Article Figures & Data
Figures
- Figure 1.
Video visits rated better than office visits in 3 domains (n = 797).
- Figure 2.
Times and days of the week in which patients were willing to use video visits (multiple selections allowed).
Tables
Question and Response n (Percent) How do you usually get to your medical appointment? I drive in my personal vehicle 666 (84%) A friend or family member drives me in that person's personal vehicle 134 (17%) Bus, train, or some form of public transportation 34 (4%) Rideshare (eg, Uber, Lyft, others) 36 (5%) Senior ride program (Dial-a-ride, others) 4 (1%) Taxi 3 (0%) Bicycle 7 (1%) Walk 23 (3%) Scooter 0 (0%) Approximately how long does it take you to get to your medical appointments? Less than 10 minutes 62 (8%) 10 to 15 minutes 172 (22%) 16 to 30 minutes 308 (39%) 31 to 45 minutes 147 (18%) 46 to 60 minutes 67 (8%) Over 1 hour 41 (5%) Approximately how many miles do you usually travel to get to your medical appointments? 1 to 3 miles 93 (12%) 4 to 6 miles 207 (26%) 7 to 10 miles 199 (25%) 11 to 15 miles 126 (16%) Over 15 miles 172 (22%) What is your stated gender? Male 199 (25%) Female 591 (74%) Other: 7 (1%) What is your race? Choose all that apply. White 403 (51%) Black or African American 44 (6%) American Indian or Alaska Native 6 (1%) Asian Indian 14 (2%) Chinese 43 (5%) Filipino 18 (2%) Japanese 20 (3%) Korean 15 (2%) Vietnamese 2 (0%) Other Asian 15 (2%) Native Hawaiian 0 (0%) Guamanian or Chamorro 1 (0%) Samoan 0 (0%) Other Pacific Islander 4 (1%) Mexican, Mexican American, Chicano/a 197 (25%) Puerto Rican 3 (0%) Cuban 4 (1%) Another Hispanic, Latino/a or Spanish origin 64 (8%) What is your insurance type? EPO (exclusive provider organization) 200 (25%) PPO (preferred provider organization) 410 (51%) HMO (health maintenance organization) 11 (1%) Medicare 122 (15%) Medicaid/Medi-Cal 39 (5%) Other 15 (2%) What is your current employment status? Employed 491 (62%) Unemployed 50 (6%) Homemaker 23 (3%) Student 31 (4%) Retired 137 (17%) Disabled 34 (4%) Other: 31 (4%) What is your role at the University of Southern California? Student 22 (3%) Faculty 51 (6%) Staff 168 (21%) Alumni 49 (6%) Family member/dependent 72 (9%) Not affiliated with University of Southern California 435 (55%) What is your marital status? Mark only one. Married 394 (49%) Not married but living with a partner 57 (7%) Divorced 91 (11%) Widowed 47 (6%) Separated 6 (1%) Single, never been married 202 (25%) What is the highest grade or level of schooling you completed? Less than 8 years 8 (1%) 8 to 11 years 9 (1%) 12 years or completed high school (including GED) 39 (5%) Post high school training other than college 36 (5%) Some college 145 (18%) College graduate 252 (32%) Postgraduate 308 (39%) Thinking about members of your family living in this household, what is your combined annual income, meaning the total pretax income from all sources earned in the past year? $0 to $9999 20 (3%) $10000 to $14999 18 (2%) $15000 to $19999 19 (2%) $20000 to $34999 34 (4%) $35000 to $49999 68 (9%) $50000 to $74999 115 (14%) $75000 to $99999 116 (15%) $100000 to $199999 216 (27%) $200000 or more 127 (16%) Omitted 64 (8%) Are you a new patient to family medicine? Yes 295 (37%) No 498 (62%) Omitted 4 (1%) Attribute n Mean SD p50 Min Max Age 788 48.70 17.67 47.00 18.00 98.00 Children under age of 18 in household 797 0.48 0.79 0.00 0.00 4.00 Typical distance from clinic 729 12.86 40.11 6.27 0.00 955.97 Actual distance from clinic 735 14.43 40.24 6.56 0.00 823.27 Difference between typical and actual distance from clinic 723 1.56 50.78 0.00 −944.78 805.51 Abbreviations: SD, standerd deviation.
How willing would you be using the TeleCARE platform to be seen by other physicians at University of Southern California Family Medicine? (1 = completely willing…5 = not at all willing) Income <$75000 (n = 459) >=$75000 (n = 274) P value 1.861 1.588 < 0.001 Telehealth use Existing user (n = 365) New user (n = 427) P value 1.825 1.595 < 0.001 In the future, how willing are you to use a TeleCARE video visit again?
(1 = completely willing…5 = not at all willing)Telehealth use Existing user (n = 365) New user (n = 427) P value 1.485 1.365 0.0303 How confident are you that this TeleCARE video visit has protected your privacy as a patient?
(1 = not at all confident…5 = completely confident)Education No college education (n = 92) Some college education (n = 705) P value 4.554 4.356 0.0415 Income <$75000 (n = 459) >=$75000 (n = 274) P value 4.296 4.458 0.0139 Age <65 (n = 626) 65+ (n = 162) P value 4.343 4.531 0.0151 Overall, how satisfied are you with your telehealth visit?
(1 = very satisfied…5 = very dissatisfied)Age <65 (n = 626) 65+ (n = 162) P value 1.597 1.389 0.0123 Compared to an office visit, how long did it take for you to coordinate and participate in your TeleCARE video visit?
(1 = much shorter than an office visit…5 = much longer than an office visit)Age <65 (n = 626) 65+ (n = 162) P value 1.823 2.204 < 0.001
