Research ArticleOriginal Research
Telephone vs. Video Visits During COVID-19: Safety-Net Provider Perspectives
Ji Eun Chang, Zoe Lindenfeld, Stephanie L. Albert, Rachel Massar, Donna Shelley, Lorraine Kwok, Kayla Fennelly and Carolyn A. Berry
The Journal of the American Board of Family
Medicine November 2021, 34 (6) 1103-1114; DOI: https://doi.org/10.3122/jabfm.2021.06.210186
Ji Eun Chang
From the Department of Public Health Policy and Management, New York University School of Global Public Health (JEC, ZL, DS); Department of Population Health, NYU Grossman School of Medicine (SLA, RM, LK, KF, CAB).
PhDZoe Lindenfeld
From the Department of Public Health Policy and Management, New York University School of Global Public Health (JEC, ZL, DS); Department of Population Health, NYU Grossman School of Medicine (SLA, RM, LK, KF, CAB).
BSStephanie L. Albert
From the Department of Public Health Policy and Management, New York University School of Global Public Health (JEC, ZL, DS); Department of Population Health, NYU Grossman School of Medicine (SLA, RM, LK, KF, CAB).
PhDRachel Massar
From the Department of Public Health Policy and Management, New York University School of Global Public Health (JEC, ZL, DS); Department of Population Health, NYU Grossman School of Medicine (SLA, RM, LK, KF, CAB).
MPHDonna Shelley
From the Department of Public Health Policy and Management, New York University School of Global Public Health (JEC, ZL, DS); Department of Population Health, NYU Grossman School of Medicine (SLA, RM, LK, KF, CAB).
MD, MPHLorraine Kwok
From the Department of Public Health Policy and Management, New York University School of Global Public Health (JEC, ZL, DS); Department of Population Health, NYU Grossman School of Medicine (SLA, RM, LK, KF, CAB).
MPHKayla Fennelly
From the Department of Public Health Policy and Management, New York University School of Global Public Health (JEC, ZL, DS); Department of Population Health, NYU Grossman School of Medicine (SLA, RM, LK, KF, CAB).
BSCarolyn A. Berry
From the Department of Public Health Policy and Management, New York University School of Global Public Health (JEC, ZL, DS); Department of Population Health, NYU Grossman School of Medicine (SLA, RM, LK, KF, CAB).
PhD
References
- 1.↵Centers for Medicare and Medicaid Services (CMS). Medicare Telemedicine Health Provider Factsheet. 2020. Available from: https://www.cms.gov/newsroom/fact-sheets/medicare-telemedicine-health-care-provider-fact-sheet. Accessed March 28, 2021.
- 2.↵Center for Connected Health Policy (CCHP). COVID-19 Telehealth Coverage Policies. 2020. Available from: https://www.cchpca.org/resources/covid-19-telehealth-coverage-policies. Accessed March 28, 2021.
- 3.↵
- Weigel G,
- Ramaswamy A,
- Sobel L,
- Salganicoff A,
- Cubanski J,
- Freed M
- 4.↵
- Verma S
- 5.↵U.S Food and Drug Administration (FDA). What is Digital Health? 2020. Available from: https://www.fda.gov/medical-devices/digital-health-center-excellence/what-digital-health.
- 6.↵
- Field M
- 7.↵
- Powell RE,
- Henstenburg JM,
- Cooper G,
- Hollander JE,
- Rising KL
- 8.↵
- Anderson M,
- Kumar M
- 9.↵
- 10.↵
- Heyworth L,
- Kirsh S,
- Zulman D,
- Ferguson JM,
- Kizer KW
- 11.↵
- Rodriguez JA,
- Betancourt JR,
- Sequist TD,
- Ganguli I
- 12.↵
- Darrat I,
- Tam S,
- Boulis M,
- Williams AM
- 13.↵
- Hammersley V,
- Donaghy E,
- Parker R,
- et al
- 14.↵
- Donaghy E,
- Atherton H,
- Hammersley V,
- et al
- 15.↵
- 16.↵
- Krist AH,
- DeVoe JE,
- Cheng A,
- Ehrlich T,
- Jones SM
- 17.↵
- 18.↵
- Srinivasan M,
- Asch S,
- Vilendrer S,
- et al
- 19.↵
- Nouri S,
- Khoong EC,
- Lyles CR,
- Karliner L
- 20.↵
- 21.↵
- Lewis C,
- Getachew Y,
- Abrams MK,
- Doty M
- 22.↵Community Health Care Association of New York State (CHCANYS). About Us. Available from: https://www.chcanys.org/about-us/about-us. Accessed March 31, 2021.
