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Research ArticleOriginal Research

Experiences and Perceptions of Patients with Uncontrolled Hypertension Who are Dissatisfied with Their Hypertension Care

Leif I. Solberg, A. Lauren Crain, Beverly B. Green, Jeanette Y. Ziegenfuss, Mary Sue Beran, JoAnn M. Sperl-Hillen, Christine K. Norton and Karen L. Margolis
The Journal of the American Board of Family Medicine November 2021, 34 (6) 1115-1122; DOI: https://doi.org/10.3122/jabfm.2021.06.210240
Leif I. Solberg
From the HealthPartners Institute, Minneapolis MN (LIS, ALC, JYZ, MSB, JMS, CKN, KLM); Kaiser Permanente Washington Health Research Institute, Seattle WA (BBG).
MD
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A. Lauren Crain
From the HealthPartners Institute, Minneapolis MN (LIS, ALC, JYZ, MSB, JMS, CKN, KLM); Kaiser Permanente Washington Health Research Institute, Seattle WA (BBG).
PhD
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Beverly B. Green
From the HealthPartners Institute, Minneapolis MN (LIS, ALC, JYZ, MSB, JMS, CKN, KLM); Kaiser Permanente Washington Health Research Institute, Seattle WA (BBG).
MD, MPH
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Jeanette Y. Ziegenfuss
From the HealthPartners Institute, Minneapolis MN (LIS, ALC, JYZ, MSB, JMS, CKN, KLM); Kaiser Permanente Washington Health Research Institute, Seattle WA (BBG).
PhD
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Mary Sue Beran
From the HealthPartners Institute, Minneapolis MN (LIS, ALC, JYZ, MSB, JMS, CKN, KLM); Kaiser Permanente Washington Health Research Institute, Seattle WA (BBG).
MD
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JoAnn M. Sperl-Hillen
From the HealthPartners Institute, Minneapolis MN (LIS, ALC, JYZ, MSB, JMS, CKN, KLM); Kaiser Permanente Washington Health Research Institute, Seattle WA (BBG).
MD
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Christine K. Norton
From the HealthPartners Institute, Minneapolis MN (LIS, ALC, JYZ, MSB, JMS, CKN, KLM); Kaiser Permanente Washington Health Research Institute, Seattle WA (BBG).
MA
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Karen L. Margolis
From the HealthPartners Institute, Minneapolis MN (LIS, ALC, JYZ, MSB, JMS, CKN, KLM); Kaiser Permanente Washington Health Research Institute, Seattle WA (BBG).
MD, MPH
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  • Article
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Article Figures & Data

Tables

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    Table 1.

    Characteristics of Patients in Groups with Different Degrees of Hypertension Care Satisfaction

    Hypertension Care Quality Rating Groups
    CharacteristicsTotal9 to 106 to 80 to 5P value†
    N (%)1697482 (28.4)809 (47.7)406 (23.9)
    Age, mean61.762.562.259.8.007
    Sex, %.005
        Female54.560.651.353.7
        Male45.539.448.746.3
    Race/ethnicity, %.007
        Non-Hispanic White68.572.869.361.6
        Non-Hispanic Black16.112.215.821.4
        Non-Hispanic Other12.813.112.114.0
        Hispanic any race2.51.92.73.0
    Education, %.02
        High school or less33.331.731.638.6
        Technical school or some college35.635.535.136.9
        College grad or more31.132.833.324.5
    Employment, %.003
        Employed42.039.043.741.8
        Retired40.844.541.335.3
        Other17.216.514.922.8
    Income, %<.001
        <$20,00020.616.718.429.8
        $20,000-$49,99930.028.731.428.7
        $50,000-$99,99931.936.831.626.6
        >$100,00017.517.918.614.9
    Diabetes, %.37
        No75.077.274.773.1
        Yes25.022.825.326.8
    Cardiovascular disease, %.69
        No81.780.982.681.0
        Yes18.319.117.419.0
    Health status, %<.0001
        Excellent/Very good26.839.826.611.8
        Good46.442.151.142.1
        Fair/Poor26.818.122.346.1
    Index systolic blood pressure, mean164.1163.2164.2165.1.22
    Index diastolic blood pressure, mean92.891.992.494.6.02
    • ↵† Based on results from Chi-square, Fishers exact test.

    • View popup
    Table 2.

    Proportion of Patients in Each Hypertension Care Satisfaction Group Who Reported Receiving Patient-Centered Care “Most of the Time” or “Almost Always” Over the Past 6 Months

    Hypertension Care Satisfaction
    Total (%)9 to 10 (%)6 to 8 (%)0 to 5 (%)
    Asked for your ideas when you and your healthcare team made a treatment plan47.965.045.7**32.4***
    Given choices about treatment to think about50.067.548.1***32.9***
    Asked to talk about any problems with your medicines or their effects61.976.762.0***43.7***
    Asked to talk about your goals in caring for your blood pressure49.466.947.0***33.6***
    Satisfied that all the people involved in your care were “on the same page”74.993.275.1***52.9***
    Number of patient-centered items rated “Most” or “Almost Always” (0 to 5)2.83.62.7***1.9***
    • * P < .05,

    • ↵** P < .01,

    • ↵*** P < .001 comparing patient-centered care among patients in the 6-8 or the 0-5 care quality group to patient-centered care in the 9-10 care quality group.

