Article Figures & Data
Figures
- Figure 1a.
Person-Centered Primary Care Measure (PCPCM) by years with provider.
- Figure 1b.
Person-Centered Primary Care Measure (PCPCM) by health status.
- Figure 1c.
Person-Centered Primary Care Measure (PCPCM) by income quintile.
- Figure 2a.
Person-Centered Primary Care Measure (PCPCM) by same day/next day access.
- Figure 2b.
Person-Centered Primary Care Measure (PCPCM) by involvement in care.
- Figure 2c.
Person-Centered Primary Care Measure (PCPCM) by opportunity to ask questions.
- Exhibit 2.
Patients Who Responded to the Practice's Patient Experience Survey and Were Included in the Analysis.
- Exhibit 3.
Person-Centered Primary Care Measure (PCPCM) Stratified by Sociodemographic Variables.
- Exhibit 3a.
Person-Centered Primary Care Measure (PCPCM) by Clinic.
- Exhibit 3b.
Person-Centered Primary Care Measure (PCPCM) by Age.
- Exhibit 3c.
Person-Centered Primary Care Measure (PCPCM) by Gender.
- Exhibit 3d.
Person-Centered Primary Care Measure (PCPCM) by Provider Type.
- Exhibit 3e.
Person-Centered Primary Care Measure (PCPCM) by Birth Place and Immigration Status.
- Exhibit 3f.
Person-Centered Primary Care Measure (PCPCM) by Education.
- Exhibit 4.
Person-Centered Primary Care Measure (PCPCM) Stratified by Patient Experience Measures.
- Exhibit 4a.
Person-Centered Primary Care Measure (PCPCM) by Length of Time between Making Appointment and Visit.
- Exhibit 4b.
Person-Centered Primary Care Measure (PCPCM) by Access by Phone.
- Exhibit 4c.
Person-Centered Primary Care Measure (PCPCM) by Access to Evening, Weekend, or Holiday Care.
- Exhibit 4d.
Person-Centered Primary Care Measure (PCPCM) by Continuity with Preferred Provider.
- Exhibit 4e.
Person-Centered Primary Care Measure (PCPCM) by Time Spent with Provider.
- Exhibit 4f.
Person-Centered Primary Care Measure (PCPCM) by Length of Time between Making Appointment and Most Recent Visit.
Tables
- Table 1.
Demographic Characteristics of Respondents and Person-Centered Primary Care Measure (PCPCM) Score Stratified by Sociodemographic Variables
Variable n % PCPCM p Age Under 18 52 2.0 3.56 <0.001 18 to 24 39 1.5 3.20 25 to 34 317 12.3 3.33 35 to 49 596 23.1 3.46 50 to 64 834 32.4 3.48 65 to 79 625 24.3 3.53 > 80 112 4.3 3.54 Missing 6 Gender Male 961 37.4 3.50 <0.001 Female 1549 60.3 3.46 Transgender 25 1.0 3.40 Do not know, prefer not to answer 32 1.2 2.94 Missing 14 Self-reported health status Excellent 466 18.1 3.57 <0.001 Very good 1012 39.3 3.53 Good 774 30.1 3.39 Fair 254 9.9 3.34 Poor 69 2.7 3.20 Missing 6 Immigration Born in Canada 1716 67.0 3.48 0.036 Immigrated >10 years ago 196 7.7 3.38 Immigrated within past 10 years 649 25.3 3.46 Missing 20 Education Elementary school or less 57 2.2 3.60 0.003 High school 296 11.5 3.56 College or university diploma or degree 1318 51.4 3.46 Graduate diploma or degree 893 34.8 3.45 Missing 17 Income Quintile (Area-Based, After Tax) Income quintile 1 (lowest income) 517 22.8 3.47 0.417 Income quintile 2 438 19.3 3.46 Income quintile 3 349 15.4 3.50 Income quintile 4 364 16.1 3.51 Income quintile 5 (highest income) 599 26.4 3.51 Missing 314 Clinic Clinic 1 468 18.3 3.55 <0.001 Clinic 2 585 22.8 3.50 Clinic 3 322 12.6 3.48 Clinic 4 123 4.8 3.48 Clinic 5 774 30.2 3.47 Clinic 6 292 11.4 3.27 Missing 17 Provider Type Staff Physician 2332 90.9 3.49 <0.001 Resident Physician 204 8.0 3.31 Nurse Practitioner 30 1.2 3.21 Missing 15 Years with Provider <1 year 42 1.8 3.12 <0.001 1 year to <6 years 1039 43.9 3.36 6 years to < 10 years 625 26.4 3.55 10 to 20 years 479 20.3 3.62 >20 years 180 7.6 3.75 Missing 216 Total 2581 100.0 3.47 - Table 2.
