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Research ArticleOriginal Research

Primary Care Physician Involvement in Shared Decision Making for Critically Ill Patients and Family Satisfaction with Care

Kevin B. Huang, Urs Weber, Jennifer Johnson, Nathanial Anderson, Andrea K. Knies, Belinda Nhundu, Cynthia Bautista, Kelly Poskus, Kevin N. Sheth and David Y. Hwang
The Journal of the American Board of Family Medicine January 2018, 31 (1) 64-72; DOI: https://doi.org/10.3122/jabfm.2018.01.170211
Kevin B. Huang
From Yale College, New Haven, CT (KBH); Yale School of Medicine, New Haven (UW, NA, BN); Yale–New Haven Hospital, New Haven (JJ, KP); Yale School of Nursing, New Haven (AKK); Fairfield University School of Nursing, Fairfield (CB); Division of Neurocritical Care and Emergency Neurology, Department of Neurology, Yale School of Medicine, New Haven (KNS, DYH); Center for Neuroepidemiology and Clinical Neurological Research, Yale School of Medicine, New Haven (KNS, DYH).
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Urs Weber
From Yale College, New Haven, CT (KBH); Yale School of Medicine, New Haven (UW, NA, BN); Yale–New Haven Hospital, New Haven (JJ, KP); Yale School of Nursing, New Haven (AKK); Fairfield University School of Nursing, Fairfield (CB); Division of Neurocritical Care and Emergency Neurology, Department of Neurology, Yale School of Medicine, New Haven (KNS, DYH); Center for Neuroepidemiology and Clinical Neurological Research, Yale School of Medicine, New Haven (KNS, DYH).
BA
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Jennifer Johnson
From Yale College, New Haven, CT (KBH); Yale School of Medicine, New Haven (UW, NA, BN); Yale–New Haven Hospital, New Haven (JJ, KP); Yale School of Nursing, New Haven (AKK); Fairfield University School of Nursing, Fairfield (CB); Division of Neurocritical Care and Emergency Neurology, Department of Neurology, Yale School of Medicine, New Haven (KNS, DYH); Center for Neuroepidemiology and Clinical Neurological Research, Yale School of Medicine, New Haven (KNS, DYH).
APRN
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Nathanial Anderson
From Yale College, New Haven, CT (KBH); Yale School of Medicine, New Haven (UW, NA, BN); Yale–New Haven Hospital, New Haven (JJ, KP); Yale School of Nursing, New Haven (AKK); Fairfield University School of Nursing, Fairfield (CB); Division of Neurocritical Care and Emergency Neurology, Department of Neurology, Yale School of Medicine, New Haven (KNS, DYH); Center for Neuroepidemiology and Clinical Neurological Research, Yale School of Medicine, New Haven (KNS, DYH).
PA-C
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Andrea K. Knies
From Yale College, New Haven, CT (KBH); Yale School of Medicine, New Haven (UW, NA, BN); Yale–New Haven Hospital, New Haven (JJ, KP); Yale School of Nursing, New Haven (AKK); Fairfield University School of Nursing, Fairfield (CB); Division of Neurocritical Care and Emergency Neurology, Department of Neurology, Yale School of Medicine, New Haven (KNS, DYH); Center for Neuroepidemiology and Clinical Neurological Research, Yale School of Medicine, New Haven (KNS, DYH).
Dr rer. Medic.
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Belinda Nhundu
From Yale College, New Haven, CT (KBH); Yale School of Medicine, New Haven (UW, NA, BN); Yale–New Haven Hospital, New Haven (JJ, KP); Yale School of Nursing, New Haven (AKK); Fairfield University School of Nursing, Fairfield (CB); Division of Neurocritical Care and Emergency Neurology, Department of Neurology, Yale School of Medicine, New Haven (KNS, DYH); Center for Neuroepidemiology and Clinical Neurological Research, Yale School of Medicine, New Haven (KNS, DYH).
BA
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Cynthia Bautista
From Yale College, New Haven, CT (KBH); Yale School of Medicine, New Haven (UW, NA, BN); Yale–New Haven Hospital, New Haven (JJ, KP); Yale School of Nursing, New Haven (AKK); Fairfield University School of Nursing, Fairfield (CB); Division of Neurocritical Care and Emergency Neurology, Department of Neurology, Yale School of Medicine, New Haven (KNS, DYH); Center for Neuroepidemiology and Clinical Neurological Research, Yale School of Medicine, New Haven (KNS, DYH).
RN
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Kelly Poskus
From Yale College, New Haven, CT (KBH); Yale School of Medicine, New Haven (UW, NA, BN); Yale–New Haven Hospital, New Haven (JJ, KP); Yale School of Nursing, New Haven (AKK); Fairfield University School of Nursing, Fairfield (CB); Division of Neurocritical Care and Emergency Neurology, Department of Neurology, Yale School of Medicine, New Haven (KNS, DYH); Center for Neuroepidemiology and Clinical Neurological Research, Yale School of Medicine, New Haven (KNS, DYH).
RN
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Kevin N. Sheth
From Yale College, New Haven, CT (KBH); Yale School of Medicine, New Haven (UW, NA, BN); Yale–New Haven Hospital, New Haven (JJ, KP); Yale School of Nursing, New Haven (AKK); Fairfield University School of Nursing, Fairfield (CB); Division of Neurocritical Care and Emergency Neurology, Department of Neurology, Yale School of Medicine, New Haven (KNS, DYH); Center for Neuroepidemiology and Clinical Neurological Research, Yale School of Medicine, New Haven (KNS, DYH).
FAAN, FAHA, FANA, FCCM, FNCS
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David Y. Hwang
From Yale College, New Haven, CT (KBH); Yale School of Medicine, New Haven (UW, NA, BN); Yale–New Haven Hospital, New Haven (JJ, KP); Yale School of Nursing, New Haven (AKK); Fairfield University School of Nursing, Fairfield (CB); Division of Neurocritical Care and Emergency Neurology, Department of Neurology, Yale School of Medicine, New Haven (KNS, DYH); Center for Neuroepidemiology and Clinical Neurological Research, Yale School of Medicine, New Haven (KNS, DYH).
MD
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Article Figures & Data

