Research ArticleOriginal Article
Enhancing Doctor-Patient Communication Using Email: A Pilot Study
Shou Ling Leong, Dennis Gingrich, Peter R. Lewis, David T. Mauger and John H. George
The Journal of the American Board of Family
Practice May 2005, 18 (3) 180-188; DOI: https://doi.org/10.3122/jabfm.18.3.180
Shou Ling Leong
Dennis Gingrich
Peter R. Lewis
David T. Mauger

References
- ↵Spielberg AR. On call and online: sociohistorical, legal, and ethical implications of e-mail for the patient-physician relationship. JAMA 1998; 280: 1353–9.
- ↵Kassirer JP. Patients, physicians, and the internet. Health Aff (Millwood) 2000; 19: 115–23.
- ↵Liederman EM, Morefield CS. Web messaging: A new tool for patient-physician communication. J Am Med Inform Assoc 2003; 10: 260–70.
- Pal B. Email contact between doctor and patient. BMJ 1999; 318: 1428–30.
- ↵Baker L, Wagner TH, Singer S, Bundorf MK. Use of the internet and e-mail for health care information: result from a national survey. JAMA 2003; 289: 2400–6.
- ↵
- ↵Moyer CA, Stern DT, Dobias KS, Cox DT, Katz SJ. Bridging the electronic divide: patient and provider perspectives on e-mail communication in primary care. Am J Manag Care 2002; 8: 427–33.
- ↵Hobbs J, Wald J, Jagannath YS, et al. Opportunities to enhance patient and physician e-mail contact. Int J Med Inf 2003; 70: 1–9.
- ↵Couchman GR, Forjuoh SN, Rascoe TG. E-mail communications in family practice: what do patients expect? J Fam Pract 2001; 50: 414–18.
- ↵Eysenbach G, Diepgen TL. Responses to unsolicited patient e-mail requests for medical advice on the World Wide Web. JAMA 1998; 280: 1333–5.
- ↵Lewers DT. Guidelines for patient-physician electronic mail [monograph on the Internet]. Chicago: American Medical Association; 2000 [cited 2004 Dec 23]. Available from: http://www.ama-assn.org/meetings/public/annual00/reports/bot/bot2a00.rtf.
- ↵Sands DZ. Guidelines for the use of patient-centered e-mail [monograph on the Internet]. Waltham (MA): Massachusetts Health Data Consortium [cited 2004 Dec 23]. Available at: http://www.mahealthdata.org/data/library/guidefiles/1999_PatientCtrdEmailGdlns-Sands.pdf.
- Bauchner H, Adams W, Burstin H. You’ve got mail: issues in communicating with patients and their families by e-mail. Pediatrics 2002; 109: 954–6.
- Green L. A better way to keep in touch with patients. Med Econ 1996; 73: 153–6.
- Pallen M. Electronic mail. BMJ 1995; 311: 1487–90.
- ↵
- DeVille K, Fitzpatrick J. Ready or not, here it comes: the legal, ethical, and clinical implications of e-mail communications. Semin Pediatr Surg 2002; 9: 24–34.
- Mandl KD, Kohane IS, Brandt AM. Electronic patient-physician communication: problems and promise. Ann Intern Med 1998; 129: 495–500.
- ↵Fridsma DB, Ford P, Altman R. A survey of patient access to electronic mail: attitudes, barriers, and opportunities [monograph on the Internet]. Stanford (CA): Stanford University School of Medicine; 1994 [cited 2004 Dec 23]. Available from: http://smi-web.stanford.edu/pubs/SMI_Reports/SMI-94-0524.pdf
- ↵Ferguson T. A guided tour of self-help cyberspace. [monograph on the Internet]. Rockville (MD): Office of Disease Prevention and Health Promotion, Office of Public Health and Science, Office of the Secretary, US Department of Health and Human Services; 1996 [cited 2004 Dec 23]. Available from: http://odphp.osophs.dhhs.gov/confrnce/partnr96/summary.htm
- ↵
- ↵Borowitz SM, Wyatt JC. The origin, content, and workload of e-mail consultations. JAMA 1998; 280: 1321–4.
- ↵Kane B, Sands DZ. Guidelines for the clinical use of electronic mail with patients. J Am Med Inform Assoc 1998; 5: 1–15.
- Engstrom P. Can you afford not to travel the Internet? Med Econ 1996; 73: 172–4, 176, 180–1 passim.
- ↵Scherger JE. E-mail-enhanced relationships: getting back to basics. Hippocrates (Sausalito) 1999; 13: 7–8.
In this issue
The Journal of the American Board of Family
Practice
Vol. 18, Issue 3
1 May 2005
Enhancing Doctor-Patient Communication Using Email: A Pilot Study
Shou Ling Leong, Dennis Gingrich, Peter R. Lewis, David T. Mauger, John H. George
The Journal of the American Board of Family
Practice May 2005, 18 (3) 180-188; DOI: 10.3122/jabfm.18.3.180
Jump to section
Related Articles
- No related articles found.
Cited By...
- Patients use and experiences with e-consultation and other digital health services with their general practitioner in Norway: results from an online survey
- Prevalence and Factors Associated with Family Physicians Providing E-Visits
- The benefits of encouraging patients to email their doctor: a review of individual practice
- What keeps family physicians busy in Portugal? A multicentre observational study of work other than direct patient contacts
- Triage and remote consultations: moving beyond the rhetoric of access and choice