Person-Centered Primary Care Measure (PCPCM) Score Stratified by Patient Experience Measures
Patient Experience Measure n % PCPCM p Last time that you were sick, how quickly could you get to see a doctor, nurse, or nurse practitioner at our Family Health Team? Same day or next day 883 68.9 3.58 <0.001 Within 2 to 7 days 288 22.5 3.36 More than 1 week or never 111 8.7 2.96 How would you rate the length of time it took between making the appointment and the actual visit? About right 1007 77.3 3.59 <0.001 Somewhat too long 201 15.4 3.19 Much too long 94 7.2 2.82 When you call our Family Health Team with a medical question or concern during regular practice hours, how often do you get an answer the same day? Always 788 40.8 3.66 <0.001 Often 702 36.4 3.54 Sometimes 313 16.2 3.16 Rarely or never 128 6.6 2.96 Last time when you needed medical care in the evening, weekend or holiday, how easy or difficult was it to get care at our Family Health Team? Very easy 443 42.3 3.63 <0.001 Somewhat easy 362 34.5 3.43 Somewhat difficult 156 14.9 3.22 Very difficult 87 8.3 2.95 How often do you see or speak to the physician or nurse practitioner you prefer? Always 1165 49.9 3.62 <0.001 Often 781 33.5 3.49 Sometimes 273 11.7 3.25 Rarely 103 4.4 3.05 Never 12 0.5 2.80 When you see your physician or nurse practitioner, how often do they or someone else in the office give you an opportunity to ask questions about recommended treatment? Always 1994 77.4 3.59 <0.001 Often 324 12.6 3.10 Sometimes 157 6.1 3.02 Rarely 54 2.1 2.92 Never 46 1.8 3.00 When you see your physician or nurse practitioner, how often do they or someone else in the office spend enough time with you? Always 1926 74.8 3.62 <0.001 Often 435 16.9 3.17 Sometimes 144 5.6 2.80 Rarely 55 2.1 2.48 Never 14 0.5 2.65 When you your physician or nurse practitioner, how often do they or someone else in the office involve you as much as you want to be in decisions about your care and treatment? Always 2048 79.5 3.59 <0.001 Often 369 14.3 3.13 Sometimes 103 4.0 2.79 Rarely 33 1.3 2.23 Never 23 0.9 2.51 Thinking about your most recent visit, on a scale of poor to excellent, how would you rate the length of time it took between making your appointment and the visit you just had? Excellent 1199 46.5 3.67 <0.001 Very good 768 29.8 3.43 Good 342 13.3 3.27 Fair 176 6.8 2.99 Poor 92 3.6 2.72 - Table 3.
Individual Provider Level Person-Centered Primary Care Measure (PCPCM) by Patient Experience Measures
Patient Experience Measure R2 Last time that you were sick, how quickly could you get to see a doctor, nurse, or nurse practitioner at our Family Health Team? Same day or next day 0.2453 How would you rate the length of time it took between making the appointment and the actual visit? About right 0.4039 When you call our Family Health Team with a medical question or concern during regular practice hours, how often do you get an answer the same day? Always or often 0.2132 Last time when you needed medical care in the evening, weekend or holiday, how easy or difficult was it to get care at our Family Health Team? Very easy or somewhat easy 0.1167 How often do you see or speak to the physician or nurse practitioner you prefer? Always or often 0.1000 When you see your physician or nurse practitioner, how often do they or someone else in the office give you an opportunity to ask questions about recommended treatment? Always or often 0.1286 When you see your physician or nurse practitioner, how often do they or someone else in the office spend enough time with you? Always or often 0.5083 When you your physician or nurse practitioner, how often do they or someone else in the office involve you as much as you want to be in decisions about your care and treatment? Always or often 0.1958 Thinking about your most recent visit, on a scale of poor to excellent, how would you rate the length of time it took between making your appointment and the visit you just had? Excellent or very good 0.2750 - Exhibit 1.
Items and Response Categories for the Person-Centered Primary Care Measure (PCPCM)
For each item, choose the response that best fits your experience: Response 1. The practice makes it easy for me to get care. Definitely (4) Mostly (3) Somewhat (2) Not at all (1) 2. This practice is able to provide most of my care. Definitely (4) Mostly (3) Somewhat (2) Not at all (1) 3. In caring for me, my doctor considers all of the factors that affect my health. Definitely (4) Mostly (3) Somewhat (2) Not at all (1) 4. My practice coordinates the care I get from multiple places. Definitely (4) Mostly (3) Somewhat (2) Not at all (1) 5. This doctor or practice knows me as a person. Definitely (4) Mostly (3) Somewhat (2) Not at all (1) 6. My doctor and I have been through a lot together. Definitely (4) Mostly (3) Somewhat (2) Not at all (1) 7. My doctor or practice stands up for me. Definitely (4) Mostly (3) Somewhat (2) Not at all (1) 8. The care I get takes into account knowledge of my family. Definitely (4) Mostly (3) Somewhat (2) Not at all (1) 9. The care I get in this practice is informed by knowledge of my community. Definitely (4) Mostly (3) Somewhat (2) Not at all (1) 10. Over time, this practice helps me to meet my goals. Definitely (4) Mostly (3) Somewhat (2) Not at all (1) 11. Over time, my practice helps me stay healthy. Definitely (4) Mostly (3) Somewhat (2) Not at all (1)
