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Research ArticleOriginal Research

Organizational Culture Associated With Provider Satisfaction

Debra L. Scammon, Jennifer Tabler, Kimberly Brunisholz, Lisa H. Gren, Jaewhan Kim, Andrada Tomoaia-Cotisel, Julie Day, Timothy W. Farrell, Norman J. Waitzman and Michael K. Magill
The Journal of the American Board of Family Medicine March 2014, 27 (2) 219-228; DOI: https://doi.org/10.3122/jabfm.2014.02.120338
Debra L. Scammon
From the Department of Marketing, David Eccles School of Business (DLS); the Department of Family and Preventive Medicine, School of Medicine (DLS, KB, LHG, JK, AT-C, TWF, MKM); the Department of Sociology (JT); the Division of Geriatrics (TWF); and the Department of Economics, College of Social and Behavioral Science (NJW), University of Utah, Salt Lake City; the Department of Health Services Research and Policy, London School of Hygiene & Tropical Medicine, London, England (AT-C); Community Clinics, University of Utah Hospitals and Clinics (JD); VA Salt Lake City Geriatric Research, Education, and Clinical Center, Salt Lake City, UT (TWF); and University of Utah HealthPlans, Murray, UT (MKM).
PhD
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Jennifer Tabler
From the Department of Marketing, David Eccles School of Business (DLS); the Department of Family and Preventive Medicine, School of Medicine (DLS, KB, LHG, JK, AT-C, TWF, MKM); the Department of Sociology (JT); the Division of Geriatrics (TWF); and the Department of Economics, College of Social and Behavioral Science (NJW), University of Utah, Salt Lake City; the Department of Health Services Research and Policy, London School of Hygiene & Tropical Medicine, London, England (AT-C); Community Clinics, University of Utah Hospitals and Clinics (JD); VA Salt Lake City Geriatric Research, Education, and Clinical Center, Salt Lake City, UT (TWF); and University of Utah HealthPlans, Murray, UT (MKM).
MS
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Kimberly Brunisholz
From the Department of Marketing, David Eccles School of Business (DLS); the Department of Family and Preventive Medicine, School of Medicine (DLS, KB, LHG, JK, AT-C, TWF, MKM); the Department of Sociology (JT); the Division of Geriatrics (TWF); and the Department of Economics, College of Social and Behavioral Science (NJW), University of Utah, Salt Lake City; the Department of Health Services Research and Policy, London School of Hygiene & Tropical Medicine, London, England (AT-C); Community Clinics, University of Utah Hospitals and Clinics (JD); VA Salt Lake City Geriatric Research, Education, and Clinical Center, Salt Lake City, UT (TWF); and University of Utah HealthPlans, Murray, UT (MKM).
MST
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Lisa H. Gren
From the Department of Marketing, David Eccles School of Business (DLS); the Department of Family and Preventive Medicine, School of Medicine (DLS, KB, LHG, JK, AT-C, TWF, MKM); the Department of Sociology (JT); the Division of Geriatrics (TWF); and the Department of Economics, College of Social and Behavioral Science (NJW), University of Utah, Salt Lake City; the Department of Health Services Research and Policy, London School of Hygiene & Tropical Medicine, London, England (AT-C); Community Clinics, University of Utah Hospitals and Clinics (JD); VA Salt Lake City Geriatric Research, Education, and Clinical Center, Salt Lake City, UT (TWF); and University of Utah HealthPlans, Murray, UT (MKM).
PhD
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Jaewhan Kim
From the Department of Marketing, David Eccles School of Business (DLS); the Department of Family and Preventive Medicine, School of Medicine (DLS, KB, LHG, JK, AT-C, TWF, MKM); the Department of Sociology (JT); the Division of Geriatrics (TWF); and the Department of Economics, College of Social and Behavioral Science (NJW), University of Utah, Salt Lake City; the Department of Health Services Research and Policy, London School of Hygiene & Tropical Medicine, London, England (AT-C); Community Clinics, University of Utah Hospitals and Clinics (JD); VA Salt Lake City Geriatric Research, Education, and Clinical Center, Salt Lake City, UT (TWF); and University of Utah HealthPlans, Murray, UT (MKM).
PhD
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Andrada Tomoaia-Cotisel
From the Department of Marketing, David Eccles School of Business (DLS); the Department of Family and Preventive Medicine, School of Medicine (DLS, KB, LHG, JK, AT-C, TWF, MKM); the Department of Sociology (JT); the Division of Geriatrics (TWF); and the Department of Economics, College of Social and Behavioral Science (NJW), University of Utah, Salt Lake City; the Department of Health Services Research and Policy, London School of Hygiene & Tropical Medicine, London, England (AT-C); Community Clinics, University of Utah Hospitals and Clinics (JD); VA Salt Lake City Geriatric Research, Education, and Clinical Center, Salt Lake City, UT (TWF); and University of Utah HealthPlans, Murray, UT (MKM).
MPH, MHA
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Julie Day
From the Department of Marketing, David Eccles School of Business (DLS); the Department of Family and Preventive Medicine, School of Medicine (DLS, KB, LHG, JK, AT-C, TWF, MKM); the Department of Sociology (JT); the Division of Geriatrics (TWF); and the Department of Economics, College of Social and Behavioral Science (NJW), University of Utah, Salt Lake City; the Department of Health Services Research and Policy, London School of Hygiene & Tropical Medicine, London, England (AT-C); Community Clinics, University of Utah Hospitals and Clinics (JD); VA Salt Lake City Geriatric Research, Education, and Clinical Center, Salt Lake City, UT (TWF); and University of Utah HealthPlans, Murray, UT (MKM).
MD
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Timothy W. Farrell
From the Department of Marketing, David Eccles School of Business (DLS); the Department of Family and Preventive Medicine, School of Medicine (DLS, KB, LHG, JK, AT-C, TWF, MKM); the Department of Sociology (JT); the Division of Geriatrics (TWF); and the Department of Economics, College of Social and Behavioral Science (NJW), University of Utah, Salt Lake City; the Department of Health Services Research and Policy, London School of Hygiene & Tropical Medicine, London, England (AT-C); Community Clinics, University of Utah Hospitals and Clinics (JD); VA Salt Lake City Geriatric Research, Education, and Clinical Center, Salt Lake City, UT (TWF); and University of Utah HealthPlans, Murray, UT (MKM).
MD
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Norman J. Waitzman
From the Department of Marketing, David Eccles School of Business (DLS); the Department of Family and Preventive Medicine, School of Medicine (DLS, KB, LHG, JK, AT-C, TWF, MKM); the Department of Sociology (JT); the Division of Geriatrics (TWF); and the Department of Economics, College of Social and Behavioral Science (NJW), University of Utah, Salt Lake City; the Department of Health Services Research and Policy, London School of Hygiene & Tropical Medicine, London, England (AT-C); Community Clinics, University of Utah Hospitals and Clinics (JD); VA Salt Lake City Geriatric Research, Education, and Clinical Center, Salt Lake City, UT (TWF); and University of Utah HealthPlans, Murray, UT (MKM).
PhD
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Michael K. Magill
From the Department of Marketing, David Eccles School of Business (DLS); the Department of Family and Preventive Medicine, School of Medicine (DLS, KB, LHG, JK, AT-C, TWF, MKM); the Department of Sociology (JT); the Division of Geriatrics (TWF); and the Department of Economics, College of Social and Behavioral Science (NJW), University of Utah, Salt Lake City; the Department of Health Services Research and Policy, London School of Hygiene & Tropical Medicine, London, England (AT-C); Community Clinics, University of Utah Hospitals and Clinics (JD); VA Salt Lake City Geriatric Research, Education, and Clinical Center, Salt Lake City, UT (TWF); and University of Utah HealthPlans, Murray, UT (MKM).
MD
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  • Article
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References

