Skip to main content

Main menu

  • HOME
  • ARTICLES
    • Current Issue
    • Ahead of Print
    • Archives
    • Abstracts In Press
    • Special Issue Archive
    • Subject Collections
  • INFO FOR
    • Authors
    • Reviewers
    • Call For Papers
    • Subscribers
    • Advertisers
  • SUBMIT
    • Manuscript
    • Peer Review
  • ABOUT
    • The JABFM
    • The Editing Fellowship
    • Editorial Board
    • Indexing
    • Editors' Blog
  • CLASSIFIEDS
  • Other Publications
    • abfm

User menu

Search

  • Advanced search
American Board of Family Medicine
  • Other Publications
    • abfm
American Board of Family Medicine

American Board of Family Medicine

Advanced Search

  • HOME
  • ARTICLES
    • Current Issue
    • Ahead of Print
    • Archives
    • Abstracts In Press
    • Special Issue Archive
    • Subject Collections
  • INFO FOR
    • Authors
    • Reviewers
    • Call For Papers
    • Subscribers
    • Advertisers
  • SUBMIT
    • Manuscript
    • Peer Review
  • ABOUT
    • The JABFM
    • The Editing Fellowship
    • Editorial Board
    • Indexing
    • Editors' Blog
  • CLASSIFIEDS
  • JABFM on Bluesky
  • JABFM On Facebook
  • JABFM On Twitter
  • JABFM On YouTube
Research ArticleOriginal Research

COVID-19's Perceived Impact on Primary Care in New England: A Qualitative Study

Erin E. Sullivan, Mylaine Breton, Danielle McKinstry and Russell S. Phillips
The Journal of the American Board of Family Medicine March 2022, 35 (2) 265-273; DOI: https://doi.org/10.3122/jabfm.2022.02.210317
Erin E. Sullivan
From the Center for Primary Care, Harvard Medical School, Boston, MA (EES, RSP); Department of Healthcare Administration, Sawyer Business School, Suffolk University, Boston, MA (EES, DM); Department of Community Health Sciences, Université de Sherbrooke, Longueuil, Canada (MB); Division of General Medicine and Primary Care, Beth Israel Deaconess Medical Center, Boston, MA (RSP).
PhD
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Mylaine Breton
From the Center for Primary Care, Harvard Medical School, Boston, MA (EES, RSP); Department of Healthcare Administration, Sawyer Business School, Suffolk University, Boston, MA (EES, DM); Department of Community Health Sciences, Université de Sherbrooke, Longueuil, Canada (MB); Division of General Medicine and Primary Care, Beth Israel Deaconess Medical Center, Boston, MA (RSP).
PhD
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Danielle McKinstry
From the Center for Primary Care, Harvard Medical School, Boston, MA (EES, RSP); Department of Healthcare Administration, Sawyer Business School, Suffolk University, Boston, MA (EES, DM); Department of Community Health Sciences, Université de Sherbrooke, Longueuil, Canada (MB); Division of General Medicine and Primary Care, Beth Israel Deaconess Medical Center, Boston, MA (RSP).
MHA
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Russell S. Phillips
From the Center for Primary Care, Harvard Medical School, Boston, MA (EES, RSP); Department of Healthcare Administration, Sawyer Business School, Suffolk University, Boston, MA (EES, DM); Department of Community Health Sciences, Université de Sherbrooke, Longueuil, Canada (MB); Division of General Medicine and Primary Care, Beth Israel Deaconess Medical Center, Boston, MA (RSP).
MD
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
  • Article
  • Figures & Data
  • References
  • Info & Metrics
  • PDF
Loading