    • View popup
    Table 3.

    Proportion of Patients in Each Hypertension Care Satisfaction Group Who Reported Being “Extremely” or “Very Confident” in Self-Care Over the Past 6 Months

    How Confident Are You That You Can:Total (%)Hypertension Care Quality
    9 to 10 (%)6 to 8 (%)0 to 5 (%)
    Contact your health care team from home when you have a question or concern?71.486.072.2***52.2***
    Include measuring your blood pressure at home in your weekly routine?58.569.857.7***46.8***
    Know your blood pressure target numbers?65.976.367.9**49.2***
    Keep your blood pressure below your target number?25.536.423.9***15.3***
    Include taking blood pressure medicine in your daily routine?83.890.885.0**73.0***
    Number of confidence items ranked “Extremely” or “Very Confident” (0 to 5)2.93.42.9**2.2***
    • * P < .05,

    • ↵** P < .01,

    • ↵*** P < .001 comparing self-efficacy among patients in the 6-8 or the 0-5 care quality group to self-efficacy in the 9-10 care quality group.

    • View popup
    Table 4.

    Proportion of Patients in Each Hypertension Care Satisfaction Group Who Reported Side Effects as a “Big” or “Very Big” Problem Over the Past 6 Months

    Hypertension Care Quality
    Total(%)9 to 10(%)6 to 8(%)0 to 5(%)
    Tiredness17.915.315.326.7
    Feeling dizzy, lightheaded, or faint†7.35.66.311.4**
    Swelling of feet and legs†9.65.88.715.9***
    Coughing†7.03.45.9*13.8***
    Frequent urination†11.68.411.715.6**
    Sexual symptoms†9.15.69.213.2***
    Any side effect is a “big” or “very big” problem36.828.836.247.3
    In the past 6 months, have you changed or stopped your blood pressure medicine because of symptoms you think were related to your blood pressure medicine? (% Yes)22.118.421.328.1**
    How satisfied are you with the blood pressure medicine you've taken in the past 5 months? (% “Very”/“Somewhat satisfied”)53.870.053.3***34.1***
    • ↵* P < .05,

    • ↵** P < .01,

    • ↵*** P < .001 comparing side effects among patients in the 6-8 or the 0-5 care quality group to side effects in the 9-10 care quality group.

    • † Adjusted only for age, sex, race, and ethnicity.

    • View popup
    Table 5.

    Proportion of Patients in Each Hypertension Care Satisfaction Group Who Reported Treatment Burden as a “Big” or “Very Big” Problem

    Hypertension Care Quality
    Considering Everything You Have to Do to Take Care of Your Blood Pressure, How Much of a Problem are Each of The Following:Total(%)9 to 10(%)6 to 8(%)0 to 5(%)
    Measuring your blood pressure: frequency, time spent, or inconvenience†5.13.04.39.3**
    Clinic visits: frequency or time spent for these visits†4.93.24.28.5**
    Phone visits: frequency or time spent for these calls‡2.50.32.25.4**
    Scheduling clinic visits, phone visits, or other appointments and reorganizing your schedule around these†3.51.62.67.5***
    Time away from work or your normal routine for activities related to your blood pressure care†3.80.73.5*7.9***
    Any treatment is a “Big” or “Very Big” problem§10.45.410.0*17.0**
    • ↵* P < .05,

    • ↵** P < .01,

    • ↵*** P < .001 comparing treatment burden among patients in the 6-8 or the 0-5 care quality group to treatment burden in the 9-10 care quality group.

    • ↵† Adjusted for age, sex, race, and ethnicity.

    • ↵‡ Model is unadjusted.

    • ↵§ Adjusted for age, sex, race, ethnicity, patient-centered care, self-efficacy, and side effect composites.

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The Journal of the American Board of Family   Medicine: 34 (6)
The Journal of the American Board of Family Medicine
Vol. 34, Issue 6
November/December 2021
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Experiences and Perceptions of Patients with Uncontrolled Hypertension Who are Dissatisfied with Their Hypertension Care
Leif I. Solberg, A. Lauren Crain, Beverly B. Green, Jeanette Y. Ziegenfuss, Mary Sue Beran, JoAnn M. Sperl-Hillen, Christine K. Norton, Karen L. Margolis
The Journal of the American Board of Family Medicine Nov 2021, 34 (6) 1115-1122; DOI: 10.3122/jabfm.2021.06.210240

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Experiences and Perceptions of Patients with Uncontrolled Hypertension Who are Dissatisfied with Their Hypertension Care
Leif I. Solberg, A. Lauren Crain, Beverly B. Green, Jeanette Y. Ziegenfuss, Mary Sue Beran, JoAnn M. Sperl-Hillen, Christine K. Norton, Karen L. Margolis
The Journal of the American Board of Family Medicine Nov 2021, 34 (6) 1115-1122; DOI: 10.3122/jabfm.2021.06.210240
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