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Article CommentaryCommentary

Delivering High-Quality Primary Care Requires Work That Is Worthwhile for Medical Assistants

Alden Yuanhong Lai, Bram P. I. Fleuren, Christina T. Yuan, Erin E. Sullivan and S. Mark McNeill
The Journal of the American Board of Family Medicine December 2022, jabfm.2022.220249R1; DOI: https://doi.org/10.3122/jabfm.2022.220249R1
Alden Yuanhong Lai
From Department of Public Health Policy and Management, School of Global Public Health, and Department of Management and Organizations, Stern School of Business, New York University, New York (AYL); Department of Work and Social Psychology, Faculty of Psychology and Neuroscience, Maastricht University, Netherlands (BPIF); Department of Health Policy and Management, Johns Hopkins Bloomberg School of Public Health, Baltimore, Maryland (CTY); Sawyer School of Business, Suffolk University, Boston, Massachusetts (EES); Trillium Family Medicine, Asheville, North Carolina, and North Carolina Academy of Family Physicians, Raleigh, North Carolina (SMM).
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Bram P. I. Fleuren
From Department of Public Health Policy and Management, School of Global Public Health, and Department of Management and Organizations, Stern School of Business, New York University, New York (AYL); Department of Work and Social Psychology, Faculty of Psychology and Neuroscience, Maastricht University, Netherlands (BPIF); Department of Health Policy and Management, Johns Hopkins Bloomberg School of Public Health, Baltimore, Maryland (CTY); Sawyer School of Business, Suffolk University, Boston, Massachusetts (EES); Trillium Family Medicine, Asheville, North Carolina, and North Carolina Academy of Family Physicians, Raleigh, North Carolina (SMM).
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Christina T. Yuan
From Department of Public Health Policy and Management, School of Global Public Health, and Department of Management and Organizations, Stern School of Business, New York University, New York (AYL); Department of Work and Social Psychology, Faculty of Psychology and Neuroscience, Maastricht University, Netherlands (BPIF); Department of Health Policy and Management, Johns Hopkins Bloomberg School of Public Health, Baltimore, Maryland (CTY); Sawyer School of Business, Suffolk University, Boston, Massachusetts (EES); Trillium Family Medicine, Asheville, North Carolina, and North Carolina Academy of Family Physicians, Raleigh, North Carolina (SMM).
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Erin E. Sullivan
From Department of Public Health Policy and Management, School of Global Public Health, and Department of Management and Organizations, Stern School of Business, New York University, New York (AYL); Department of Work and Social Psychology, Faculty of Psychology and Neuroscience, Maastricht University, Netherlands (BPIF); Department of Health Policy and Management, Johns Hopkins Bloomberg School of Public Health, Baltimore, Maryland (CTY); Sawyer School of Business, Suffolk University, Boston, Massachusetts (EES); Trillium Family Medicine, Asheville, North Carolina, and North Carolina Academy of Family Physicians, Raleigh, North Carolina (SMM).
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S. Mark McNeill
From Department of Public Health Policy and Management, School of Global Public Health, and Department of Management and Organizations, Stern School of Business, New York University, New York (AYL); Department of Work and Social Psychology, Faculty of Psychology and Neuroscience, Maastricht University, Netherlands (BPIF); Department of Health Policy and Management, Johns Hopkins Bloomberg School of Public Health, Baltimore, Maryland (CTY); Sawyer School of Business, Suffolk University, Boston, Massachusetts (EES); Trillium Family Medicine, Asheville, North Carolina, and North Carolina Academy of Family Physicians, Raleigh, North Carolina (SMM).
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The Journal of the American Board of Family     Medicine: 38 (1)
The Journal of the American Board of Family Medicine
Vol. 38, Issue 1
January-February 2025
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Delivering High-Quality Primary Care Requires Work That Is Worthwhile for Medical Assistants
Alden Yuanhong Lai, Bram P. I. Fleuren, Christina T. Yuan, Erin E. Sullivan, S. Mark McNeill
The Journal of the American Board of Family Medicine Dec 2022, jabfm.2022.220249R1; DOI: 10.3122/jabfm.2022.220249R1

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Delivering High-Quality Primary Care Requires Work That Is Worthwhile for Medical Assistants
Alden Yuanhong Lai, Bram P. I. Fleuren, Christina T. Yuan, Erin E. Sullivan, S. Mark McNeill
The Journal of the American Board of Family Medicine Dec 2022, jabfm.2022.220249R1; DOI: 10.3122/jabfm.2022.220249R1
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  • Article
    • Abstract
    • Higher Pay Is Not Enough
    • What Makes Work Worthwhile?
    • What Makes Work Worthwhile for MAs?
    • Redesigning Huddles, Patient Rooming, and Career Development
    • A Multiplier Effect among the Components That Make MAs’ Work Worthwhile
    • The Role of Clinic Managers and Supervising Clinicians
    • Conclusion
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Keywords

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