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Research ArticleOriginal Research

A Randomized Trial to Train Vulnerable Primary Care Patients to Use a Patient Portal

Courtney R. Lyles, Lina Tieu, Urmimala Sarkar, Stephen Kiyoi, Shobha Sadasivaiah, Mekhala Hoskote, Neda Ratanawongsa and Dean Schillinger
The Journal of the American Board of Family Medicine March 2019, 32 (2) 248-258; DOI: https://doi.org/10.3122/jabfm.2019.02.180263
Courtney R. Lyles
From the Center for Vulnerable Populations (CRL, LT, US, MH, NR, DS), Division of General Internal Medicine (CRL, LT, US, MH, NR, DS), UCSF Division of Hospital Medicine (SS), Zuckerberg San Francisco General Hospital Library (SK), University of California–San Francisco, San Francisco, CA; Jonathan and Karin Fielding School of Public Health, University of California–Los Angeles, Los Angeles (LT); Office of Health Informatics, San Francisco Health Network, San Francisco (SS).
PhD
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Lina Tieu
From the Center for Vulnerable Populations (CRL, LT, US, MH, NR, DS), Division of General Internal Medicine (CRL, LT, US, MH, NR, DS), UCSF Division of Hospital Medicine (SS), Zuckerberg San Francisco General Hospital Library (SK), University of California–San Francisco, San Francisco, CA; Jonathan and Karin Fielding School of Public Health, University of California–Los Angeles, Los Angeles (LT); Office of Health Informatics, San Francisco Health Network, San Francisco (SS).
MPH
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Urmimala Sarkar
From the Center for Vulnerable Populations (CRL, LT, US, MH, NR, DS), Division of General Internal Medicine (CRL, LT, US, MH, NR, DS), UCSF Division of Hospital Medicine (SS), Zuckerberg San Francisco General Hospital Library (SK), University of California–San Francisco, San Francisco, CA; Jonathan and Karin Fielding School of Public Health, University of California–Los Angeles, Los Angeles (LT); Office of Health Informatics, San Francisco Health Network, San Francisco (SS).
MD, MPH
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Stephen Kiyoi
From the Center for Vulnerable Populations (CRL, LT, US, MH, NR, DS), Division of General Internal Medicine (CRL, LT, US, MH, NR, DS), UCSF Division of Hospital Medicine (SS), Zuckerberg San Francisco General Hospital Library (SK), University of California–San Francisco, San Francisco, CA; Jonathan and Karin Fielding School of Public Health, University of California–Los Angeles, Los Angeles (LT); Office of Health Informatics, San Francisco Health Network, San Francisco (SS).
MLIS, MS
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Shobha Sadasivaiah
From the Center for Vulnerable Populations (CRL, LT, US, MH, NR, DS), Division of General Internal Medicine (CRL, LT, US, MH, NR, DS), UCSF Division of Hospital Medicine (SS), Zuckerberg San Francisco General Hospital Library (SK), University of California–San Francisco, San Francisco, CA; Jonathan and Karin Fielding School of Public Health, University of California–Los Angeles, Los Angeles (LT); Office of Health Informatics, San Francisco Health Network, San Francisco (SS).
MD
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Mekhala Hoskote
From the Center for Vulnerable Populations (CRL, LT, US, MH, NR, DS), Division of General Internal Medicine (CRL, LT, US, MH, NR, DS), UCSF Division of Hospital Medicine (SS), Zuckerberg San Francisco General Hospital Library (SK), University of California–San Francisco, San Francisco, CA; Jonathan and Karin Fielding School of Public Health, University of California–Los Angeles, Los Angeles (LT); Office of Health Informatics, San Francisco Health Network, San Francisco (SS).
BA
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Neda Ratanawongsa
From the Center for Vulnerable Populations (CRL, LT, US, MH, NR, DS), Division of General Internal Medicine (CRL, LT, US, MH, NR, DS), UCSF Division of Hospital Medicine (SS), Zuckerberg San Francisco General Hospital Library (SK), University of California–San Francisco, San Francisco, CA; Jonathan and Karin Fielding School of Public Health, University of California–Los Angeles, Los Angeles (LT); Office of Health Informatics, San Francisco Health Network, San Francisco (SS).
MD, MPH
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Dean Schillinger
From the Center for Vulnerable Populations (CRL, LT, US, MH, NR, DS), Division of General Internal Medicine (CRL, LT, US, MH, NR, DS), UCSF Division of Hospital Medicine (SS), Zuckerberg San Francisco General Hospital Library (SK), University of California–San Francisco, San Francisco, CA; Jonathan and Karin Fielding School of Public Health, University of California–Los Angeles, Los Angeles (LT); Office of Health Informatics, San Francisco Health Network, San Francisco (SS).
MD
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Article Information

vol. 32 no. 2 248-258
DOI 
https://doi.org/10.3122/jabfm.2019.02.180263
PubMed 
30850461

Published By 
The Journal of the American Board of Family Medicine
Print ISSN 
1557-2625
Online ISSN 
1558-7118
History 
  • Received for publication September 5, 2018
  • Revision received November 6, 2018
  • Accepted for publication November 30, 2018
  • Published online March 8, 2019.

Copyright & Usage 
© Copyright 2019 by the American Board of Family Medicine.

Author Information

  1. Courtney R. Lyles, PhD,
  2. Lina Tieu, MPH,
  3. Urmimala Sarkar, MD, MPH,
  4. Stephen Kiyoi, MLIS, MS,
  5. Shobha Sadasivaiah, MD,
  6. Mekhala Hoskote, BA,
  7. Neda Ratanawongsa, MD, MPH and
  8. Dean Schillinger, MD
  1. From the Center for Vulnerable Populations (CRL, LT, US, MH, NR, DS), Division of General Internal Medicine (CRL, LT, US, MH, NR, DS), UCSF Division of Hospital Medicine (SS), Zuckerberg San Francisco General Hospital Library (SK), University of California–San Francisco, San Francisco, CA; Jonathan and Karin Fielding School of Public Health, University of California–Los Angeles, Los Angeles (LT); Office of Health Informatics, San Francisco Health Network, San Francisco (SS).
  1. Corresponding author: Courtney R. Lyles, PhD, 1001 Potrero Avenue, Bldg 10, W13, UCSF Box 1364, San Francisco, CA 94143 (E-mail: courtney.lyles{at}ucsf.edu).
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The Journal of the American Board of Family     Medicine: 32 (2)
The Journal of the American Board of Family Medicine
Vol. 32, Issue 2
March-April 2019
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A Randomized Trial to Train Vulnerable Primary Care Patients to Use a Patient Portal
Courtney R. Lyles, Lina Tieu, Urmimala Sarkar, Stephen Kiyoi, Shobha Sadasivaiah, Mekhala Hoskote, Neda Ratanawongsa, Dean Schillinger
The Journal of the American Board of Family Medicine Mar 2019, 32 (2) 248-258; DOI: 10.3122/jabfm.2019.02.180263

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A Randomized Trial to Train Vulnerable Primary Care Patients to Use a Patient Portal
Courtney R. Lyles, Lina Tieu, Urmimala Sarkar, Stephen Kiyoi, Shobha Sadasivaiah, Mekhala Hoskote, Neda Ratanawongsa, Dean Schillinger
The Journal of the American Board of Family Medicine Mar 2019, 32 (2) 248-258; DOI: 10.3122/jabfm.2019.02.180263
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