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Research ArticleOriginal Research

Patient-Refined Messaging for a Mailed Colorectal Cancer Screening Program: Findings from the PROMPT Study

Gloria D. Coronado, Jamie H. Thompson, Amanda F. Petrik, Denis B. Nyongesa, Michael C. Leo, Melissa Castillo, Brittany Younger, Anne Escaron and Alex Chen
The Journal of the American Board of Family Medicine May 2019, 32 (3) 318-328; DOI: https://doi.org/10.3122/jabfm.2019.03.180275
Gloria D. Coronado
From Center for Health Research, Kaiser Permanente Northwest, Portland, OR (GDC, JHT, AFP, DBN, MCL); AltaMed Health Services, Los Angeles, CA (MC, BY, AE, AC).
PhD
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Jamie H. Thompson
From Center for Health Research, Kaiser Permanente Northwest, Portland, OR (GDC, JHT, AFP, DBN, MCL); AltaMed Health Services, Los Angeles, CA (MC, BY, AE, AC).
MPH
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Amanda F. Petrik
From Center for Health Research, Kaiser Permanente Northwest, Portland, OR (GDC, JHT, AFP, DBN, MCL); AltaMed Health Services, Los Angeles, CA (MC, BY, AE, AC).
MS
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Denis B. Nyongesa
From Center for Health Research, Kaiser Permanente Northwest, Portland, OR (GDC, JHT, AFP, DBN, MCL); AltaMed Health Services, Los Angeles, CA (MC, BY, AE, AC).
MS
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Michael C. Leo
From Center for Health Research, Kaiser Permanente Northwest, Portland, OR (GDC, JHT, AFP, DBN, MCL); AltaMed Health Services, Los Angeles, CA (MC, BY, AE, AC).
PhD
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Melissa Castillo
From Center for Health Research, Kaiser Permanente Northwest, Portland, OR (GDC, JHT, AFP, DBN, MCL); AltaMed Health Services, Los Angeles, CA (MC, BY, AE, AC).
MSW
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Brittany Younger
From Center for Health Research, Kaiser Permanente Northwest, Portland, OR (GDC, JHT, AFP, DBN, MCL); AltaMed Health Services, Los Angeles, CA (MC, BY, AE, AC).
MSW
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Anne Escaron
From Center for Health Research, Kaiser Permanente Northwest, Portland, OR (GDC, JHT, AFP, DBN, MCL); AltaMed Health Services, Los Angeles, CA (MC, BY, AE, AC).
PhD
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Alex Chen
From Center for Health Research, Kaiser Permanente Northwest, Portland, OR (GDC, JHT, AFP, DBN, MCL); AltaMed Health Services, Los Angeles, CA (MC, BY, AE, AC).
MD
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    Figure 1.

    CONSORT diagram. FIT, fecal immunochemical test.

Tables

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    Table 1.

    Baseline Electronic Health Record-Derived Demographic and Health Care Use Characteristics of Selected Adults Due for Colorectal Cancer Ccreening (n = 1767) Who Attended at Least 2 Clinic Visits in the Past 24 Months, Intention-to-Treat Analysis Sample

    CharacteristicRandomized Patients in Clinic A and Clinic B
    Clinic A (n = 678) N (%)Clinic B (n = 1089) N (%)Total (n = 1767) N (%)
    Age*
        Mean (SD)58.6 (5.9)58.6 (5.5)58.6 (5.7)
        50 to 64558 (82.3)939 (86.2)1497 (84.7)
        65 to 74113 (16.7)145 (13.3)258 (14.6)
    Sex†
        Female385 (56.8)620 (56.9)1005 (56.9)
        Male292 (43.1)469 (43.1)761 (43.1)
    Ethnicity‡
        Non-Hispanic/Latino163 (24.0)111 (10.2)274 (15.5)
        Hispanic/Latino506 (74.6)966 (88.7)1472 (83.3)
    Language§
        English223 (32.9)458 (42.1)681 (38.5)
        Spanish438 (64.6)611 (56.1)1049 (59.4)
        Other16 (2.4)18 (1.7)34 (1.9)
    Insurance Status
        Medicaid/Medicare336 (49.6)677 (62.2)1013 (57.3)
        Uninsured214 (31.6)215 (19.7)429 (24.3)
        Commercial128 (18.9)197 (18.1)325 (18.4)
    Clinic visits in past year
        Mean (SD)3.0 (2.8)3.0 (3.3)3.0 (3.1)
        No visits133 (19.6)221 (20.3)354 (20.0)
        At least 1 visit545 (80.4)868 (79.7)1413 (80.0)
    No show in past year
        No269 (39.7)330 (30.3)599 (33.9)
        Yes409 (60.3)759 (69.7)1168 (66.1)
    Prior fecal testing
        Never356 (52.5)518 (47.6)874 (49.5)
        Ever322 (47.5)571 (52.4)893 (50.5)
    Randomization arm
        Automated226 (33.3)363 (33.3)589 (33.3)
        Live226 (33.3)363 (33.3)589 (33.3)
        Automated plus live226 (33.3)363 (33.3)589 (33.3)
    • SD, standard deviation.

    • ↵* 12 values were missing (7 in clinic A; 5 in clinic B).

    • ↵† 1 value was missing in clinic A.

    • ↵‡ 21 values were “other” or missing (9 in clinic A; 12 in clinic B).

    • ↵§ 3 values were missing (1 in clinic A; 2 in clinic B).

    • View popup
    Table 2.

