Patient Perspectives on Delayed Specialty Follow-Up After a Primary Care Visit

From the Department of Medicine, Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, MA (LF, MJA, TS, US, SBS, MA); Department of Medicine, Brigham and Women’s Hospital, Harvard Medical School, Boston, MA (GDS); Center for Primary Care, Harvard Medical School, Boston, MA, USA (DR, AP, ES, RSP); Healthcare Systems Engineering Institute, Northeastern University, Boston, MA (JB).

From the Department of Medicine, Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, MA (LF, MJA, TS, US, SBS, MA); Department of Medicine, Brigham and Women’s Hospital, Harvard Medical School, Boston, MA (GDS); Center for Primary Care, Harvard Medical School, Boston, MA, USA (DR, AP, ES, RSP); Healthcare Systems Engineering Institute, Northeastern University, Boston, MA (JB).

From the Department of Medicine, Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, MA (LF, MJA, TS, US, SBS, MA); Department of Medicine, Brigham and Women’s Hospital, Harvard Medical School, Boston, MA (GDS); Center for Primary Care, Harvard Medical School, Boston, MA, USA (DR, AP, ES, RSP); Healthcare Systems Engineering Institute, Northeastern University, Boston, MA (JB).

From the Department of Medicine, Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, MA (LF, MJA, TS, US, SBS, MA); Department of Medicine, Brigham and Women’s Hospital, Harvard Medical School, Boston, MA (GDS); Center for Primary Care, Harvard Medical School, Boston, MA, USA (DR, AP, ES, RSP); Healthcare Systems Engineering Institute, Northeastern University, Boston, MA (JB).

From the Department of Medicine, Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, MA (LF, MJA, TS, US, SBS, MA); Department of Medicine, Brigham and Women’s Hospital, Harvard Medical School, Boston, MA (GDS); Center for Primary Care, Harvard Medical School, Boston, MA, USA (DR, AP, ES, RSP); Healthcare Systems Engineering Institute, Northeastern University, Boston, MA (JB).

From the Department of Medicine, Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, MA (LF, MJA, TS, US, SBS, MA); Department of Medicine, Brigham and Women’s Hospital, Harvard Medical School, Boston, MA (GDS); Center for Primary Care, Harvard Medical School, Boston, MA, USA (DR, AP, ES, RSP); Healthcare Systems Engineering Institute, Northeastern University, Boston, MA (JB).

From the Department of Medicine, Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, MA (LF, MJA, TS, US, SBS, MA); Department of Medicine, Brigham and Women’s Hospital, Harvard Medical School, Boston, MA (GDS); Center for Primary Care, Harvard Medical School, Boston, MA, USA (DR, AP, ES, RSP); Healthcare Systems Engineering Institute, Northeastern University, Boston, MA (JB).

From the Department of Medicine, Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, MA (LF, MJA, TS, US, SBS, MA); Department of Medicine, Brigham and Women’s Hospital, Harvard Medical School, Boston, MA (GDS); Center for Primary Care, Harvard Medical School, Boston, MA, USA (DR, AP, ES, RSP); Healthcare Systems Engineering Institute, Northeastern University, Boston, MA (JB).

From the Department of Medicine, Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, MA (LF, MJA, TS, US, SBS, MA); Department of Medicine, Brigham and Women’s Hospital, Harvard Medical School, Boston, MA (GDS); Center for Primary Care, Harvard Medical School, Boston, MA, USA (DR, AP, ES, RSP); Healthcare Systems Engineering Institute, Northeastern University, Boston, MA (JB).

From the Department of Medicine, Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, MA (LF, MJA, TS, US, SBS, MA); Department of Medicine, Brigham and Women’s Hospital, Harvard Medical School, Boston, MA (GDS); Center for Primary Care, Harvard Medical School, Boston, MA, USA (DR, AP, ES, RSP); Healthcare Systems Engineering Institute, Northeastern University, Boston, MA (JB).

From the Department of Medicine, Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, MA (LF, MJA, TS, US, SBS, MA); Department of Medicine, Brigham and Women’s Hospital, Harvard Medical School, Boston, MA (GDS); Center for Primary Care, Harvard Medical School, Boston, MA, USA (DR, AP, ES, RSP); Healthcare Systems Engineering Institute, Northeastern University, Boston, MA (JB).

From the Department of Medicine, Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, MA (LF, MJA, TS, US, SBS, MA); Department of Medicine, Brigham and Women’s Hospital, Harvard Medical School, Boston, MA (GDS); Center for Primary Care, Harvard Medical School, Boston, MA, USA (DR, AP, ES, RSP); Healthcare Systems Engineering Institute, Northeastern University, Boston, MA (JB).

From the Department of Medicine, Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, MA (LF, MJA, TS, US, SBS, MA); Department of Medicine, Brigham and Women’s Hospital, Harvard Medical School, Boston, MA (GDS); Center for Primary Care, Harvard Medical School, Boston, MA, USA (DR, AP, ES, RSP); Healthcare Systems Engineering Institute, Northeastern University, Boston, MA (JB).