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Research ArticleResearch Letter

The Effects of Telephone Visits and Rurality on Veterans Perceptions of Access to Primary Care

Michelle Lampman, Susan Stockdale, Peter J. Kaboli, Erin Jaske, G. Blake Wood, Walter L. Clinton and Greg Stewart
The Journal of the American Board of Family Medicine September 2019, 32 (5) 749-751; DOI: https://doi.org/10.3122/jabfm.2019.05.190047
Michelle Lampman
From VISN 23 Patient Aligned Care Team Demonstration Lab, Iowa City VA Healthcare System, Iowa City, IA (ML, GS); Department of Health Sciences Research, Mayo Clinic, Rochester, MN (ML); Health Services Research and Development Center for the Study of Healthcare Innovation, Implementation, and Policy, VA Greater Los Angeles Healthcare System Sepulveda, CA (SS); Department of Psychiatry and Biobehavioral Sciences, University of California, Los Angeles, CA (SS); Center for Access Delivery Research & Evaluation (CADRE), Iowa City VA Healthcare System, Iowa City, IA (PJK, GS); Department of Internal Medicine, The University of Iowa Carver College of Medicine, Iowa City, IA (PJK); VA Puget Sound Healthcare System, Seattle, WA (EJ, GBW, WLC); Kaiser Permanente Washington Health Research Institute, Seattle, WA (WLC); University of Iowa-Tippie College of Business, Iowa City, IA (GS).
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Susan Stockdale
From VISN 23 Patient Aligned Care Team Demonstration Lab, Iowa City VA Healthcare System, Iowa City, IA (ML, GS); Department of Health Sciences Research, Mayo Clinic, Rochester, MN (ML); Health Services Research and Development Center for the Study of Healthcare Innovation, Implementation, and Policy, VA Greater Los Angeles Healthcare System Sepulveda, CA (SS); Department of Psychiatry and Biobehavioral Sciences, University of California, Los Angeles, CA (SS); Center for Access Delivery Research & Evaluation (CADRE), Iowa City VA Healthcare System, Iowa City, IA (PJK, GS); Department of Internal Medicine, The University of Iowa Carver College of Medicine, Iowa City, IA (PJK); VA Puget Sound Healthcare System, Seattle, WA (EJ, GBW, WLC); Kaiser Permanente Washington Health Research Institute, Seattle, WA (WLC); University of Iowa-Tippie College of Business, Iowa City, IA (GS).
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Peter J. Kaboli
From VISN 23 Patient Aligned Care Team Demonstration Lab, Iowa City VA Healthcare System, Iowa City, IA (ML, GS); Department of Health Sciences Research, Mayo Clinic, Rochester, MN (ML); Health Services Research and Development Center for the Study of Healthcare Innovation, Implementation, and Policy, VA Greater Los Angeles Healthcare System Sepulveda, CA (SS); Department of Psychiatry and Biobehavioral Sciences, University of California, Los Angeles, CA (SS); Center for Access Delivery Research & Evaluation (CADRE), Iowa City VA Healthcare System, Iowa City, IA (PJK, GS); Department of Internal Medicine, The University of Iowa Carver College of Medicine, Iowa City, IA (PJK); VA Puget Sound Healthcare System, Seattle, WA (EJ, GBW, WLC); Kaiser Permanente Washington Health Research Institute, Seattle, WA (WLC); University of Iowa-Tippie College of Business, Iowa City, IA (GS).
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Erin Jaske
From VISN 23 Patient Aligned Care Team Demonstration Lab, Iowa City VA Healthcare System, Iowa City, IA (ML, GS); Department of Health Sciences Research, Mayo Clinic, Rochester, MN (ML); Health Services Research and Development Center for the Study of Healthcare Innovation, Implementation, and Policy, VA Greater Los Angeles Healthcare System Sepulveda, CA (SS); Department of Psychiatry and Biobehavioral Sciences, University of California, Los Angeles, CA (SS); Center for Access Delivery Research & Evaluation (CADRE), Iowa City VA Healthcare System, Iowa City, IA (PJK, GS); Department of Internal Medicine, The University of Iowa Carver College of Medicine, Iowa City, IA (PJK); VA Puget Sound Healthcare System, Seattle, WA (EJ, GBW, WLC); Kaiser Permanente Washington Health Research Institute, Seattle, WA (WLC); University of Iowa-Tippie College of Business, Iowa City, IA (GS).
