Research ArticleORIGINAL RESEARCH

Assessment of Patient and Provider Satisfaction With the Change to Telehealth From In-Person Visits at an Academic Safety Net Institution During the COVID-19 Pandemic

Judith Volcy, Walkitria Smith, Krystal Mills, Ashley Peterson, Ijeoma Kene-Ewulu, Macy McNair, Riba Kelsey and Nkechi Mbaezue
The Journal of the American Board of Family Medicine February 2021, 34 (Supplement) S71-S76; DOI: https://doi.org/10.3122/jabfm.2021.S1.200393

Article Figures & Data

Figures

  • Figure 1.
    Figure 1.

    Patient survey responses.

  • Figure 2.
    Figure 2.

    Patient survey responses regarding satisfaction with their virtual visit compared with self-assessment of health status.

  • Figure 3.
    Figure 3.

    Patient survey responses as to whether they would be open to continued virtual visits after the pandemic. Responses were crossed with patient assessment of health.

  • Figure 4.
    Figure 4.

    Provider response to the statement “I enjoyed seeing patients via this modality.” Abbreviation: PGY, postgraduate year.

  • Figure 5.
    Figure 5.

    Provider responses to the statement “I felt comfortable managing patients via this modality.” Abbreviation: PGY, postgraduate year.

  • Figure 6.
    Figure 6.

    Provider survey responses to the statement “If I had a choice, I wouldn’t mind seeing my patients in this way, at least a portion of the time.” Abbreviation: PGY, postgraduate year.

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