Tables

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    Table 1.

    Characteristics of Patients Whose Families Were Surveyed

    CharacteristicFamily Reporting PCP Involvement in Decision MakingFamily Reporting no PCP Involvement in Decision MakingP
    n54209
    Mean age (SD) (years)59.7 (17.2)63.5 (17.2).16
    No. of females [n, (%)]27 (50.0)105 (50.2).98
    Race/ethnicity [n, (%)].16
        Caucasian39 (72.2)177 (84.7)
        Latino7 (13.0)17 (8.1)
        African American7 (13.0)12 (5.7)
        Asian0 (0.0)2 (1.0)
        Other1 (1.8)1 (0.5)
    Mean length of stay [days, (SD)]9.8 (8.5)9.8 (8.7).99
    Diagnosis [n, (%)].1
        Subarachnoid hemorrhage8 (14.8)55 (26.3)
        Stroke10 (18.5)35 (16.7)
        Seizure4 (7.4)15 (7.2)
        Intraparenchymal hemorrhage10 (18.5)47 (22.5)
        Subdural/epidural hemorrhage7 (13.0)11 (5.3)
        Brain tumor7 (13.0)19 (9.1)
        Other8 (14.8)27 (12.9)
    Mean Apache II Score [n, (%)]14.2 (4.9)15.5 (6.0).29
    Made comfort measures only [n, (%)]10 (18.5)34 (16.3).69
    • PCP, primary care physician; SD, standard deviation.

    • View popup
    Table 2.

    Characteristics of Survey Respondents (Families)

