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Research ArticleOriginal Research

Emotional Impact of Patient Safety Incidents on Family Physicians and Their Office Staff

Maeve O'Beirne, Pam Sterling, Luz Palacios-Derflingher, Stacey Hohman and Karen Zwicker
The Journal of the American Board of Family Medicine March 2012, 25 (2) 177-183; DOI: https://doi.org/10.3122/jabfm.2012.02.110166
Maeve O'Beirne
MD, PhD, CCFP
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Pam Sterling
BSc
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Luz Palacios-Derflingher
PhD
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Stacey Hohman
BScH
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Karen Zwicker
BScH
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Article Figures & Data

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    Figure 1.

    Number of emotional responses selected per reported patient safety incident.

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    Figure 2.

    Reported Emotional Responses.

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    Table 1. Severity and Duration of Harm
    N%
    Severity of harm
        None13355.9
        Mild5824.4
        Moderate218.8
        Severe31.3
        Not sure166.7
        Missing72.9
        Total238100.0
    Duration of harm
        None15464.7
        Temporary5221.8
        Permanent10.4
        Not sure2912.2
        Missing20.8
        Total23899.9*
    • ↵* Does not add up to 100 because of rounding.

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    Table 2. Emotional Response By Provider Type and Duration of Harm
    Emotional ResponseReports Submitted (n)Reported an Emotional Response (n [%])Difference (%)Confidence Interval (%)
    By provider type
        Clinic staff10074 (74.0)−14.4 (Clinic staff − physicians)−25.4% to −3.4%
        Physicians138122 (88.4)
    Duration of harm
        No duration154121 (78.6)12.0 (Some duration − no duration)0.5% to 23.5%
        Some duration5348 (90.6)
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    Table 3. Number of Reports With an Emotional Response and the Resulting Coping Strategy By Provider Type, Female Providers, Physician Gender, Duration and Severity of Harm
    Reports With an Emotional Response (%)Reports With a Coping Strategy (n [%])Difference (%)Confidence Interval
    Provider type
        Clinic staff7454 (73.0)16.4 (Clinic staff − physicians)1.9% to 30.9%
        Physicians12269 (56.6)
    Female providers
        Clinic staff7454 (73.0)27.5 (Clinic staff − physicians)11.2% to 43.6%
        Physicians7735 (45.5)
    Physicians by sex
        Male4534 (75.6)30.1 (Male physicians − female physicians)11.6% to 48.1%
        Female7735 (45.5)
    Duration of harm
        No duration12163 (52.1)22.9 (Some duration − no duration)6.3% to 39.5%
        Some duration4836 (75.0)
    Severity of harm
        No severity10353 (51.5)23.5 (Some severity − no severity)8.7% to 38.4%
        Some severity7657 (75.0)
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The Journal of the American Board of Family     Medicine: 25 (2)
The Journal of the American Board of Family Medicine
Vol. 25, Issue 2
March-April 2012
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Emotional Impact of Patient Safety Incidents on Family Physicians and Their Office Staff
Maeve O'Beirne, Pam Sterling, Luz Palacios-Derflingher, Stacey Hohman, Karen Zwicker
The Journal of the American Board of Family Medicine Mar 2012, 25 (2) 177-183; DOI: 10.3122/jabfm.2012.02.110166

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Emotional Impact of Patient Safety Incidents on Family Physicians and Their Office Staff
Maeve O'Beirne, Pam Sterling, Luz Palacios-Derflingher, Stacey Hohman, Karen Zwicker
The Journal of the American Board of Family Medicine Mar 2012, 25 (2) 177-183; DOI: 10.3122/jabfm.2012.02.110166
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