PT - JOURNAL ARTICLE AU - Shou Ling Leong AU - Dennis Gingrich AU - Peter R. Lewis AU - David T. Mauger AU - John H. George TI - Enhancing Doctor-Patient Communication Using Email: A Pilot Study AID - 10.3122/jabfm.18.3.180 DP - 2005 May 01 TA - The Journal of the American Board of Family Practice PG - 180--188 VI - 18 IP - 3 4099 - http://www.jabfm.org/content/18/3/180.short 4100 - http://www.jabfm.org/content/18/3/180.full SO - J Am Board Fam Med2005 May 01; 18 AB - Background: The doctor-patient relationship has been eroded by many factors. Would e-mail enhance communication and address some of the barriers inherent to our medical practices?Methods: Of our study population, 4 physicians offered e-mail communication to participating patients and 4 did not. Both patients and physicians completed questionnaires regarding satisfaction, perceived quality, convenience, and promptness of the communication.Results: Patient satisfaction significantly increased in the e-mail group compared with the control group in the areas of convenience (P < .0001) and the amount of time spent contacting their physician (P < .0001). Physician satisfaction in the e-mail group increased regarding convenience, amount of time spent on messages, and volume of messages. The response time was longer with e-mail. When asked if patients should be able to e-mail their physicians, most patients in the e-mail group and all but 2 of the physicians in the non–e-mail group responded “yes.”Conclusion: E-mail communication was found to be a more convenient form of communication. Satisfaction by both patients and physicians improved in the e-mail group. The volume of messages and the time spent answering messages for the e-mail group physicians was not increased. E-mail has the potential to improve the doctor-patient relationship as a result of better communication.