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Research ArticleOriginal Research

The Effects of Patient-Provider Communication on 3-Month Recovery from Acute Low Back Pain

William S. Shaw, Glenn Pransky, Debra L. Roter, Thomas Winters, Torill H. Tveito and Susan M. Larson
The Journal of the American Board of Family Medicine January 2011, 24 (1) 16-25; DOI: https://doi.org/10.3122/jabfm.2011.01.100054
William S. Shaw
PhD
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Glenn Pransky
MD, MOccH
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Debra L. Roter
DrPH
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Thomas Winters
MD, MPH
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Torill H. Tveito
PhD
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Susan M. Larson
MS
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  • Article
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Article Figures & Data

Tables

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    Table 1.

    Pearson Correlations of Patient and Provider Communication with Pain and Function Outcomes

    Verbal ExchangesPain RatingFunctional Limitation
    First Visit (n = 90)At 1 Month (n = 80)At 3 Months (n = 77)At 1 Month (n = 80)At 3 Months (n = 77)
    Provider
        Biomedical/therapeutic questions0.160.41†0.27*0.31†0.35†
        Lifestyle/psychosocial questions0.030.34†0.160.30†0.30†
        Biomedical/therapeutic information0.170.060.030.080.08
        Lifestyle/psychosocial information0.15−0.08−0.06−0.09−0.02
        Facilitation/engagement0.140.50†0.43†0.40†0.46†
        Rapport building
            Positive0.110.31†0.27*0.32†0.31†
            Negative0.190.200.170.21−0.13
            Emotional0.01−0.05−0.060.150.23*
        Socializing/chit-chat−0.200.00−0.06−0.05−0.03
        Procedural language0.160.34*0.190.150.21
    Patient
        Biomedical/therapeutic questions0.08−0.06−0.01−0.12−0.02
        Lifestyle/psychosocial questions0.180.060.000.10−0.03
        Biomedical/therapeutic information0.020.43†0.29†0.22*0.30†
        Lifestyle/psychosocial information0.000.090.130.130.20
        Facilitation/engagement0.01-0.010.050.050.00
        Rapport building
            Positive0.100.200.190.030.10
            Negative0.100.040.23*0.170.23*
            Emotional−0.27*0.26*0.26*0.210.24*
        Socializing/chit-chat−0.20-0.08−0.11-0.10−0.10
        Procedural language0.060.25*0.25*0.020.24*
    • * P < .05.

    • † P < .01.

    • View popup
    Table 2.

    A Representative Sampling of Psychosocial and Lifestyle Questions Asked by Clinicians during Recorded Visits

    DomainQuestionRIAS Code
    Worries or concernsAny other concerns or anything?Psychosocial, open-ended
    Emotional stateHow do you feel about that?Psychosocial, open-ended
    Why were you upset with yourself?Psychosocial, open-ended
    Workplace barriersWhat's happening with work?Lifestyle, open-ended
    Have you talked to them about this?Lifestyle, closed-ended
    Health habitsDrink a lot of alcohol?Lifestyle, closed-ended
    Exercise regimenDid you do the exercises? Daily?Lifestyle, closed-ended (2)
    Self-careAre these inserts in your shoes?Lifestyle, closed-ended
    Work statusHave you been working or out of work totally?Lifestyle, closed-ended
    Work habitsYou know you don’t have to work long shifts, right?Lifestyle, closed-ended
    Injury factorsShoveling or just the snowplow?Lifestyle, closed-ended
    RecreationWhat kind of sports do you play?Lifestyle, open-ended
    Job modificationDid Mr. M. say you’re not able to work at all?Lifestyle, closed-ended
    If I bumped you to 25 lb, would that change the work you can do?Lifestyle, closed-ended
    Workplace exposuresDo you do a lot of that kneeling and crawling in your work?Lifestyle, closed-ended
    Daily activitiesAre you back in your bed?Lifestyle, closed-ended
    Job descriptionWhat kind of animals do you raise?Lifestyle, closed-ended
    Lifting techniqueAre you lifting them with good body mechanics?Lifestyle, closed-ended
    Daily activitiesHave you been raising your daughter by yourself?Lifestyle, closed-ended
    Have you traveled recently?Lifestyle, closed-ended
    • RAIS, Roter Interaction Analysis System.

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    Table 3.