References

  1. 1.↵
    1. Basu S,
    2. Alpert JL,
    3. Phillips RS
    . Primary Care in the COVID-19 Pandemic. Boston, MA: Harvard Medical School Center for Primary Care; 2021.
  2. 2.↵
    1. Goldberg DG,
    2. Soylu TG,
    3. Kitsantas P,
    4. Grady VM,
    5. Elward K,
    6. Nichols LM
    . Burnout among primary care providers and staff: evaluating the association with adaptive practice reserve and individual behaviors. J Gen Intern Med 2021;36:1222–8.
    OpenUrl
  3. 3.↵
    1. Grumbach K,
    2. Knox M,
    3. Huang B,
    4. Hammer H,
    5. Kivlahan C,
    6. Willard-Grace R
    . A longitudinal study of trends in burnout during primary care transformation. Ann Fam Med 2019;17:S9–S16.
    OpenUrlAbstract/FREE Full Text
  4. 4.↵
    1. Babbott S,
    2. Baier L,
    3. Linzer M,
    4. et al
    . Electronic health records and physician stress in office based practice. JAMIA 2013;1–7.
  5. 5.↵
    1. Linzer M,
    2. Poplau S,
    3. Grossman E,
    4. et al
    . A cluster randomized trial of interventions to improve work conditions and clinician burnout in primary care: results from the Healthy Work Place (HWP) study. J Gen Intern Med 2015;30:1105–11.
    OpenUrlCrossRefPubMed
  6. 6.↵
    1. Basu S,
    2. Phillips RS,
    3. Phillips R,
    4. Peterson LE,
    5. Landon BE
    . Primary care practice finances In the United States amid the COVID-19 pandemic. Health Aff 2020;39:1605–14.
    OpenUrl
  7. 7.↵
    Primary Care Collaborative. Primary Care & COVID-19: Week 2 Survey. 2020. Accessed April 4, 2021.
  8. 8.↵
    1. Corlette S,
    2. Berenson R,
    3. Wengle E,
    4. Lucia K,
    5. Thomas T
    . Impact of the COVID-19 pandemic on primary care practices. https://www.rwjf.org/en/library/research/2021/02/impact-of-the-covid-19-pandemic-on-primary-care-practices.html2021.
  9. 9.↵
    1. Sinsky C,
    2. Linzer M
    . Practice and policy reset post-COVID-19: reversion, transition, Or transformation? Health Aff 2020;39:1405–11.
    OpenUrlPubMed
  10. 10.↵
    1. Peckham C
    . National physician burnout & depression report 2018. Medscape. Published January 17, 2018. Available at: https://www.medscape.com/slideshow/2018-lifestyle-burnout-depression-6009235. Accessed April 4, 2021.
  11. 11.↵
    1. Monsalve-Reyes CS,
    2. San Luis-Costas C,
    3. Gómez-Urquiza JL,
    4. et al
    . Burnout syndrome and its prevalence in primary care nursing: a systematic review and meta-analysis. BMC Fam Pract 2018;19:59.
    OpenUrlPubMed
  12. 12.↵
    1. Song Z,
    2. Giuriato M,
    3. Lillehaugen T,
    4. et al
    . Economic and clinical impact of Covid-19 on provider practices in Massachusetts. N Engl J Med Catal Innov Care Deliv 2020;1:.
  13. 13.↵
    1. Berkowitz SA,
    2. Cené CW,
    3. Chatterjee A
    . Covid-19 and health equity—time to think big. N Engl J Med 2020;383:e76.
    OpenUrlCrossRefPubMed
  14. 14.↵
    1. Srinivasan M,
    2. Asch S,
    3. Vilendrer S,
    4. et al
    . Qualitative assessment of rapid system transformation to primary care video visits at an academic medical center. Ann Intern Med 2020;173:527–535.
    OpenUrl
  15. 15.↵
    1. Krist AH,
    2. DeVoe JE,
    3. Cheng A,
    4. Ehrlich T,
    5. Jones SM
    . Redesigning primary care to address the COVID-19 pandemic in the midst of the pandemic. Ann Fam Med 2020;18:349–354.
    OpenUrlAbstract/FREE Full Text
  16. 16.↵
    1. Rawaf S,
    2. Allen LN,
    3. Stigler FL
    , On behalf of the Global Forum on Universal Health Coverage and Primary Health Careet al. Lessons on the COVID-19 pandemic, for and by primary care professionals worldwide. Eur J Gen Pract 2020;26:129–133.
    OpenUrlPubMed
  17. 17.↵
    1. Gomez T,
    2. Anaya YB,
    3. Shih KJ,
    4. Tarn DM
