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Research ArticleFamily Medicine and the Health Care System

Panel Workload Assessment in US Primary Care: Accounting for Non–Face-to-Face Panel Management Activities

Brian Arndt, Wen-Jan Tuan, Jennifer White and Jessica Schumacher
The Journal of the American Board of Family Medicine July 2014, 27 (4) 530-537; DOI: https://doi.org/10.3122/jabfm.2014.04.130236
Brian Arndt
From the Department of Family Medicine (BA, W-JT, JW) and the Department of Population Health Sciences (JS), University of Wisconsin, Madison.
MD
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Wen-Jan Tuan
From the Department of Family Medicine (BA, W-JT, JW) and the Department of Population Health Sciences (JS), University of Wisconsin, Madison.
MS, MPH
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Jennifer White
From the Department of Family Medicine (BA, W-JT, JW) and the Department of Population Health Sciences (JS), University of Wisconsin, Madison.
BA
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Jessica Schumacher
From the Department of Family Medicine (BA, W-JT, JW) and the Department of Population Health Sciences (JS), University of Wisconsin, Madison.
PhD
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  • Article
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Article Figures & Data

Tables

    • View popup
    Table 1. Characteristics of Primary Care Provider (PCP) Survey Respondents (n = 185)
    PCP CharacteristicsSurvey Response
    Primary care specialty (%)
        Family medicine65%
        General internal medicine23%
        Pediatrics12%
    Sex
        Male42%
        Female58%
    Years in practice (%)
        1–425%
        5–912%
        10–1417%
        15–1911%
        ≥2035%
    Mean clinical full time equivalent
        Family medicine0.6
        General internal medicine0.7
        Pediatrics0.8
    Mean panel size (n)
        Family medicine1078
        General internal medicine1219
        Pediatrics1331
    • View popup
    Table 2. Work Relative Value Units (wRVUs) and Mean Primary Care Provider (PCP) Survey-Generated Workload by Type of Encounter
    EncounterSample Size (n)wRVU (If Applicable)PCP Survey-Generated Workload, Mean (SD)
    Face-to-Face
        Hospital care
            Admission1421.92–3.863.20 (0.94)
            Discharge1371.28–1.902.80 (1.04)
            Rounds1320.76–2.002.14 (0.90)
        Obstetric care
            Inpatient (labor management)7514.37*2.86 (1.25)
            Outpatient850.971.03 (0.55)
        Preventive health visit
            New patient, age 40–641852.332.51 (0.82)
            Established patient, age 40–641851.901.82 (0.71)
        Emergency department consult1320.45–3.802.38 (1.12)
        Off-site facility, established patient (skilled nursing facility)1360.76–2.352.21 (0.88)
        Office visit (level 3)
            New patient1841.422.08 (0.69)
            Established patient(Reference)0.971.00
    Non–Face-to-Face
        Telephone call (incoming and outgoing)185N/A0.63 (0.49)
        MyChart messaging/E-visit (incoming and outgoing)184N/A0.59 (0.53)
        Letter generation185N/A0.45 (0.54)
        Orders only184N/A0.41 (0.38)
        Medication refill185N/A0.35 (0.45)
        Allied health/nurse only visit169N/A0.32 (0.40)
    • ↵* Includes the delivery wRVU component of the normal spontaneous vaginal delivery global package wRVU.

    • SD, standard deviation.

