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Research ArticleOriginal Research

Joy in Work for Clinicians and Staff: Identifying Remedial Predictors of Burnout from the Mini Z Survey

Niharika Khanna, Russ Montgomery and Elena Klyushnenkova
The Journal of the American Board of Family Medicine May 2020, 33 (3) 357-367; DOI: https://doi.org/10.3122/jabfm.2020.03.190458
Niharika Khanna
From the Department of Family and Community Medicine, University of Maryland School of Medicine, Baltimore (NK and EK); Discern Consulting, Baltimore, Maryland (RM).
MD, MBBS, DGO
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Russ Montgomery
From the Department of Family and Community Medicine, University of Maryland School of Medicine, Baltimore (NK and EK); Discern Consulting, Baltimore, Maryland (RM).
PhD
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Elena Klyushnenkova
From the Department of Family and Community Medicine, University of Maryland School of Medicine, Baltimore (NK and EK); Discern Consulting, Baltimore, Maryland (RM).
PhD
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Article Figures & Data

Figures

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  • Figure 1.
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    Figure 1.

    Prevalence of burnout symptoms in community practices participating in the Garden Practice Transformation Network GPTN-Maryland Mini Z survey (n = 166). Numbers on the pie chart are number (percent) of participants in corresponding strata.

  • Figure 2.
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    Figure 2.

    Contribution of Mini Z burnout drivers to the underlying structure of the time constraints/teamwork score (T/T) score. Data for 166 participants of the Garden Practice Transformation Network (GPTN)-Maryland Mini Z survey are shown. Exploratory factor analysis of the T/T score was conducted based on a principal component factoring method. Numbers on the graph correspond to the percent of variance in the T/T score explained by each factor.

  • Figure 3.
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    Figure 3.

    Association between predicted probability of burnout and time constraints/teamwork score (T/T) score. Predicted probabilities of burnout derived from the ordinal logistic regression model are shown for 166 participants of the Garden Practice Transformation Network (GPTN)-Maryland Mini Z survey. Gray-shaded areas on the graph define 95% confidence intervals.

  • Appendix Figure 1.
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    Appendix Figure 1.

    Word cloud for the open-ended responses about possible drivers of burnout. Data for 30 clinicians and staff who participated in the Garden Practice Transformation Network (GPTN)-Maryland Mini Z survey and provided written comments are shown. The size of the word is proportionate to its use frequency.

Tables

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    Table 1.

    Characteristics of the Garden Practice Transformation Network Maryland Clinicians and Staff Who Participated in the Mini Z Survey (n = 166)

    Responders' CharacteristicsN(%)
    Role,* N (%)Providers61(36.7%)
    Clinical staff27(16.3%)
    Administrative67(40.4%)
    Unknown11(6.6%)
    Ownership, N (%)Employed129(78.7%)
    Owner35(21.3%)
    Practice size,†N (%)Solo19(11.5%)
    2 to 571(42.8%)
    6 to 1030(18.1%)
    11+46(27.7%)
    Practice type,‡ N (%)Primary care42(25.3%)
    Specialist124(74.7%)
    • ↵* Providers: MD/DO, CRNP, PA, PT; clinical staff: RN, MA.

    • ↵† Number of prescribing providers.

    • ↵‡ Specialists included allergy and immunology, cardiology, dermatology, gastroenterology, ophthalmology, orthopedics, psychiatry.

    • View popup
    Table 2.

    Spearman's Correlation Coefficients of Mini Z Items in the Garden Practice Transformation Network Maryland Clinicians and Staff (n = 166)

    Job SatisfactionControlTimePace*ValuesTeamEHR at HomeEHR Use
    Burnout0.5922
    <0.0001
    −0.4935
    <0.0001
    −0.4248
    <0.0001
    −0.3224
    <0.0001
    −0.3266
    <0.0001
    −0.3938
    <0.0001
    −0.0707
    0.3654
    −0.1122
    0.1503
    Job satisfaction1.0000.4760
    <0.0001
    0.3914
    <0.0001
    0.2410
    0.0018
    0.4954
    <0.0001
    0.4721
    <0.0001
    0.0301
    0.7004
    0.2277
    0.0032
    Control1.0000.6363
    <0.0001
    0.2118
    0.0062
    0.4428
    <0.0001
    0.4592
    <0.0001
    0.1823
    0.0187
    0.3048
    <0.0001
    Time1.0000.08386
    0.2827
    0.32118
    <0.0001
    0.36644
    <0.0001
    0.28568
    0.0002
    0.19625
    0.0113
    Pace*1.0000.173
    0.0259
    0.201
    0.0093
    −0.172
    0.0263
    −0.190
    0.0142
    Value1.0000.5723
    <0.0001
    −0.0001
    0.9987
    0.1940
    0.0122
    Team1.000−0.0373
    0.6334
    0.1692
    0.0293
    EHR at home1.0000.2273
    0.0032
    • Spearman's correlation coefficients and corresponding P values are shown. A 5-item burnout scale was coded so that the lowest score corresponded to the lowest burnout level (enjoyed work), and highest score corresponded to the highest level of burnout. The burnout drivers were coded so that score 1 corresponded to the lowest level of positive experience and score 5 corresponded to the highest level of positive experience, and recoded if necessary*. Mini Z burnout driver questions were formulated as followed: “Job satisfaction”— “Overall, I am satisfied with my current job, Strongly Disagree…Strongly Agree”; “Control”—“My control over workload is Poor…Optimal”; “Time”—“Sufficiency of time for documentation is Poor…Optimal”; “Pace”—“Which number best describes the atmosphere in your primary work area? Calm…Hectic/Chaotic”; “Values”—“My professional values are well aligned with those in my department leaders, Strongly Disagree…Strongly Agree”; “Team”—“The degree to which my care team works efficiently together is Poor…Optimal”; “EHR at home”—“The amount of time I spend on the electronic medical records (EHR) at home is Excessive…Optimal/None”; “EHR use”—“My proficiency with EHR use is Poor…Optimal.”

