Building a Patient-Centered Medical Home: Obtaining the Patient's Voice

Article Figures & Data

Table 1. Practice Demographics of General Internal Medicine Outpatient Primary Care

Visits per year (n)	75,000
Race (%)
African American	58.3
White	34
Hispanic	1
Asian	3
Other	3.7
Women (%)	61
Average age (years)	52.9
Payer mix (%)
Managed care	40
PPO/Blue Shield/commercial	37
Medicare	10
Medicaid and Medicaid managed care	13

Table 2. Eligibility criteria

Group	Eligibility Criteria
Quality of care, teams, and access	• Patient at practice for at least 1 year
Quality of care, teams, and access	• Visited the practice at least twice in the preceding year
Diabetes self-management	• Has had diabetes for >1 year
	• Patient at practice for >6 months
Community connections and services	• Resided in 1 of 4 zip codes surrounding the practices for ≥3 years
	• Involvement in community activities was preferred but not required

Table 3. Participant Characteristics

Group	No.	Mean Age (years)	Women (n [%])	Race (n [%])		Mean Years at Practice (n)
Group	No.	Mean Age (years)	Women (n [%])	African American	White	Mean Years at Practice (n)
Care team and access	5	66.8	4 (80)	4 (80)	1 (20)	15.8
Diabetes self-management	6	59.3	5 (83)	5 (83)	1 (17)	23.6
Community connections and services	6	61.3	4 (66)	3 (50)	3 (50)	N/A^*