Research ArticleOriginal Article
The Effect of Exit-Interview Patient Education on No-Show Rates at a Family Practice Residency Clinic
Clare E. Guse, Leanne Richardson, Mariann Carle and Karin Schmidt
The Journal of the American Board of Family
Practice September 2003, 16 (5) 399-404; DOI: https://doi.org/10.3122/jabfm.16.5.399
Clare E. Guse
MS
Leanne Richardson
MD
Mariann Carle
MD

References
- ↵Andrews R, Morgan JD, Addy DP, McNeish AS. Understanding non-attendance in outpatient paediatric clinics. Arch Dis Child 1990; 65: 192–5.
- ↵Bigby JA, Pappius E, Cook EF, Goldman L. Medical consequences of missed appointments. Arch Intern Med 1984; 144: 1163–6.
- ↵
- ↵Moore CG, Wilson-Witherspoon P, Probst JC. Time and money: effects of no-shows at a family practice residency clinic. Fam Med 2001; 33: 522–7.
- ↵
- ↵Weingarten N, Meyer DL, Schneid JA. Failed appointments in residency practices: who misses them and what providers are most affected? J Am Board Fam Pract 1997; 10: 407–11.
- ↵Alpert JJ. Broken appointments. Pediatrics 1964; 34: 127–32.
- Goldman L, Freidin R, Cook EF, Eigner J, Grich P. A multivariate approach to the prediction of no-show behavior in a primary care center. Arch Intern Med 1982; 142: 563–7.
- ↵Vikander T, Parnicky K, Demers R, Frisof K, Demers P, Chase N. New-patient no-shows in an urban family practice center: analysis and intervention. J Fam Pract 1986; 22: 263–8.
- ↵Smith CM, Yawn BP. Factors associated with appointment keeping in a family practice residency clinic. J Fam Pract 1994; 38: 25–9.
- Majeroni BA, Cowan T, Osborne J, Graham RP. Missed appointments and Medicaid managed care. Arch Fam Med 1996; 5: 507–11.
- Neal RD, Lawlor DA, Allgar V, et al. Missed appointments in general practice: retrospective data analysis from four practices. Br J Gen Pract 2001; 51: 830–2.
- ↵
- ↵Barron WM. Failed appointments. Who misses them, why are they missed, and what can be done. Prim Care 1980; 7: 563–74.
- ↵Maxwell S, Maljanian R, Horowitz S, Pianka MA, Cabrera Y, Greene J. Effectiveness of reminder systems on appointment adherence rates. J Health Care Poor Underserved 2001; 12: 504–14.
- ↵Deyo RA, Inui TS. Dropouts and broken appointments: a literature review and agenda for future research. Med Care 1980; 18: 1146–57.
- Macharia WM, Leon G, Rowe BH, Stephenson BJ, Haynes RB. An overview of interventions to improve compliance with appointment keeping for medical services. JAMA 1992; 267: 1813–7.
- Hardy KJ, O’Brien SV, Furlong NJ. Information given to patients before appointments and its effect on non-attendance rate. BMJ 2001; 323: 1298–300.
- ↵Hertz P, Stamps PL. Appointment-keeping behavior re-evaluated. Am J Public Health 1977; 67: 1033–6.
- ↵Roberts BJ, Mico PR, Clark EW. An experimental study of two approaches to communication. Am J Public Health 1963; 53: 1361–81.
- ↵
- ↵Stata statistical software: release 5.0 College Station, TX: Stata Corporation, 1997.
- ↵Szilagyi PG, Bordley C, Vann JC, et al. Effect of patient reminder/recall interventions on immunization rates: a review. JAMA 2000; 284: 1820–7.
In this issue
The Journal of the American Board of Family
Practice
Vol. 16, Issue 5
1 Sep 2003
The Effect of Exit-Interview Patient Education on No-Show Rates at a Family Practice Residency Clinic
Clare E. Guse, Leanne Richardson, Mariann Carle, Karin Schmidt
The Journal of the American Board of Family
Practice Sep 2003, 16 (5) 399-404; DOI: 10.3122/jabfm.16.5.399
Jump to section
Related Articles
- No related articles found.