    Fecal Immunochemical Test Completion across Study Arms, Intention-to-Treat Analysis using Electronic Health Record Data Obtained 6 Months following Randomization

    Analytic MethodFIT Completion RatesAdjusted Difference in Proportions* (95%CI)
    Automated (A)Live (B)Automated Plus Live (C)B vs AC vs AC vs B
    N% Completed FIT (95% CI)N% Completed FIT (95% CI)N% Completed FIT (95% CI)
    Intention-to-treat58926.0 (22.4, 29.5)58932.3 (28.5, 36.0)58935.7 (31.8, 39.5)6.3 (1.1, 11.4)9.7 (4.4, 14.9)3.4 (−2.0, 8.8)
    Per-protocol†34829.3 (24.5, 34.1)48736.3 (32.1, 40.6)32641.4 (36.0, 46.8)6.9 (0.6, 13.4)12.1 (4.9, 19.2)5.1 (−1.8, 11.9)
    • CI, confidential interval; FIT, fecal immunochemical test.

    • ↵* Adjusted for clinic.

    • ↵† Automated: successful delivery of text message and at least 1 automated phone call; live: successful delivery of at least 1 live phone call (left message or spoke to patient); automated plus live: successful delivery of text messages, at least 1 automated phone call, and at least 1 live phone call (left message or spoke to patient).

    • View popup
    Table 3.

    Intervention Components Received and Their Association with Fecal Immunochemical Test Completion

    Randomization ConditionReach, N (%)FIT Completion, %P value*
    Condition 1: automated†
        Text message prompt§.70
            Completed471 (80.0)26.3
            Not completed118 (20.0)24.6
        Automated phone call reminders<.01
            Answered in-person78 (13.2)39.7
            Answered by machine358 (60.8)25.7
            Not completed128 (21.7)17.2
            No call needed25 (–)–
    Condition 2: live phone call
        Live phone call reminders<.01
            Answered in-person208 (35.3)29.3
            Answered by machine116 (19.7)7.8
            Not completed101 (17.1)12.9
            No call needed164 (–)–
    Condition 3: automated plus live phone call
        Text message prompt§.69
            Completed479 (81.3)35.3
            Not completed110 (18.7)37.3
        Automated phone call reminders<.01
            Answered in-person72 (12.2)55.6
            Answered by machine380 (64.5)35.0
            Not completed116 (19.7)24.1
            No call needed21 (–)–
        Live phone call reminders<.01
            Answered in-person176 (29.9)28.4
            Answered by machine124 (21.1)12.1
            Not completed105 (17.1)8.6
            No call needed184 (–)–
    • FIT, fecal immunochemical test.

    • ↵* P value based on likelihood ratio χ2 test.

    • ↵† 42 patients in the automated arm inadvertently received live call reminders (completed in 2 to 3 weeks).

    • ↵§ Patients were considered reached if the text message was sent.

    • – Not applicable.

    • View popup
    Table 4.

    Associations among Demographic and Health Care Use Characteristics and Fecal Immunochemical Test Completion, Intention-to-Treat Analysis

    CharacteristicsFIT Completion (%)Unadjusted OR (95% CI)Multivariable Adjusted* OR (95% CI)
    Age
        50 to 6430.4ReferenceReference
        65 to 7435.71.27 (0.96, 1.68)0.99 (0.73, 1.34)
    Sex
        Female32.9ReferenceReference
        Male29.21.19 (0.97, 1.46)1.04 (0.83, 1.29)
    Ethnicity
        Non-Hispanic/Latino28.5ReferenceReference
        Hispanic/Latino31.91.18 (0.89, 1.57)0.76 (0.53, 1.09)
    Language
        English25.4ReferenceReference
        Spanish35.21.59 (1.29, 1.97)1.39 (1.07, 1.82)
        Other29.41.22 (0.57, 2.61)1.18 (0.50, 2.81)
    Insurance
        Medicaid/Medicare32.7ReferenceReference
        Uninsured29.10.85 (0.66, 1.08)0.76 (0.58, 1.00)
        Commercial29.80.88 (0.67, 1.15)0.84 (0.63, 1.13)
    Clinic visits in past year
        No visits21.2ReferenceReference
        At least one visit33.81.90 (1.44, 2.51)1.67 (1.22, 2.30)
    No-shows in past year
        No29.0ReferenceReference
        Yes32.41.17 (0.94, 1.45)0.91 (0.71, 1.17)
    Prior fecal testing
        Never17.2ReferenceReference
        Ever45.13.97 (3.19, 4.95)3.82 (3.04, 4.81)
    Clinic
        Clinic 132.2ReferenceReference
        Clinic 229.80.89 (0.73, 1.10)0.91 (0.73, 1.15)
    • CI, confidential interval; FIT, fecal immunochemical test; OR, odds ratio.

    • ↵* Adjusted for all other variables in the model.

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The Journal of the American Board of Family     Medicine: 32 (3)
The Journal of the American Board of Family Medicine
Vol. 32, Issue 3
May-June 2019
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Patient-Refined Messaging for a Mailed Colorectal Cancer Screening Program: Findings from the PROMPT Study
Gloria D. Coronado, Jamie H. Thompson, Amanda F. Petrik, Denis B. Nyongesa, Michael C. Leo, Melissa Castillo, Brittany Younger, Anne Escaron, Alex Chen
The Journal of the American Board of Family Medicine May 2019, 32 (3) 318-328; DOI: 10.3122/jabfm.2019.03.180275

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Patient-Refined Messaging for a Mailed Colorectal Cancer Screening Program: Findings from the PROMPT Study
Gloria D. Coronado, Jamie H. Thompson, Amanda F. Petrik, Denis B. Nyongesa, Michael C. Leo, Melissa Castillo, Brittany Younger, Anne Escaron, Alex Chen
The Journal of the American Board of Family Medicine May 2019, 32 (3) 318-328; DOI: 10.3122/jabfm.2019.03.180275
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