    Comparison of Initial Patient-Provider Communication to 3-Month Return-to-Work and Case Ratings

    Verbal ExchangesReturn to Work*StatisticClinical Case RatingStatistic
    Returned (n = 54) (mean [SD])Not returned (n = 23) (mean [SD])Remitted (n = 47) (mean [SD])Unresolved (n = 30) (mean [SD])
    Biomedical/therapeutic questions
        Provider32.35 (19.06)51.35 (27.97)t(75) = 2.98†32.23 (19.10)47.10 (27.20)t(75) = 2.82†
        Patient1.93 (3.15)2.35 (2.69)NS2.00 (3.35)2.13 (2.43)NS
    Lifestyle/psychosocial questions
        Provider6.24 (4.08)8.65 (6.41)NS6.30 (4.28)8.00 (5.82)NS
        Patient0.81 (1.12)0.61 (0.78)NS0.75 (0.99)0.77 (1.10)NS
    Biomedical/therapeutic information
        Provider53.11 (40.03)49.17 (27.26)NS52.14 (41.98)51.60 (26.55)NS
        Patient63.56 (29.65)90.04 (45.62)t(75) = 3.03†63.00 (31.01)84.73 (41.87)t(75) = 2.61†
    Lifestyle/psychosocial information
        Provider28.02 (22.67)20.70 (15.00)NS27.66 (23.31)22.97 (16.24)NS
        Patient25.78 (26.09)33.35 (27.30)NS26.15 (26.89)31.00 (26.08)NS
    Facilitation/engagement
        Provider30.02 (14.71)46.91 (21.28)t(75) = 4.01†27.68 (12.03)46.63 (21.01)t(75) = 4.49†
        Patient2.07 (2.74)2.43 (2.48)NS2.13 (2.88)2.27 (2.30)NS
    Positive rapport building
        Provider37.17 (18.41)46.30 (19.49)t(75) = 1.96†36.28 (17.16)45.57 (20.79)t(75) = 2.13†
        Patient35.20 (19.88)37.17 (19.88)NS34.85 (20.33)37.27 (19.10)NS
    Negative rapport building
        Provider0.35 (0.78)0.17 (0.39)NS0.38 (0.82)0.17 (0.38)NS
        Patient0.41 (0.94)1.57 (3.38)t(75) = 2.33†0.34 (0.92)1.40 (3.00)NS
    Emotional rapport building
        Provider18.54 (11.56)20.22 (14.38)NS17.23 (11.00)21.87 (14.05)NS
        Patient9.89 (9.03)13.57 (11.43)NS9.49 (9.23)13.33 (10.55)NS
    Socializing/chit-chat
        Provider1.91 (3.71)1.74 (3.51)NS0.38 (0.82)0.17 (0.38)NS
        Patient1.52 (3.86)0.96 (2.18)NS0.34 (0.92)1.40 (3.00)NS
    Procedural language
        Provider32.85 (16.37)47.78 (28.30)t(75) = 2.91†0.38 (0.82)0.17 (0.38)NS
        Patient0.57 (1.09)2.17 (2.72)t(75) = 3.70†0.34 (0.92)1.40 (3.00)NS
    • * Resumption of normal, full-duty responsibilities.

    • † P < .05

    • NS, not significant.

    • View popup
    Table 4.

    Open-Ended Questions to Elicit Patient Information about Psychosocial and Workplace Factors

    Psychosocial DomainRecommended Open-Ended Interview Questions
    Physical job demandsAre you concerned about resuming any particular job tasks?
    Ease of job modificationDo you think your work might be modified to ease your transition back to work?
    Job stressIs that a stressful type of work?
    Workplace social supportHow do you think your supervisor and co-workers will react?
    Return-to-work expectationsAny other concerns about returning to work?
    Fear of reinjuryWhy do you think you have the pain? Are you worried about more serious injury?
    Job commitment and tenureHave you been doing this type of work for long?
    Fear avoidance beliefsDo you have any fears about your pain?
    What do you fear the most?
    Pain catastrophizingWhat does your pain mean for your body?
    Depressed moodAny history of mood problems?
    High distress/angerHow are you managing with the pain?
    Why do you think you have the pain?
    Low self-efficacyWhat are the best ways that you cope with pain?
    Symptom expectationsHow severe is your pain?
    How long do you think it will last?
    Pain behavior/lifestyleWhat are the biggest problems that your pain will cause for you?
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The Journal of the American Board of Family Medicine: 24 (1)
The Journal of the American Board of Family Medicine
Vol. 24, Issue 1
January-February 2011
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The Effects of Patient-Provider Communication on 3-Month Recovery from Acute Low Back Pain
William S. Shaw, Glenn Pransky, Debra L. Roter, Thomas Winters, Torill H. Tveito, Susan M. Larson
The Journal of the American Board of Family Medicine Jan 2011, 24 (1) 16-25; DOI: 10.3122/jabfm.2011.01.100054

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The Effects of Patient-Provider Communication on 3-Month Recovery from Acute Low Back Pain
William S. Shaw, Glenn Pransky, Debra L. Roter, Thomas Winters, Torill H. Tveito, Susan M. Larson
The Journal of the American Board of Family Medicine Jan 2011, 24 (1) 16-25; DOI: 10.3122/jabfm.2011.01.100054
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