyright & Usage 
© Copyright 2021 by the American Board of Family Medicine.

Author Information

  1. Ji Eun Chang, PhD,
  2. Zoe Lindenfeld, BS,
  3. Stephanie L. Albert, PhD,
  4. Rachel Massar, MPH,
  5. Donna Shelley, MD, MPH,
  6. Lorraine Kwok, MPH,
  7. Kayla Fennelly, BS and
  8. Carolyn A. Berry, PhD
  1. From the Department of Public Health Policy and Management, New York University School of Global Public Health (JEC, ZL, DS); Department of Population Health, NYU Grossman School of Medicine (SLA, RM, LK, KF, CAB).
  1. Corresponding author: Ji Eun Chang, PhD, 708 Broadway, New York, NY 10003, Phone: 212-992-5625 (E-mail: ji.chang{at}nyu.edu).
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The Journal of the American Board of Family   Medicine: 34 (6)
The Journal of the American Board of Family Medicine
Vol. 34, Issue 6
November/December 2021
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Telephone vs. Video Visits During COVID-19: Safety-Net Provider Perspectives
Ji Eun Chang, Zoe Lindenfeld, Stephanie L. Albert, Rachel Massar, Donna Shelley, Lorraine Kwok, Kayla Fennelly, Carolyn A. Berry
The Journal of the American Board of Family Medicine Nov 2021, 34 (6) 1103-1114; DOI: 10.3122/jabfm.2021.06.210186

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Telephone vs. Video Visits During COVID-19: Safety-Net Provider Perspectives
Ji Eun Chang, Zoe Lindenfeld, Stephanie L. Albert, Rachel Massar, Donna Shelley, Lorraine Kwok, Kayla Fennelly, Carolyn A. Berry
The Journal of the American Board of Family Medicine Nov 2021, 34 (6) 1103-1114; DOI: 10.3122/jabfm.2021.06.210186
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