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Research ArticleOriginal Research

Patient–Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls?

Eve N. Dexter, Scott Fields, Rebecca E. Rdesinski, Bhavaya Sachdeva, Daisuke Yamashita and Miguel Marino
The Journal of the American Board of Family Medicine September 2016, 29 (5) 613-619; DOI: https://doi.org/10.3122/jabfm.2016.05.150371
Eve N. Dexter
From the Department of Family Medicine, Oregon Health & Science University, Portland (ED, SF, RER, DY, MM); the Department of Public Health and Preventive Medicine, Division of Biostatistics, Oregon Health & Science University, Portland (MM); and the Department of Medical Informatics & Clinical Epidemiology, Oregon Health & Science University, Portland (BS).
MS
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Scott Fields
From the Department of Family Medicine, Oregon Health & Science University, Portland (ED, SF, RER, DY, MM); the Department of Public Health and Preventive Medicine, Division of Biostatistics, Oregon Health & Science University, Portland (MM); and the Department of Medical Informatics & Clinical Epidemiology, Oregon Health & Science University, Portland (BS).
MD, MHA
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Rebecca E. Rdesinski
From the Department of Family Medicine, Oregon Health & Science University, Portland (ED, SF, RER, DY, MM); the Department of Public Health and Preventive Medicine, Division of Biostatistics, Oregon Health & Science University, Portland (MM); and the Department of Medical Informatics & Clinical Epidemiology, Oregon Health & Science University, Portland (BS).
MSW, MPH
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Bhavaya Sachdeva
From the Department of Family Medicine, Oregon Health & Science University, Portland (ED, SF, RER, DY, MM); the Department of Public Health and Preventive Medicine, Division of Biostatistics, Oregon Health & Science University, Portland (MM); and the Department of Medical Informatics & Clinical Epidemiology, Oregon Health & Science University, Portland (BS).
MPH
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Daisuke Yamashita
From the Department of Family Medicine, Oregon Health & Science University, Portland (ED, SF, RER, DY, MM); the Department of Public Health and Preventive Medicine, Division of Biostatistics, Oregon Health & Science University, Portland (MM); and the Department of Medical Informatics & Clinical Epidemiology, Oregon Health & Science University, Portland (BS).
MD
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Miguel Marino
From the Department of Family Medicine, Oregon Health & Science University, Portland (ED, SF, RER, DY, MM); the Department of Public Health and Preventive Medicine, Division of Biostatistics, Oregon Health & Science University, Portland (MM); and the Department of Medical Informatics & Clinical Epidemiology, Oregon Health & Science University, Portland (BS).
PhD
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References

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The Journal of the American Board of Family     Medicine: 29 (5)
The Journal of the American Board of Family Medicine
Vol. 29, Issue 5
September-October 2016
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Patient–Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls?
Eve N. Dexter, Scott Fields, Rebecca E. Rdesinski, Bhavaya Sachdeva, Daisuke Yamashita, Miguel Marino
The Journal of the American Board of Family Medicine Sep 2016, 29 (5) 613-619; DOI: 10.3122/jabfm.2016.05.150371

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Patient–Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls?
Eve N. Dexter, Scott Fields, Rebecca E. Rdesinski, Bhavaya Sachdeva, Daisuke Yamashita, Miguel Marino
The Journal of the American Board of Family Medicine Sep 2016, 29 (5) 613-619; DOI: 10.3122/jabfm.2016.05.150371
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Keywords

  • Communication
  • Electronic Health Records
  • Health Personnel
  • Information Systems
  • Internet
  • Motivation
  • Retrospective Studies
  • Telephone
  • Workload

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