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Research ArticleOriginal Research

Barriers to Patient Portal Access and Use: Evidence from the Health Information National Trends Survey

Sherine El-Toukhy, Alejandra Méndez, Shavonne Collins and Eliseo J. Pérez-Stable
The Journal of the American Board of Family Medicine November 2020, 33 (6) 953-968; DOI: https://doi.org/10.3122/jabfm.2020.06.190402
Sherine El-Toukhy
the Division of Intramural Research, National Institute on Minority Health and Health Disparities, National Institutes of Health, Bethesda, MD (SET); Division of Intramural Research, National Heart, Lung, and Blood Institute, National Institutes of Health, Bethesda, MD (SET, AM); School of Medicine, Indiana University, Indianapolis (AM); School of Medicine, Emory University, Atlanta, GA (SC); Division of Intramural Research, National Heart, Lung, and Blood Institute, National Institutes of Health, Bethesda, MD (EJPS); Office of the Director, National Institute on Minority Health and Health Disparities, Bethesda, MD (EJPS).
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Alejandra Méndez
the Division of Intramural Research, National Institute on Minority Health and Health Disparities, National Institutes of Health, Bethesda, MD (SET); Division of Intramural Research, National Heart, Lung, and Blood Institute, National Institutes of Health, Bethesda, MD (SET, AM); School of Medicine, Indiana University, Indianapolis (AM); School of Medicine, Emory University, Atlanta, GA (SC); Division of Intramural Research, National Heart, Lung, and Blood Institute, National Institutes of Health, Bethesda, MD (EJPS); Office of the Director, National Institute on Minority Health and Health Disparities, Bethesda, MD (EJPS).
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Shavonne Collins
the Division of Intramural Research, National Institute on Minority Health and Health Disparities, National Institutes of Health, Bethesda, MD (SET); Division of Intramural Research, National Heart, Lung, and Blood Institute, National Institutes of Health, Bethesda, MD (SET, AM); School of Medicine, Indiana University, Indianapolis (AM); School of Medicine, Emory University, Atlanta, GA (SC); Division of Intramural Research, National Heart, Lung, and Blood Institute, National Institutes of Health, Bethesda, MD (EJPS); Office of the Director, National Institute on Minority Health and Health Disparities, Bethesda, MD (EJPS).
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Eliseo J. Pérez-Stable
the Division of Intramural Research, National Institute on Minority Health and Health Disparities, National Institutes of Health, Bethesda, MD (SET); Division of Intramural Research, National Heart, Lung, and Blood Institute, National Institutes of Health, Bethesda, MD (SET, AM); School of Medicine, Indiana University, Indianapolis (AM); School of Medicine, Emory University, Atlanta, GA (SC); Division of Intramural Research, National Heart, Lung, and Blood Institute, National Institutes of Health, Bethesda, MD (EJPS); Office of the Director, National Institute on Minority Health and Health Disparities, Bethesda, MD (EJPS).
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Article Information

vol. 33 no. 6 953-968
DOI 
https://doi.org/10.3122/jabfm.2020.06.190402
PubMed 
33219074

Published By 
The Journal of the American Board of Family Medicine
Print ISSN 
1557-2625
Online ISSN 
1558-7118
History 
  • Received for publication October 30, 2019
  • Revision received June 3, 2020
  • Accepted for publication July 1, 2020
  • Published online November 20, 2020.

Copyright & Usage 
© Copyright 2020 by the American Board of Family Medicine.

Author Information

  1. Sherine El-Toukhy, PhD, MA,
  2. Alejandra Méndez, MPH,
  3. Shavonne Collins, MD and
  4. Eliseo J. Pérez-Stable, MD
  1. From the Division of Intramural Research, National Institute on Minority Health and Health Disparities, National Institutes of Health, Bethesda, MD (SET); Division of Intramural Research, National Heart, Lung, and Blood Institute, National Institutes of Health, Bethesda, MD (SET, AM); School of Medicine, Indiana University, Indianapolis (AM); School of Medicine, Emory University, Atlanta, GA (SC); Division of Intramural Research, National Heart, Lung, and Blood Institute, National Institutes of Health, Bethesda, MD (EJPS); Office of the Director, National Institute on Minority Health and Health Disparities, Bethesda, MD (EJPS).
  1. Corresponding author: Sherine El-Toukhy, Stadtman Investigator, Intramural Research Program, National Institute on Minority Health and Health Disparities, National Institutes of Health, 7201 Wisconsin Ave, Room 533M, Bethesda, MD 20814 (E-mail: sherine.el-toukhy{at}nih.gov).
  1. Human subjects statement: This project only involved the use of deidentified data, which is considered “not human subjects research.” “Not human subjects research” requires no IRB review or approval per NIH policy and 45 CFR 46.

  • Notes: This study was initiated while AM and SC were affiliated with the National Institutes of Health.

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The Journal of the American Board of Family     Medicine: 33 (6)
The Journal of the American Board of Family Medicine
Vol. 33, Issue 6
November-December 2020
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Barriers to Patient Portal Access and Use: Evidence from the Health Information National Trends Survey
Sherine El-Toukhy, Alejandra Méndez, Shavonne Collins, Eliseo J. Pérez-Stable
The Journal of the American Board of Family Medicine Nov 2020, 33 (6) 953-968; DOI: 10.3122/jabfm.2020.06.190402

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Barriers to Patient Portal Access and Use: Evidence from the Health Information National Trends Survey
Sherine El-Toukhy, Alejandra Méndez, Shavonne Collins, Eliseo J. Pérez-Stable
The Journal of the American Board of Family Medicine Nov 2020, 33 (6) 953-968; DOI: 10.3122/jabfm.2020.06.190402
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  • Article
    • Abstract
    • Introduction
    • Methods
    • Measures
    • Analyses
    • Results
    • Associations between Patient Characteristics and PPs Access and Use
    • Associations between Patient Characteristics and Use of PP Functionalities
    • Discussion
    • Limitations
    • Conclusion
    • Data Availability
    • Notes
    • References
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  • Electronic Health Records
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  • Medical Informatics
  • Patient Portals
  • Personal Health Records
  • Primary Health Care
  • Surveys and Questionnaires
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