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Research ArticleOriginal Research

A New Quality Improvement Toolkit to Improve Opioid Prescribing in Primary Care

Constance van Eeghen, Amanda G. Kennedy, Mark E. Pasanen and Charles D. MacLean
The Journal of the American Board of Family Medicine January 2020, 33 (1) 17-26; DOI: https://doi.org/10.3122/jabfm.2019.01.190238
Constance van Eeghen
From Department of General Internal Medicine Research, Robert Larner College of Medicine, University of Vermont, Burlington (CvE, AGK, MEP, CDM).
DrPH, MHSA, MBA
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Amanda G. Kennedy
From Department of General Internal Medicine Research, Robert Larner College of Medicine, University of Vermont, Burlington (CvE, AGK, MEP, CDM).
PharmD, BCPS
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Mark E. Pasanen
From Department of General Internal Medicine Research, Robert Larner College of Medicine, University of Vermont, Burlington (CvE, AGK, MEP, CDM).
MD
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Charles D. MacLean
From Department of General Internal Medicine Research, Robert Larner College of Medicine, University of Vermont, Burlington (CvE, AGK, MEP, CDM).
MD
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    Figure 1.

    Evolution of a Quality Improvement (QI) toolkit for opioid prescribing practices.

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    Figure 2.

    Top 12 strategies selected by 27 ambulatory care clinics by trial period. Abbreviations: PDMP, prescription drug monitoring programs; Pt, Patient.

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    Table 1.

    Final Strategy Description List of 28 Strategies Organized by Category, Trial 3 (2018 to 2019)

    Maintain Regulatory Compliance
    1. Consider nonopioid alternatives, where possible
    2. Provide patient education on benefits and risks, initiate treatment agreement, and obtain informed consent*
    3. Conduct ongoing risk assessment, such as the Current Opioid Misuse Measure (COMM), and update plan regularly*
    4. Assess patient function
    5. Assess patient pain
    6. Check Prescription Drug Monitoring Program*
    7. Screen urine at least annually for presence/absence of substances (may screen randomly, depending on risk)*
    8. Use best practices in prescribing: prescribe immediate release opioids, monitor closely any doses of greater than 50 or 90 MME/day, or concurrent dosing of benzodiazepines, and provide naloxone
    9. Track dosage in MMEs, not only quantity prescribed
    10. Short interval follow up after initiating new opioid treatment to review effect
    11. Ongoing visits at least every 3 months*
    Improve Workflow/Streamline Care
    12. Prescribe in multiples of 7 days in duration of dosage (eg, for 28 day, 56 days, … up to 84 days) to support consistent provider/patient relationships*
    13. Prewrite prescriptions for up to 84 days when management is stable*
    14. Use a flowsheet to document repeating strategies for opioid management*
    15. Roster: Include patient in registry for population management reports*
    Provide Peer-to-Peer Support
    16. Use a team-based care approach to opioid treatment*
    17. Use strategies from the toolkit consistently, so that all patients receive care consistently across the clinic*
    18. Convene clinic members in a “Pain Management Council” regularly to review and discuss complex patient needs*
    19. Share skills that are widely useful; eg, how to have “trigger” conversations
    20. Build community support with other partners/agencies
    Monitor and Respond to Patients who may be at Risk
    21. Conduct an initial Risk Assessment*
    22. Assess side effects (bowel habit, nausea, vomiting…)
    23. Recognize special issues presented by patients for therapeutic conversations
    24. Prescribe bubble packs if risk level increasing, depending on availability†
    25. Conduct pill counts or random pill counts*
    26. Create a tapering schedule with visits based on individual need
    27. Identify resources that may be helpful and update periodically
    28. Build a patient resource list or offer a library with books, CDs, etc.
    • MME, morphine milligram equivalents.

    • ↵* Appeared in 1st edition of the toolkit.

    • ↵† Appeared in 2nd edition of the toolkit.

    • View popup
    Table 2.