    • View popup
    Table 3. Total System-based Work Relative Value Units (wRVUs) and Primary Care Provider (PCP) Site-based Workload by Patient Clinical Risk Group (CRG) Status (N = 105,288)
    CRG Status (in Order of Severity)Total System-Based wRVUsPCP Site-Based Workload
    Face-to-Face EncountersNon–Face-to-Face EncountersTotal Encounters (Face-to-Face and Non–Face-to-Face)
    Healthy21.1 (27.3)6.3 (5.3)6.6 (9.4)12.9 (13.1)
    History of significant acute disease49.1 (58.8)9.2 (7.5)11.4 (15.7)20.6 (21.1)
    Single minor chronic disease44.5 (50.6)11.2 (9.3)15.1 (17.3)26.3 (24.4)
    Minor chronic diseases in multiple organ systems56.4 (73.7)12.3 (9.2)18.2 (17.4)30.5 (25.3)
    Significant chronic disease53.7 (66.7)10.1 (8.5)17.8 (21.4)27.9 (27.7)
    Significant chronic diseases in multiple organ systems102.8 (91.7)20.0 (17.3)36.8 (34.9)56.8 (46.7)
    Dominant chronic disease in ≥3 organ systems301.2 (38.5)30.4 (6.2)103.0 (31.5)133.4 (25.3)
    Dominant/metastatic malignancy93.7 (107.7)11.3 (6.3)20.0 (23.1)31.3 (27.1)
    Catastrophic185.1 (217.2)12.1 (12.5)24.0 (31.9)36.2 (40.3)
    • Data are presented as mean (standard deviation).

    • View popup
    Table 4. Patient Characteristics: Average Survey-Based “Challenge” Score (N = 105,288)
    Patient CharacteristicsSample Size (n)Average Score (SD)
    Chronic pain/fibromyalgia/myofascial pain18379.3 (17.2)
    Alcohol or drug overuse/abuse18575.5 (17.3)
    Somatization disorder17973.9 (20.0)
    Unspecified psychiatric condition/personality disorder18473.2 (20.1)
    Total prescription medication count >1018072.6 (21.1)
    Chronic opioid/stimulant use (ADD/ADHD)18572.2 (20.0)
    Homelessness17469.8 (22.9)
    Bipolar18268.5 (20.8)
    Dementia/cognitive impairment17966.7 (18.5)
    Schizophrenia16565.9 (21.7)
    Eating disorder17265.1 (22.3)
    Uninsured/underinsured/lack of resources18464.4 (22.7)
    Case management support (eg, community-based care manager)17764.0 (23.0)
    Social disruption17863.5 (21.5)
    Autism16463.1 (21.3)
    Interpreter needed18462.4 (23.2)
    Cerebral palsy/global developmental delay/genetic syndrome17661.4 (22.3)
    Congestive heart failure/congenital heart disease18361.3 (18.9)
    Medicare, <65 years old (on disability or has renal failure)17260.9 (20.9)
    Transplant17258.8 (24.5)
    Depression/anxiety18557.8 (21.4)
    Diabetes (type 1 or type 2)18357.0 (20.4)
    Cancer (current or history of cancer excluding nonmelanoma skin cancer)17756.4 (19.9)
    Gender identity/transgendered14653.3 (26.6)
    Chronic kidney disease18352.2 (20.7)
    Asthma/COPD/cystic fibrosis18550.6 (18.5)
    Literacy problems17650.0 (22.2)
    Learning disability17849.1 (21.6)
    >5 No-shows or patient cancellations within 3 years18348.0 (25.9)
    Obesity18547.3 (21.2)
    Hypertension18436.8 (19.4)
    • ADD, attention deficit disorder; ADHD, attention deficit/hyperactivity disorder; COPD, chronic obstructive pulmonary disease; SD, standard deviation.

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The Journal of the American Board of Family     Medicine: 27 (4)
The Journal of the American Board of Family Medicine
Vol. 27, Issue 4
July-August 2014
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Panel Workload Assessment in US Primary Care: Accounting for Non–Face-to-Face Panel Management Activities
Brian Arndt, Wen-Jan Tuan, Jennifer White, Jessica Schumacher
The Journal of the American Board of Family Medicine Jul 2014, 27 (4) 530-537; DOI: 10.3122/jabfm.2014.04.130236

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Panel Workload Assessment in US Primary Care: Accounting for Non–Face-to-Face Panel Management Activities
Brian Arndt, Wen-Jan Tuan, Jennifer White, Jessica Schumacher
The Journal of the American Board of Family Medicine Jul 2014, 27 (4) 530-537; DOI: 10.3122/jabfm.2014.04.130236
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