    CharacteristicFamily Reporting PCP Involvement in Decision MakingFamily Reporting no PCP Involvement in Decision MakingP
    n54209
    Mean age (SD) (years)54.8 (15.9)52.4 (13.9).31
    Number of females [n, (%)]31 (57.4)138 (66.0).24
    Race [n, (%)].24
        Caucasian40 (78.4)175 (87.1)
        African American6 (11.8)10 (5.0)
        Asian0 (0.0)2 (1.0)
    Ethnicity [n, (%)].95
        Non-Hispanic44 (86.3)162 (86.6)
        Hispanic7 (13.7)25 (13.4)
    Healthcare proxy [n, (%)]36 (69.2)144 (70.6).85
    Relationship to patient [n, (%)].37
        Child13 (23.6)72 (34.6)
        Spouse23 (41.8)84 (40.4)
        Parent11 (20.0)31 (14.9)
        Sibling3 (5.5)9 (4.3)
        Partner0 (0.0)7 (3.4)
    English as first language [n, (%)]48 (88.9)188 (90.8).67
    Highest level of education attained [n, (%)].72
        High school15 (28.3)50 (24.3)
        College18 (34.0)88 (42.7)
        Graduate degree17 (32.1)57 (27.7)
    Home location [n, (%)].07
        In town11 (20.4)23 (11.0)
        Out of town43 (79.6)186 (89.0)
    Prior ICU experience [n, (%)]31 (58.5)118 (56.7).82
    Living with patient prior to admission [n, (%)]33 (62.3)113 (54.1).28
    Frequency of seeing patient prior to admission [n, (%)].13
        More than weekly17 (73.9)51 (48.6)
        Weekly2 (8.7)31 (29.5)
        Monthly3 (13.1)18 (17.1)
        Yearly1 (4.3)5 (4.8)
    Number of regular visitors to patient [n, (%)].21
        15 (9.3)10 (4.8)
        2 to 312 (22.2)72 (34.8)
        4 to 622 (40.7)82 (39.6)
        Greater than 615 (27.8)43 (20.8)
    Hours spent by respondent per visit [n, (%)].16
        <10 (0.0)0 (0.0)
        13 (5.7)3 (1.5)
        23 (5.7)12 (5.9)
        32 (3.7)21 (10.2)
        >345 (84.9)169 (82.4)
    Number of formal family meetings [n, (%)].97
        012 (22.6)46 (22.8)
        16 (11.3)28 (13.9)
        27 (13.2)26 (12.8)
        39 (17.0)28 (13.9)
        >319 (35.9)74 (36.6)
    • Responses of “Other” and blank responses are not shown in this table.

    • ICU, intensive care unit; PCP, primary care physician; SD, standard deviation.

    • View popup
    Table 3.

    FS-ICU 24 Scores of Survey Respondents

    Families Reporting PCP Involvement in Decision MakingFamilies Reporting no PCP Involvement in Decision MakingP
    MeanSDMedianIQRMeanSDMedianIQR
    Decision making81.0615.187.517.580.0712.7683.3317.5.16
    subsection score
    General ICU care90.2212.6894.6411.8188.3814.1592.8614.29.28
    subsection score
    Global score86.411.7691.4912.7784.9112.1788.112.75.16
    • The FS-ICU 24 has two sections, one regarding satisfaction with decision making, and the other regarding satisfaction with general ICU care.

    • Both subsections produce a composite subsection score graded from zero to 100, with the complete survey also producing a composite global score representing overall satisfaction. The P-values compare the mean scores for each subsection, as well as the composite score.

    • FS-ICU 24, Family Satisfaction in the ICU 24-item survey; ICU, intensive care unit; IQR, interquartile range; PCP, primary care physician; SD, standard deviation.

    • View popup
    Table 4.

    FS-ICU 24 Scores of Survey Respondents Stratified by Patient CMO Status

    CMO Families Reporting PCP Involvement in Decision MakingCMO Families Reporting no PCP Involvement in Decision MakingPNon-CMO Families Reporting PCP Involvement in Decision MakingNon-CMO Families Reporting no PCP Involvement in Decision MakingP
    MeanSDMedianIQRMeanSDMedianIQRMeanSDMedianIQRMeanSDMedianIQR
    Decision making84.197.2484.178.7577.2616.7782.518.13.2286.8115.787.517.580.7111.8483.3315.33
    subsection score
    General ICU care91.688.293.7513.1586.3816.3491.3716.16.2794.5213.1595.410.9589.0213.2393.314.22.36
    subsection score
    Global score88.577.3590.968.1482.5415.9187.814.09.2291.2612.1691.6711.985.551188.5412.01.23
    • The FS-ICU 24 has two sections, one regarding satisfaction with decision making and the other regarding satisfaction with general ICU care.

    • Both subsections produce a composite subsection score graded from zero to 100, with the complete survey also producing a composite global score representing overall satisfaction. The P-values compare the mean scores for each subsection, as well as the composite score.

