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Research ArticleOriginal Research

What Makes for Successful Registry Implementation: A Qualitative Comparative Analysis

Jodi Summers Holtrop, Tristen L. Hall, Claude Rubinson, L. Miriam Dickinson and Russell E. Glasgow
The Journal of the American Board of Family Medicine September 2017, 30 (5) 657-665; DOI: https://doi.org/10.3122/jabfm.2017.05.170096
Jodi Summers Holtrop
From the Department of Family Medicine, University of Colorado School of Medicine, Aurora, CO (JSH, TLH, LMD, REG); Department of Social Sciences, University of Houston–Downtown, Houston, TX (CR).
PhD, MCHES
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Tristen L. Hall
From the Department of Family Medicine, University of Colorado School of Medicine, Aurora, CO (JSH, TLH, LMD, REG); Department of Social Sciences, University of Houston–Downtown, Houston, TX (CR).
MPH
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Claude Rubinson
From the Department of Family Medicine, University of Colorado School of Medicine, Aurora, CO (JSH, TLH, LMD, REG); Department of Social Sciences, University of Houston–Downtown, Houston, TX (CR).
PhD
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L. Miriam Dickinson
From the Department of Family Medicine, University of Colorado School of Medicine, Aurora, CO (JSH, TLH, LMD, REG); Department of Social Sciences, University of Houston–Downtown, Houston, TX (CR).
PhD
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Russell E. Glasgow
From the Department of Family Medicine, University of Colorado School of Medicine, Aurora, CO (JSH, TLH, LMD, REG); Department of Social Sciences, University of Houston–Downtown, Houston, TX (CR).
PhD
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Article Figures & Data

Tables

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    Table 1.

    Factors (Conditions), Condition Descriptors, and Qualitative Comparative Analysis Scoring (Calibration) Used to Identify Key Ingredients in Successful Registry Implementation

    ConditionDescription of ConditionCalibration
    Health systemThe degree to which the practice was part of a large, multi-practice, hospital-owned health system1 = practice is owned by health system, complete control
    0 = practice is owned by the physicians or others in the practice
    Key personThe degree to which there was a key person who “made things happen” for the registry implementation1 = very clear evidence of a key person; there, willing, and capable to do what was needed
    0 = no evidence of a key person or key persons; no one willing to step in and make things happen
    QI mindsetThe degree to which the practice displayed a mindset of interest in continually improving quality, looking for opportunity to change and get better1 = Past and ongoing QI mindset evident in multiple practice members; institutionalized or embedded in practice culture
    0 = No evidence of QI mindset, often evidence of contrary attitude (resisting change)
    EHR capabilityThe extent to which the EHR had the capability to be changed to accommodate development of a registry; includes the extent to which the practice members or others in the system had the skills and knowledge to make these changes1 = EHR with registry features already included or completely able to make any changes needed; including consideration of the system capability and the organization allowing these changes
    0 = EHR not modifiable; cannot manipulate at all to meet reporting needs
    ResourcesThe tangible items such as funding (to support people or EHR modifications), space, and time to complete necessary actions to get the registry to work1 = sufficient resources to “get the job done,” for example, training or dedicated time provided for on the ground key person to implement or maintain registry
    0 = lacking in resources such that a barrier or barriers were created, for example, no training provided when needed, or no time dedicated in already full workload for added tasks
    LeadershipUsually at the health system level, but also at the practice level (if independent practice) to initiate and support changes for registry implementation1 = significant organizational leadership role in driving and supporting the change
    0 = no organizational leadership role in driving or supporting the change
    IncentivesAnticipation of or actual availability of incentives for transformation, such as reimbursement changes or accreditation, as a motivator for PCMH transformation.1 = actual or potential for significant financial incentives as a driver of transformation
    0 = no incentives (in place or anticipated) as driver of transformation
    OUTCOME: registry implementation “success”Extent to which the practice was able to implement a fully functioning registry within their EHR within the time frame of the QI project1 = Completed full registry and had ability to report data as needed
    0 = Completely unable to implement registry or report needed data
    • View popup
    Table 2.

    Characteristics of Practices and Participants of In-Depth Interviews

    Interview (No.)Interview (%)
    Practice specialty
        Family medicine1077
        Internal medicine18
    College health/215
        Gynecology
    Practice ownership
        Part of group (network, hospital system, independent practice association)969
        Not part of group431
    Number interviewed at the practice
        1 practice representative969
        2–4 practice representatives331
    Range (min-max)Mean, median
    Practice size
        Number of physicians (MD or DO)1 to 103.7, 4.0
    • View popup
    Table 3.