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    American Medical Group Association. American Medical Group Association provider satisfaction survey protocol. Available from: http://www.amga.org/PI/SAT/PROSAT/survey_prosat.asp. Accessed January 20, 2014.
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    OpenUrlAbstract/FREE Full Text
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The Journal of the American Board of Family     Medicine: 27 (2)
The Journal of the American Board of Family Medicine
Vol. 27, Issue 2
March-April 2014
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Organizational Culture Associated With Provider Satisfaction
Debra L. Scammon, Jennifer Tabler, Kimberly Brunisholz, Lisa H. Gren, Jaewhan Kim, Andrada Tomoaia-Cotisel, Julie Day, Timothy W. Farrell, Norman J. Waitzman, Michael K. Magill
The Journal of the American Board of Family Medicine Mar 2014, 27 (2) 219-228; DOI: 10.3122/jabfm.2014.02.120338

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Organizational Culture Associated With Provider Satisfaction
Debra L. Scammon, Jennifer Tabler, Kimberly Brunisholz, Lisa H. Gren, Jaewhan Kim, Andrada Tomoaia-Cotisel, Julie Day, Timothy W. Farrell, Norman J. Waitzman, Michael K. Magill
The Journal of the American Board of Family Medicine Mar 2014, 27 (2) 219-228; DOI: 10.3122/jabfm.2014.02.120338
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