    • ↵* Item “Pace” was reverse coded.

    • View popup
    Appendix Table 1.

    Association between Responders' Characteristics and Burnout Symptoms

    Responders' CharacteristicsEnjoy Work (n = 66)Stress, No Burnout (n = 74)Burnout (n = 36)P Value*
    N%N%N%
    Role,† N (%)Clinicians17(27.9%)28(45.9%)16(26.2%)0.4600
    Clinical staff12(44.4%)12(44.4%)3(11.1%)
    Administrative23(34.3%)31(46.3%)13(19.4%)
    Unknown4(36.4%)3(27.3%)4(36.4%)
    Ownership, N (%)Employed45(34.9%)54(41.9%)30(23.3%)0.4561
    Owner10(28.6%)19(54.3%)6(17.1%)
    Practice size,‡ N (%)Solo7(36.8%)9(47.4%)3(15.8%)0.4128
    2 to 521(29.6%)37(52.1%)13(18.3%)
    6 to 109(30.0%)14(46.7%)7(23.3%)
    11+19(41.3%)14(30.4%)13(28.3%)
    Practice type,§ N (%)Primary care14(33.3%)17(40.5%)11(26.2%)0.6989
    Specialist42(33.9%)57(46.0%)25(20.2%)
    • Data for 166 clinicians and staff who participated in the Garden Practice Transformation Network (GPTN)-Maryland Mini Z survey are shown.

    • ↵* 2-sided Fisher's exact test.

    • ↵† Providers: MD/DO, CRNP, PA; clinical staff: RN, MA.

    • ↵‡ Number of prescribing providers.

    • ↵§ Specialists included allergy and immunology, cardiology, dermatology, gastroenterology, ophthalmology, orthopedics, psychiatry.

    • View popup
    Appendix Table 2.

    Association between Mini Z Burnout Drivers and the Responder's Role

    Mini Z ItemsProvider (n = 61)Staff (n = 105)P Value*
    N%N%
    Overall, I am satisfied with my current job:Strongly disagree1(1.6%)1(1.0%)0.6825F
    Disagree4(6.6%)5(4.8%)
    Neutral10(16.4%)16(15.2%)
    Agree25(41.0%)54(51.4%)
    Strongly agree21(34.4%)29(27.6%)
    My control over my workload is:Poor3(4.9%)2(1.9%)0.1379
    Marginal13(21.3%)12(11.4%)
    Satisfactory14(23.0%)23(21.9%)
    Good22(36.1%)57(54.3%)
    Optimal9(14.8%)11(10.5%)
    Sufficiency of time for documentation is:Poor8(13.1%)3(2.9%)0.0138
    Marginal14(23.0%15(14.3%)
    Satisfactory16(26.2%)26(24.8%)
    Good21(34.4%)48(45.7%)
    Optimal2(3.3%)13(12.4%)
    Which number best describes the atmosphere in your primary work area?†Hectic, chaotic3(4.9%)7(6.7%)0.3741
    12(19.7%27(25.7%)
    Busy, but reasonable33(54.1%)60(57.1%)
    6(9.8%)4(3.8%)
    Calm7(11.5%)7(6.7%)
    My professional values are well aligned with those of my department leaders:Strongly disagree1(1.6%)2(1.9%)0.2274F
    Disagree4(6.6%)5(4.8%)
    Neutral15(24.6%)17(16.2%)
    Agree19(31.2%)51(48.6%)
    Strongly agree22(36.1%)30(28.6%)
    The degree to which my care team works efficiently together is:Poor2(3.3%)3(2.9%)0.5195
    Marginal5(8.2%)9(8.6%)
    Satisfactory8(13.1%)25(23.8%)
    Good28(45.9%)45(42.9%)
    Optimal18(29.5%)23(21.9%)
    The amount of time I spend on the electronic health record (EHR) at home is:Excessive9(14.8%0(0.0%)<0.0001
    Moderately high16(26.2%)4(3.8%)
    Satisfactory10(16.4%)22(21.0%)
    Modest10(16.4%)10(9.5%)
    Minimal/none16(26.2%)69(65.7%)
    My proficiency with EHR use is:Poor1(1.6%)2(1.9%)0.0275F
    Marginal4(6.6%)1(1.0%)
    Satisfactory19(31.2%)17(16.2%)
    Good23(37.7%)56(53.3%)
    Optimal14(23.0%)29(27.6%)
    • Data for 166 clinicians and staff who participated in the Garden Practice Transformation Network (GPTN)-Maryland Mini Z survey are shown.

    • ↵* χ2 test unless indicated otherwise; F: 2-sided Fisher's exact test. P values <0.05 are highlighted in bold.

    • ↵† Reverse-coded item.

    • EHR, electronic health record.

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The Journal of the American Board of Family     Medicine: 33 (3)
The Journal of the American Board of Family Medicine
Vol. 33, Issue 3
May/June 2020
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Joy in Work for Clinicians and Staff: Identifying Remedial Predictors of Burnout from the Mini Z Survey
Niharika Khanna, Russ Montgomery, Elena Klyushnenkova
The Journal of the American Board of Family Medicine May 2020, 33 (3) 357-367; DOI: 10.3122/jabfm.2020.03.190458

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Joy in Work for Clinicians and Staff: Identifying Remedial Predictors of Burnout from the Mini Z Survey
Niharika Khanna, Russ Montgomery, Elena Klyushnenkova
The Journal of the American Board of Family Medicine May 2020, 33 (3) 357-367; DOI: 10.3122/jabfm.2020.03.190458
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