- 23.↵Community Health Care Association of New York State (CHCANYS). NYS Community Health Centers Facts 2021. 2020. Available from: https://www.chcanys.org/document/2021-nys-CHC-fact-sheetpdf. Accessed March 31, 2021.
- 24.↵
- 25.↵
- Spelman JF,
- Brienza R,
- Walsh RF,
- et al
- 26.↵
- Mehrotra A,
- Ray K,
- Brockmeyer DM,
- Barnett ML,
- Bender JA
- 27.↵
- 28.↵
- 29.↵
- Yao Y,
- Zhang H,
- Liu X,
- Liu X,
- Chu T,
- Zeng Y
- 30.↵Child Trends. Home Computer Access and Internet Use. Available from: https://www.childtrends.org/indicators/home-computer-access. Published 2018. Accessed March 31, 2021.
- 31.↵
- Reiners F,
- Sturm J,
- Bouw LJ,
- Wouters EJ
- 32.↵
- 33.↵
- Shealy KM,
- Davidson TM,
- Jones AM,
- Lopez CM,
- de Arellano MA
- 34.↵
- Levy CE,
- Spooner H,
- Lee JB,
- Sonke J,
- Myers K,
- Snow E
- 35.↵
- Hewitt H,
- Gafaranga J,
- McKinstry B
- 36.↵
- Wolthers TO,
- Wolthers OD
- 37.↵
- Bunn F,
- Byrne G,
- Kendall S
- 38.↵
- 39.↵
- Chapman JL,
- Zechel A,
- Carter YH,
- Abbott S
- 40.↵
- McKinstry B,
- Hammersley V,
- Burton C,
- et al
- 41.↵
- Newbould J,
- Exley J,
- Ball S,
- Corbett J,
- Pitchforth E,
- Roland M
- 42.↵
- Oslin DW,
- Sayers S,
- Ross J,
- et al
- 43.↵New York State Department of Health. COVID-19 Guidance for Medical Providers. 2021. Available from: https://health.ny.gov/health_care/medicaid/covid19/. Accessed March 28, 2021.
- 44.↵American College of Cardiology. Lessons Learned from COVID-19: The Silver Lining of Telemedicine. 2020. Available from: https://www.acc.org/Membership/Sections-and-Councils/Women-in-Cardiology-Section/Section-Updates/2020/04/27/20/42/Lessons-Learned-From-COVID-19-Coronavirus-Disease-2019-The-Silver-Lining-of-Telemedicine. Accessed March 28, 2021.
- 45.↵
- Saksena R
- 46.↵
- Bloem BR,
- Dorsey ER,
- Okun MS
- 47.↵
- Guido-Estrada N,
- Crawford J
- 48.↵
- Bulik RJ
In this issue
The Journal of the American Board of Family
Medicine
Vol. 34, Issue 6
November/December 2021
Telephone vs. Video Visits During COVID-19: Safety-Net Provider Perspectives
Ji Eun Chang, Zoe Lindenfeld, Stephanie L. Albert, Rachel Massar, Donna Shelley, Lorraine Kwok, Kayla Fennelly, Carolyn A. Berry
The Journal of the American Board of Family
Medicine Nov 2021, 34 (6) 1103-1114; DOI: 10.3122/jabfm.2021.06.210186
Telephone vs. Video Visits During COVID-19: Safety-Net Provider Perspectives
Ji Eun Chang, Zoe Lindenfeld, Stephanie L. Albert, Rachel Massar, Donna Shelley, Lorraine Kwok, Kayla Fennelly, Carolyn A. Berry
The Journal of the American Board of Family
Medicine Nov 2021, 34 (6) 1103-1114; DOI: 10.3122/jabfm.2021.06.210186
Jump to section
Related Articles
- No related articles found.
Cited By...
- Reasons for encounter in video contacts at a Danish out-of-hours primary care service: a questionnaire study
- Telemedicine Adoption During COVID-19 Pandemic: Perspectives from Primary Care Clinicians in Safety-Net Settings
- The Most Frequently Read Articles of 2021
- Research on the Issues Family Physicians Face Today: Controlled Substances, COVID-19, Hypertension, and "Slow Medicine," Among Many More Topics