Research ArticleOriginal Research

The Financial Cost of Medical Assistant Turnover in an Academic Family Medicine Center

Jessica L. Friedman and Dana Neutze
The Journal of the American Board of Family Medicine May 2020, 33 (3) 426-430; DOI: https://doi.org/10.3122/jabfm.2020.03.190119

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Tables

  • Table 1.

    Medical Assistant Turnover Cost Calculations

    Cost CategoryCalculation
    OvertimeCosts (hours worked × average overtime hourly MA salary) – savings (hours not paying an MA to work × average hourly MA salary and benefits)
    TrainingHours in training × average hourly MA salary and benefits
    Manager time: for each managerEstimate of percent of annual time in MA turnover-related tasks × value of annual salary and benefits

    • MA, medical assistant.

  • Table 2.

    Estimated Total and per Medical Assistant Costs Associated with Medical Assistant Turnover

    CategoryTotal Cost*Per-Medical Assistant Cost*
    Overtime$9,000$600
    Training$126,000$8,400
    Manager time$78,000$5,200
    Total cost$213,000$14,200

    • ↵* 2017 US dollars.

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