    . A qualitative study of primary care physicians' experiences with telemedicine during COVID-19. J Am Board Fam Med 2021;34:S61–S70.
    OpenUrlAbstract/FREE Full Text
  18. 18.↵
    1. Breton M,
    2. Sullivan EE,
    3. Deville-Stoetzel N,
    4. et al
    . Telehealth challenges during COVID-19 as reported by primary healthcare physicians in Quebec and Massachusetts. BMC Fam Pract 2021;22:192.
    OpenUrl
  19. 19.↵
    1. DePuccio MJ,
    2. Gaughan AA,
    3. McAlearney AS
    . Making it work: physicians' perspectives on the rapid transition to telemedicine. Telemedicine Reports 2021;2:135–142.
    OpenUrlCrossRef
  20. 20.↵
    1. Low J
    . Unstructured and semi-structured interviews in health research. Researching health: Qualitative, quantitative and mixed methods 2013;2:87–105.
    OpenUrl
  21. 21.↵
    1. Guest G,
    2. Bunce A,
    3. Johnson L
    . How many interviews are enough? An experiment with data saturation and variability. Field methods 2006;18:59–82.
    OpenUrlCrossRefWeb of Science
  22. 22.↵
    1. Fusch PI,
    2. Ness LR
    . Are we there yet? Data saturation in qualitative research. The qualitative report 2015;20:1408.
    OpenUrl
  23. 23.↵
    1. Sandelowski M
    . Theoretical saturation. The Sage encyclopedia of qualitative methods 2008;1:875–876.
    OpenUrl
  24. 24.↵
    1. Creswell JW,
    2. Creswell JD
    . Research design: Qualitative, quantitative, and mixed methods approaches. Thousand Oaks, California: Sage Publications. 2017.
  25. 25.↵
    1. Miles MB,
    2. Huberman AM,
    3. Saldana J
    . eds. 3rd ed. Qualitative data analysis: A methods sourcebook. 2014.
  26. 26.↵
    1. Patton MQ
    . Qualitative research and evaluation methods. Thousand Oaks, California: Sage Publications. 2002.
  27. 27.↵
    1. Bingham AJ,
    2. Witkowsky P
    . Deductive and inductive approaches to qualitative data analysis. Analyzing and interpreting qualitative research: after the interview 2021;133.
  28. 28.↵
    1. Parchman ML,
    2. Burge SK
    . The patient-physician relationship, primary care attributes, and preventive services. Fam Med 2004;36:22–27.
    OpenUrlPubMedWeb of Science
  29. 29.↵
    1. Ambert-Pompey S,
    2. Konecky B,
    3. Ahlstrom D,
    4. Keefer A
    . Improving access: team-based primary care via telehealth in the VA. Conference proceedings of the Annual Meeting for the Society of General Internal Medicine. April 2017. Washington, D.C. https://www.sgim.org/resource-library/forum/2017/improving-access-team-based-primary-care-via-telehealth-in-the-va#. Accessed October 2, 2021.
  30. 30.↵
    1. Soylu TG,
    2. Cuellar AE,
    3. Goldberg DG,
    4. Kuzel AJ
    . Engagement of small to medium-sized primary care practices in quality improvement efforts. J Am Board Fam Med 2021;34:40–48.
    OpenUrlAbstract/FREE Full Text
  31. 31.↵
    1. Shanafelt TD,
    2. Dyrbye LN,
    3. West CP,
    4. Sinsky CA
    . Potential impact of burnout on the US physician workforce. Paper presented at: Mayo Clinic Proc 2016;91:1667–1668.
    OpenUrl
  32. 32.↵
    1. Swensen S,
    2. Kabcenell A,
    3. Shanafelt T
    . Physician-organization collaboration reduces physician burnout and promotes engagement: the Mayo Clinic experience. J Healthc Manag 2016;61:105–127.
    OpenUrlPubMed
  33. 33.↵
    1. Dorn SD
    . Backslide or forward progress? Virtual care at US healthcare systems beyond the COVID-19 pandemic. NPJ Digit Med 2021;4:1–3.
    OpenUrlCrossRef
  34. 34.↵
    1. Keiser NL,
    2. Arthur W
    . A meta-analysis of the effectiveness of the after-action review (or debrief) and factors that influence its effectiveness. J Appl Psychol 2021;106:1007–1032.
    OpenUrlCrossRefPubMed
PreviousNext
Back to top