    Calibrated Data Table for the Qualitative Comparative Analysis

    Practice Numbers (or Observation)Health SystemKey PersonQI MindsetEHR CapabilityResourcesLeadershipIncentivesOutcome: Registry Success
    P10.61.000.900.900.750.650.351.00
    P20.80.700.750.300.900.900.800.65
    P310.600.350.650.800.650.280.70
    P410.100.850.900.750.900.300.90
    P510.850.850.900.700.750.700.90
    P610.850.800.900.800.800.400.90
    P710.250.800.850.650.700.650.80
    P80.60.850.900.900.850.850.200.95
    P90.80.951.000.701.000.950.900.80
    P1001.000.850.750.800.800.800.85
    P110.80.700.850.100.000.900.800.20
    P1200.950.850.750.750.750.750.70
    P1300.800.900.700.750.800.000.75
    • Data are originally qualitative in nature and through a group consensus process, researchers assign a score from 0 to 1.0 to calibrate the results for each cell to indicate the extent to which this condition is present for each practice with 1 = condition fully present and 0 = condition fully not present. This table summarizes the calibrated scores for all the conditions and outcome for each practice.

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    Table 4.

    Sufficiency Consistency and Coverage, including the Condition of QI Mindset

    Configurations Leading to Successful Registry ImplementationConsistencyRaw CoverageUnique CoverageObservations with Strong Membership in this Configuration
    HEALTHSYSTEM*KEYPERSON* RESOURCE*LEADERSHIP0.990.500.02P:1,2,3,5,6,8,9
    HEALTHSYSTEM*QIMINDSET* RESOURCES*LEADERSHIP0.980.580.10P:1,2,4,5,6,7,8,9
    KEYPERSON*QIMINDSET* RESOURCES*LEADERSHIP0.970.730.25P:1,2,5,6,8,9,10,12,13
    Solution0.970.86NANA
    • This sufficiency analysis identifies three overlapping combinations of conditions that produced successful registry implementations. These solutions indicate that sufficient resources and strong leadership always accompanied successful registry implementations. Within large health care systems, success resulted when these conditions were combined with either a keyperson or a strong QI mindset. Alternatively, the combination of sufficient resources and strong leadership with both a key person and a strong QI mindset was sufficient for a successful outcome, regardless of the size of the healthcare system. The high consistency and coverage scores reported in the final row indicate that practices exhibiting one of these three combinations of conditions were almost always successful in implementing a healthcare registry and, furthermore, that almost all instances of successful registry implementation exhibited one of these three combinations of conditions.

    • View popup
    Table 5.

    Sufficiency Consistency and Coverage, Excluding the Condition of QI Mindset

    Configurations Leading to Successful Registry ImplementationConsistencyRaw CoverageUnique CoverageObservations with Strong Membership in this Configuration
    KEYPERSON*RESOURCES*LEADERSHIP+0.970.760.25P1; P2; P3; P5; P6; P8; P9; P10; P12; P13
    HEALTHSYSTEM*RESOURCES*LEADERSHIP0.980.610.11P1; P2; P3; P4; P5; P6; P7; P8; P9
    Solution0.960.87NA
    • Recognizing and classifying QI mindset as a necessary condition produces a simpler set of sufficiency results. Here, there are two overlapping pathways to successful registry implementation. The pathways both include sufficient resources and strong leadership in combination with either a large hospital-owned heath care system or a key person. The high consistency and coverage scores for the full model indicate that practices exhibiting either of these combinations of conditions were almost always successful in implementing a healthcare registry and that almost all instances of successful registry implementation exhibited one of these combinations.

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The Journal of the American Board of Family     Medicine: 30 (5)
The Journal of the American Board of Family Medicine
Vol. 30, Issue 5
September-October 2017
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What Makes for Successful Registry Implementation: A Qualitative Comparative Analysis
Jodi Summers Holtrop, Tristen L. Hall, Claude Rubinson, L. Miriam Dickinson, Russell E. Glasgow
The Journal of the American Board of Family Medicine Sep 2017, 30 (5) 657-665; DOI: 10.3122/jabfm.2017.05.170096

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What Makes for Successful Registry Implementation: A Qualitative Comparative Analysis
Jodi Summers Holtrop, Tristen L. Hall, Claude Rubinson, L. Miriam Dickinson, Russell E. Glasgow
The Journal of the American Board of Family Medicine Sep 2017, 30 (5) 657-665; DOI: 10.3122/jabfm.2017.05.170096
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