    Descriptions of Participating Clinics in Three Trials (2012 to 2019)

    Intervention and Clinic CharacteristicsTrial 1, 2012 to 2013 (n = 10 clinics)Trial 2, 2014 to 2017 (n = 7)Trial 3, 2018 to 2019 (n = 10)
    Intervention ApproachNo Toolkit Expert Facilitation1st and 2nd Editions For Facilitators3rd Edition For PC Clinics
    Specialty
    PC, family medicine631
    PC, internal medicine110
    PC, combined specialties209
    Surgical specialist110
    Medical specialist010
    Dental care/oral surgery010
    Number of providers in clinics (range)48 (2–11)61 (5–15)42 (2–11)
    Ownership
    Health system553
    Independent group or solo311
    FQHC216
    Primary Driver To Participate
    Champion in clinic came forward656
    Corporate decision to improve opioid prescribing323
    Medical practice board investigation101
    • n, number of clinics in trial; PC, primary care; FQHC, Federally Qualified Health Center.

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    Table 3.

    Team Process Measures across Three Trials (2012 to 2019)

    Team Process MeasuresTrial 1 (n = 10 clinics)Trial 2 (n = 7)Trial 3 (n = 10)
    Average # meetings (min, max)6.0 (3, 10)7.3 (2, 11)*n/a†
    Average # team hours (min, max)9.1 (2, 12)8.7 (2, 13)*n/a†
    Average # months from start to finish (min, max)3.0 (1, 7)7.7 (4, 15)n/a†
    Average # strategies selected (min, max)8.9 (3, 13)8.6 (1, 13)3.7 (3, 10)
    # Strategies presented to each clinic to choose from151628
    # Strategies related to regulatory compliance (%)32 (36)21 (35)4 (11)
    # Strategies related to streamlining workflow (%)28 (31)19 (32)2 (5)
    # Strategies related to providing peer support (%)20 (22)12 (20)30 (81)
    # Strategies related to responding to patients at risk (%)9 (10)8 (13)1 (3)
    • ↵* n = 6; one clinic did not report the number of team meetings held or hours of meetings held.

    • ↵† n/a, not available (these teams are currently still in process).

    • View popup
    Table 4.

    Pre- and Postproject Change in Provider and Staff Assessment of Opioid Prescribing for Trial 1 (2012 to 2013)

    Team Outcome Measures*Pre project (%)Post project (%)P value
    Providers satisfied with opioid management4296<.01
    Staff satisfied with opioid management5481.01
    Clinic has clear policies on opioid prescription5880<.01
    Clinic has a roster of opioid patients7188.02
    Providers increased use of agreements3858.03
    Providers more confident in using agreements6285.02
    Providers more confident in drug testing5469.04
    Providers more confident in prescription database6988.01
    Providers more confident in prescribing Opioids4677.01
    • ↵* Based on responses of “4-Agree” or “5-Strongly Agree” on a 5-point Likert scale.

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The Journal of the American Board of Family     Medicine: 33 (1)
The Journal of the American Board of Family Medicine
Vol. 33, Issue 1
January-February 2020
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A New Quality Improvement Toolkit to Improve Opioid Prescribing in Primary Care
Constance van Eeghen, Amanda G. Kennedy, Mark E. Pasanen, Charles D. MacLean
The Journal of the American Board of Family Medicine Jan 2020, 33 (1) 17-26; DOI: 10.3122/jabfm.2019.01.190238

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A New Quality Improvement Toolkit to Improve Opioid Prescribing in Primary Care
Constance van Eeghen, Amanda G. Kennedy, Mark E. Pasanen, Charles D. MacLean
The Journal of the American Board of Family Medicine Jan 2020, 33 (1) 17-26; DOI: 10.3122/jabfm.2019.01.190238
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Keywords

  • Addictive Behavior
  • Chronic Pain
  • Drug Overdose
  • Leadership
  • Opioid-Related Disorders
  • Opioids
  • Organizational Innovation
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  • Primary Health Care
  • Process Measures
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