In this issue

The Journal of the American Board of Family     Medicine: 35 (2)
The Journal of the American Board of Family Medicine
Vol. 35, Issue 2
March/April 2022
  • Table of Contents
  • Table of Contents (PDF)
  • Cover (PDF)
  • Index by author
  • Back Matter (PDF)
  • Front Matter (PDF)
Print
Download PDF
Article Alerts
Sign In to Email Alerts with your Email Address
Email Article

Thank you for your interest in spreading the word on American Board of Family Medicine.

NOTE: We only request your email address so that the person you are recommending the page to knows that you wanted them to see it, and that it is not junk mail. We do not capture any email address.

Enter multiple addresses on separate lines or separate them with commas.
COVID-19's Perceived Impact on Primary Care in New England: A Qualitative Study
(Your Name) has sent you a message from American Board of Family Medicine
(Your Name) thought you would like to see the American Board of Family Medicine web site.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
1 + 4 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.
Citation Tools
COVID-19's Perceived Impact on Primary Care in New England: A Qualitative Study
Erin E. Sullivan, Mylaine Breton, Danielle McKinstry, Russell S. Phillips
The Journal of the American Board of Family Medicine Mar 2022, 35 (2) 265-273; DOI: 10.3122/jabfm.2022.02.210317

Citation Manager Formats

  • BibTeX
  • Bookends
  • EasyBib
  • EndNote (tagged)
  • EndNote 8 (xml)
  • Medlars
  • Mendeley
  • Papers
  • RefWorks Tagged
  • Ref Manager
  • RIS
  • Zotero
Share
COVID-19's Perceived Impact on Primary Care in New England: A Qualitative Study
Erin E. Sullivan, Mylaine Breton, Danielle McKinstry, Russell S. Phillips
The Journal of the American Board of Family Medicine Mar 2022, 35 (2) 265-273; DOI: 10.3122/jabfm.2022.02.210317
Twitter logo Facebook logo Mendeley logo
  • Tweet Widget
  • Facebook Like
  • Google Plus One

Jump to section

  • Article
    • Abstract
    • Introduction
    • Methods
    • Results
    • Discussion
    • Limitations
    • Conclusion
    • Acknowledgments
    • Appendix. Interview Protocol
    • Notes
    • References
  • Figures & Data
  • References
  • Info & Metrics
  • PDF

Related Articles

  • No related articles found.
  • PubMed
  • Google Scholar

Cited By...

  • Burnout and Commitment After 18 Months of the COVID-19 Pandemic: A Follow-Up Qualitative Study with Primary Care Teams
  • This Issue's Emphasis: Inequity and COVID-19, Intertwined
  • Google Scholar

More in this TOC Section

  • Integrating Adverse Childhood Experiences and Social Risks Screening in Adult Primary Care
  • A Pilot Comparison of Clinical Data Collection Methods Using Paper, Electronic Health Record Prompt, and a Smartphone Application
  • Associations Between Modifiable Preconception Care Indicators and Pregnancy Outcomes
Show more Original Research

Similar Articles

Keywords

  • COVID-19
  • Health Services Accessibility
  • New England
  • Pandemics
  • Patient Care
  • Primary Health Care
  • Qualitative Research
  • Telemedicine
  • Work-Life Balance

Navigate

  • Home
  • Current Issue
  • Past Issues

Authors & Reviewers

  • Info For Authors
  • Info For Reviewers
  • Submit A Manuscript/Review

Other Services

  • Get Email Alerts
  • Classifieds
  • Reprints and Permissions

Other Resources

  • Forms
  • Contact Us
  • ABFM News

© 2025 American Board of Family Medicine

Powered by HighWire