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Research ArticleOriginal Research

Patient–Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls?

Eve N. Dexter, Scott Fields, Rebecca E. Rdesinski, Bhavaya Sachdeva, Daisuke Yamashita and Miguel Marino
The Journal of the American Board of Family Medicine September 2016, 29 (5) 613-619; DOI: https://doi.org/10.3122/jabfm.2016.05.150371
Eve N. Dexter
From the Department of Family Medicine, Oregon Health & Science University, Portland (ED, SF, RER, DY, MM); the Department of Public Health and Preventive Medicine, Division of Biostatistics, Oregon Health & Science University, Portland (MM); and the Department of Medical Informatics & Clinical Epidemiology, Oregon Health & Science University, Portland (BS).
MS
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Scott Fields
From the Department of Family Medicine, Oregon Health & Science University, Portland (ED, SF, RER, DY, MM); the Department of Public Health and Preventive Medicine, Division of Biostatistics, Oregon Health & Science University, Portland (MM); and the Department of Medical Informatics & Clinical Epidemiology, Oregon Health & Science University, Portland (BS).
MD, MHA
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Rebecca E. Rdesinski
From the Department of Family Medicine, Oregon Health & Science University, Portland (ED, SF, RER, DY, MM); the Department of Public Health and Preventive Medicine, Division of Biostatistics, Oregon Health & Science University, Portland (MM); and the Department of Medical Informatics & Clinical Epidemiology, Oregon Health & Science University, Portland (BS).
MSW, MPH
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Bhavaya Sachdeva
From the Department of Family Medicine, Oregon Health & Science University, Portland (ED, SF, RER, DY, MM); the Department of Public Health and Preventive Medicine, Division of Biostatistics, Oregon Health & Science University, Portland (MM); and the Department of Medical Informatics & Clinical Epidemiology, Oregon Health & Science University, Portland (BS).
MPH
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Daisuke Yamashita
From the Department of Family Medicine, Oregon Health & Science University, Portland (ED, SF, RER, DY, MM); the Department of Public Health and Preventive Medicine, Division of Biostatistics, Oregon Health & Science University, Portland (MM); and the Department of Medical Informatics & Clinical Epidemiology, Oregon Health & Science University, Portland (BS).
MD
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Miguel Marino
From the Department of Family Medicine, Oregon Health & Science University, Portland (ED, SF, RER, DY, MM); the Department of Public Health and Preventive Medicine, Division of Biostatistics, Oregon Health & Science University, Portland (MM); and the Department of Medical Informatics & Clinical Epidemiology, Oregon Health & Science University, Portland (BS).
PhD
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Article Information

vol. 29 no. 5 613-619
DOI 
https://doi.org/10.3122/jabfm.2016.05.150371
PubMed 
27613794

Published By 
The Journal of the American Board of Family Medicine
Print ISSN 
1557-2625
Online ISSN 
1558-7118
History 
  • Received for publication December 1, 2015
  • Revision received April 28, 2016
  • Accepted for publication May 31, 2016
  • Published online September 9, 2016.

Copyright & Usage 
© Copyright 2016 by the American Board of Family Medicine.

Author Information

  1. Eve N. Dexter, MS,
  2. Scott Fields, MD, MHA,
  3. Rebecca E. Rdesinski, MSW, MPH,
  4. Bhavaya Sachdeva, MPH,
  5. Daisuke Yamashita, MD and
  6. Miguel Marino, PhD
  1. From the Department of Family Medicine, Oregon Health & Science University, Portland (ED, SF, RER, DY, MM); the Department of Public Health and Preventive Medicine, Division of Biostatistics, Oregon Health & Science University, Portland (MM); and the Department of Medical Informatics & Clinical Epidemiology, Oregon Health & Science University, Portland (BS).
  1. Corresponding author: Eve N. Dexter, MS, 3181 SW Sam Jackson Park Rd, FM, Portland, OR 97239 (E-mail: dextere{at}ohsu.edu).
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The Journal of the American Board of Family     Medicine: 29 (5)
The Journal of the American Board of Family Medicine
Vol. 29, Issue 5
September-October 2016
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Patient–Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls?
Eve N. Dexter, Scott Fields, Rebecca E. Rdesinski, Bhavaya Sachdeva, Daisuke Yamashita, Miguel Marino
The Journal of the American Board of Family Medicine Sep 2016, 29 (5) 613-619; DOI: 10.3122/jabfm.2016.05.150371

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Patient–Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls?
Eve N. Dexter, Scott Fields, Rebecca E. Rdesinski, Bhavaya Sachdeva, Daisuke Yamashita, Miguel Marino
The Journal of the American Board of Family Medicine Sep 2016, 29 (5) 613-619; DOI: 10.3122/jabfm.2016.05.150371
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