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Research ArticleOriginal Research

‘The Hand on the Doorknob’: Visit Agenda Setting by Complex Patients and Their Primary Care Physicians

Christine P. Kowalski, Deanna B. McQuillan, Neetu Chawla, Courtney Lyles, Andrea Altschuler, Connie S. Uratsu, Elizabeth A. Bayliss, Michele Heisler and Richard W. Grant
The Journal of the American Board of Family Medicine January 2018, 31 (1) 29-37; DOI: https://doi.org/10.3122/jabfm.2018.01.170167
Christine P. Kowalski
From the Center for Clinical Management Research, VA Ann Arbor Healthcare System, Ann Arbor, MI (CPK, MH); Institute for Health Research, Kaiser Permanente Colorado, Denver, CO (DBM, EAB); Division of Research, Kaiser Permanente–Northern California, Oakland, CA (NC, AA, CSU, RWG); Center for Vulnerable Populations, University of California–San Francisco, San Francisco (CL); Department of Family Medicine, University of Colorado School of Medicine, Aurora (EAB); Department of Internal Medicine, University of Michigan, Ann Arbor (MH).
MPH
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Deanna B. McQuillan
From the Center for Clinical Management Research, VA Ann Arbor Healthcare System, Ann Arbor, MI (CPK, MH); Institute for Health Research, Kaiser Permanente Colorado, Denver, CO (DBM, EAB); Division of Research, Kaiser Permanente–Northern California, Oakland, CA (NC, AA, CSU, RWG); Center for Vulnerable Populations, University of California–San Francisco, San Francisco (CL); Department of Family Medicine, University of Colorado School of Medicine, Aurora (EAB); Department of Internal Medicine, University of Michigan, Ann Arbor (MH).
MA
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Neetu Chawla
From the Center for Clinical Management Research, VA Ann Arbor Healthcare System, Ann Arbor, MI (CPK, MH); Institute for Health Research, Kaiser Permanente Colorado, Denver, CO (DBM, EAB); Division of Research, Kaiser Permanente–Northern California, Oakland, CA (NC, AA, CSU, RWG); Center for Vulnerable Populations, University of California–San Francisco, San Francisco (CL); Department of Family Medicine, University of Colorado School of Medicine, Aurora (EAB); Department of Internal Medicine, University of Michigan, Ann Arbor (MH).
PhD, MPH
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Courtney Lyles
From the Center for Clinical Management Research, VA Ann Arbor Healthcare System, Ann Arbor, MI (CPK, MH); Institute for Health Research, Kaiser Permanente Colorado, Denver, CO (DBM, EAB); Division of Research, Kaiser Permanente–Northern California, Oakland, CA (NC, AA, CSU, RWG); Center for Vulnerable Populations, University of California–San Francisco, San Francisco (CL); Department of Family Medicine, University of Colorado School of Medicine, Aurora (EAB); Department of Internal Medicine, University of Michigan, Ann Arbor (MH).
PhD
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Andrea Altschuler
From the Center for Clinical Management Research, VA Ann Arbor Healthcare System, Ann Arbor, MI (CPK, MH); Institute for Health Research, Kaiser Permanente Colorado, Denver, CO (DBM, EAB); Division of Research, Kaiser Permanente–Northern California, Oakland, CA (NC, AA, CSU, RWG); Center for Vulnerable Populations, University of California–San Francisco, San Francisco (CL); Department of Family Medicine, University of Colorado School of Medicine, Aurora (EAB); Department of Internal Medicine, University of Michigan, Ann Arbor (MH).
PhD
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Connie S. Uratsu
From the Center for Clinical Management Research, VA Ann Arbor Healthcare System, Ann Arbor, MI (CPK, MH); Institute for Health Research, Kaiser Permanente Colorado, Denver, CO (DBM, EAB); Division of Research, Kaiser Permanente–Northern California, Oakland, CA (NC, AA, CSU, RWG); Center for Vulnerable Populations, University of California–San Francisco, San Francisco (CL); Department of Family Medicine, University of Colorado School of Medicine, Aurora (EAB); Department of Internal Medicine, University of Michigan, Ann Arbor (MH).
RN, MS, PHN
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Elizabeth A. Bayliss
From the Center for Clinical Management Research, VA Ann Arbor Healthcare System, Ann Arbor, MI (CPK, MH); Institute for Health Research, Kaiser Permanente Colorado, Denver, CO (DBM, EAB); Division of Research, Kaiser Permanente–Northern California, Oakland, CA (NC, AA, CSU, RWG); Center for Vulnerable Populations, University of California–San Francisco, San Francisco (CL); Department of Family Medicine, University of Colorado School of Medicine, Aurora (EAB); Department of Internal Medicine, University of Michigan, Ann Arbor (MH).
MD
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Michele Heisler
From the Center for Clinical Management Research, VA Ann Arbor Healthcare System, Ann Arbor, MI (CPK, MH); Institute for Health Research, Kaiser Permanente Colorado, Denver, CO (DBM, EAB); Division of Research, Kaiser Permanente–Northern California, Oakland, CA (NC, AA, CSU, RWG); Center for Vulnerable Populations, University of California–San Francisco, San Francisco (CL); Department of Family Medicine, University of Colorado School of Medicine, Aurora (EAB); Department of Internal Medicine, University of Michigan, Ann Arbor (MH).
MD, MPA
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Richard W. Grant
From the Center for Clinical Management Research, VA Ann Arbor Healthcare System, Ann Arbor, MI (CPK, MH); Institute for Health Research, Kaiser Permanente Colorado, Denver, CO (DBM, EAB); Division of Research, Kaiser Permanente–Northern California, Oakland, CA (NC, AA, CSU, RWG); Center for Vulnerable Populations, University of California–San Francisco, San Francisco (CL); Department of Family Medicine, University of Colorado School of Medicine, Aurora (EAB); Department of Internal Medicine, University of Michigan, Ann Arbor (MH).
MD, MPH
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The Journal of the American Board of Family     Medicine: 31 (1)
The Journal of the American Board of Family Medicine
Vol. 31, Issue 1
January-February 2018
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‘The Hand on the Doorknob’: Visit Agenda Setting by Complex Patients and Their Primary Care Physicians
Christine P. Kowalski, Deanna B. McQuillan, Neetu Chawla, Courtney Lyles, Andrea Altschuler, Connie S. Uratsu, Elizabeth A. Bayliss, Michele Heisler, Richard W. Grant
The Journal of the American Board of Family Medicine Jan 2018, 31 (1) 29-37; DOI: 10.3122/jabfm.2018.01.170167

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‘The Hand on the Doorknob’: Visit Agenda Setting by Complex Patients and Their Primary Care Physicians
Christine P. Kowalski, Deanna B. McQuillan, Neetu Chawla, Courtney Lyles, Andrea Altschuler, Connie S. Uratsu, Elizabeth A. Bayliss, Michele Heisler, Richard W. Grant
The Journal of the American Board of Family Medicine Jan 2018, 31 (1) 29-37; DOI: 10.3122/jabfm.2018.01.170167
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