    • CMO, comfort measures only; FS-ICU 24, Family Satisfaction in the ICU 24-item survey; IQR, interquartile range; PCP, primary care physician; SD, standard deviation.

    • View popup
    Table 5.

    Responses to Individual FS-ICU 24 Survey Items Regarding Aspects of Decision Making

    Survey itemNumber of Responses (n)Proportion Reporting Complete Satisfaction (%)P
    PCP InvolvementNo PCP InvolvementPCP InvolvementNo PCP Involvement
    Frequency of communication by doctors5419858.552.0.44
    Ease of getting information5420574.175.1.86
    Understanding of information5419374.176.2.72
    Honesty of information5419866.771.2.51
    Completeness of information5320679.270.4.23
    Consistency of information5420364.863.51.00
    Inclusion in decision making5420775.961.4.06
    Support during decision making5420750.050.71.00
    Control over care5320773.655.6.02
    Time to address questions and concerns5120292.293.6.76
    • The FS-ICU 24 has two sections, one regarding satisfaction with decision making and the other regarding satisfaction with general ICU care. The table shows the breakdown in responses for each question in the decision making subsection.

    • ICU, intensive care unit; FS-ICU 24, Family Satisfaction in the ICU 24-item survey; PCP, primary care physician.

    • View popup
    Appendix.

    Pre- and Post-Intervention FS-ICU 24 Scores of Survey Respondents

    ScoresPre-InterventionPost-Intervention
    Families Reporting PCP Involvement in Decision MakingFamilies Reporting no PCP Involvement in Decision MakingPFamilies Reporting PCP Involvement in Decision MakingFamilies Reporting no PCP Involvement in Decision MakingP
    MeanSDMedianIQRMeanSDMedianIQRMeanSDMedianIQRMeanSDMedianIQR
    Decision making subsection score81.9115.4787.511.0481.410.8283.3312.50.2780.2714.787.520.6378.6314.4482.520.34
    General ICU care subsection score91.8510.896.4312.5689.6113.2594.2313.60.3888.7114.0494.6412.3387.0414.9692.8619.37.49
    Global score87.759.4691.4911.186.1710.1988.5411.340.3285.1513.4390.6316.1583.5413.8886.4614.38.28
    • FS-ICU 24 = Family Satisfaction in the ICU 24-item survey; p-values compare mean FS-ICU 24 scores.

    • The FS-ICU 24 has two sections, one regarding satisfaction with decision making and the other regarding satisfaction with general ICU care. Both subsections produce a composite subsection score graded from zero to 100, with the complete survey also producinig a composite global score representing overall satisfaction. The p-values compare the mean scores for each subsection, as well as the composite score.

    • “Intervention” refers to a new practice protocol instituted halfway through the data collection period whereby the attending intensivist on service and the NICU nurse manager visited all families of patients at the bedside each Tuesday and Thursday afternoon, at a specific time that was advertised to families in advance, as an opportunity to discuss with the NICU leadership their impressions with clinical care.

    • ICU, intensive care unit; IQR, interquartile range; PCP, patient's primary care physician; SD, standard deviation.

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The Journal of the American Board of Family     Medicine: 31 (1)
The Journal of the American Board of Family Medicine
Vol. 31, Issue 1
January-February 2018
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Primary Care Physician Involvement in Shared Decision Making for Critically Ill Patients and Family Satisfaction with Care
Kevin B. Huang, Urs Weber, Jennifer Johnson, Nathanial Anderson, Andrea K. Knies, Belinda Nhundu, Cynthia Bautista, Kelly Poskus, Kevin N. Sheth, David Y. Hwang
The Journal of the American Board of Family Medicine Jan 2018, 31 (1) 64-72; DOI: 10.3122/jabfm.2018.01.170211

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Primary Care Physician Involvement in Shared Decision Making for Critically Ill Patients and Family Satisfaction with Care
Kevin B. Huang, Urs Weber, Jennifer Johnson, Nathanial Anderson, Andrea K. Knies, Belinda Nhundu, Cynthia Bautista, Kelly Poskus, Kevin N. Sheth, David Y. Hwang
The Journal of the American Board of Family Medicine Jan 2018, 31 (1) 64-72; DOI: 10.3122/jabfm.2018.01.170211
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Keywords

  • Critical Illness
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  • Medical Decision Making
  • Personal Satisfaction
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