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G. Blake Wood
From VISN 23 Patient Aligned Care Team Demonstration Lab, Iowa City VA Healthcare System, Iowa City, IA (ML, GS); Department of Health Sciences Research, Mayo Clinic, Rochester, MN (ML); Health Services Research and Development Center for the Study of Healthcare Innovation, Implementation, and Policy, VA Greater Los Angeles Healthcare System Sepulveda, CA (SS); Department of Psychiatry and Biobehavioral Sciences, University of California, Los Angeles, CA (SS); Center for Access Delivery Research & Evaluation (CADRE), Iowa City VA Healthcare System, Iowa City, IA (PJK, GS); Department of Internal Medicine, The University of Iowa Carver College of Medicine, Iowa City, IA (PJK); VA Puget Sound Healthcare System, Seattle, WA (EJ, GBW, WLC); Kaiser Permanente Washington Health Research Institute, Seattle, WA (WLC); University of Iowa-Tippie College of Business, Iowa City, IA (GS).
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Walter L. Clinton
From VISN 23 Patient Aligned Care Team Demonstration Lab, Iowa City VA Healthcare System, Iowa City, IA (ML, GS); Department of Health Sciences Research, Mayo Clinic, Rochester, MN (ML); Health Services Research and Development Center for the Study of Healthcare Innovation, Implementation, and Policy, VA Greater Los Angeles Healthcare System Sepulveda, CA (SS); Department of Psychiatry and Biobehavioral Sciences, University of California, Los Angeles, CA (SS); Center for Access Delivery Research & Evaluation (CADRE), Iowa City VA Healthcare System, Iowa City, IA (PJK, GS); Department of Internal Medicine, The University of Iowa Carver College of Medicine, Iowa City, IA (PJK); VA Puget Sound Healthcare System, Seattle, WA (EJ, GBW, WLC); Kaiser Permanente Washington Health Research Institute, Seattle, WA (WLC); University of Iowa-Tippie College of Business, Iowa City, IA (GS).
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Greg Stewart
From VISN 23 Patient Aligned Care Team Demonstration Lab, Iowa City VA Healthcare System, Iowa City, IA (ML, GS); Department of Health Sciences Research, Mayo Clinic, Rochester, MN (ML); Health Services Research and Development Center for the Study of Healthcare Innovation, Implementation, and Policy, VA Greater Los Angeles Healthcare System Sepulveda, CA (SS); Department of Psychiatry and Biobehavioral Sciences, University of California, Los Angeles, CA (SS); Center for Access Delivery Research & Evaluation (CADRE), Iowa City VA Healthcare System, Iowa City, IA (PJK, GS); Department of Internal Medicine, The University of Iowa Carver College of Medicine, Iowa City, IA (PJK); VA Puget Sound Healthcare System, Seattle, WA (EJ, GBW, WLC); Kaiser Permanente Washington Health Research Institute, Seattle, WA (WLC); University of Iowa-Tippie College of Business, Iowa City, IA (GS).
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References

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    1. Douthit N,
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    . Comparing patient-centered medical home implementation in urban and rural VHA clinics: Results from the Patient Aligned Care Team Initiative. J Ambul Care Manage 2018;41:47–57.
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The Journal of the American Board of Family     Medicine: 32 (5)
The Journal of the American Board of Family Medicine
Vol. 32, Issue 5
September-October 2019
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The Effects of Telephone Visits and Rurality on Veterans Perceptions of Access to Primary Care
Michelle Lampman, Susan Stockdale, Peter J. Kaboli, Erin Jaske, G. Blake Wood, Walter L. Clinton, Greg Stewart
The Journal of the American Board of Family Medicine Sep 2019, 32 (5) 749-751; DOI: 10.3122/jabfm.2019.05.190047

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The Effects of Telephone Visits and Rurality on Veterans Perceptions of Access to Primary Care
Michelle Lampman, Susan Stockdale, Peter J. Kaboli, Erin Jaske, G. Blake Wood, Walter L. Clinton, Greg Stewart
The Journal of the American Board of Family Medicine Sep 2019, 32 (5) 749-751; DOI: 10.3122/jabfm.2019.05.190047
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