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Research ArticleFAMILY MEDICINE AND THE HEALTH CARE SYSTEM

Lessons Learned During COVID-19 That Can Move Telehealth in Primary Care Forward

Kyle Knierim, Christina Palmer, Erik Seth Kramer, Rachel S. Rodriguez, Jill VanWyk, Alison Shmerling, Peter Smith, Heather Holmstrom, Brian S. Bacak, Shandra M. Brown Levey, Elizabeth W. Staton and Jodi Summers Holtrop
The Journal of the American Board of Family Medicine February 2021, 34 (Supplement) S196-S202; DOI: https://doi.org/10.3122/jabfm.2021.S1.200419
Kyle Knierim
From the Department of Family Medicine, University of Colorado School of Medicine, Aurora.
MD
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Christina Palmer
From the Department of Family Medicine, University of Colorado School of Medicine, Aurora.
MD
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Erik Seth Kramer
From the Department of Family Medicine, University of Colorado School of Medicine, Aurora.
DO, MPH
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Rachel S. Rodriguez
From the Department of Family Medicine, University of Colorado School of Medicine, Aurora.
MD
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Jill VanWyk
From the Department of Family Medicine, University of Colorado School of Medicine, Aurora.
MD
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Alison Shmerling
From the Department of Family Medicine, University of Colorado School of Medicine, Aurora.
MD, MPH
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Peter Smith
From the Department of Family Medicine, University of Colorado School of Medicine, Aurora.
MD
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Heather Holmstrom
From the Department of Family Medicine, University of Colorado School of Medicine, Aurora.
MD
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Brian S. Bacak
From the Department of Family Medicine, University of Colorado School of Medicine, Aurora.
MD
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Shandra M. Brown Levey
From the Department of Family Medicine, University of Colorado School of Medicine, Aurora.
PhD
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Elizabeth W. Staton
From the Department of Family Medicine, University of Colorado School of Medicine, Aurora.
MSTC
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Jodi Summers Holtrop
From the Department of Family Medicine, University of Colorado School of Medicine, Aurora.
PhD, MCHES
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  • Article
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Article Figures & Data

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    Figure 1.

    Cumulative proportion of providers completing virtual visits over time. Abbreviations: BH, behavioral health; GME, family medicine residents in graduate medical education programs.

  • Figure 2.
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    Figure 2.

    Virtual, in-person, and total visits by month.

Tables

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    Table 1.

    University of Colorado Department of Family Medicine Clinics

    PracticesCliniciansPatientsPayer Mix
    Five clinics across Denver metro regionPhysicians: 62Empaneled patients: 67,50058.9% to 66.8% managed care
    NP: 4Total visits (FY2020): 116,57716% to 36% Medicare
    PA: 22% to 13% Colorado Medicaid
    Residents: 18
    • NP, Nurse Practitioner; PA, Physician Assistant.

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The Journal of the American Board of Family  Medicine: 34 (Supplement)
The Journal of the American Board of Family Medicine
Vol. 34, Issue Supplement
February 2021
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Lessons Learned During COVID-19 That Can Move Telehealth in Primary Care Forward
Kyle Knierim, Christina Palmer, Erik Seth Kramer, Rachel S. Rodriguez, Jill VanWyk, Alison Shmerling, Peter Smith, Heather Holmstrom, Brian S. Bacak, Shandra M. Brown Levey, Elizabeth W. Staton, Jodi Summers Holtrop
The Journal of the American Board of Family Medicine Feb 2021, 34 (Supplement) S196-S202; DOI: 10.3122/jabfm.2021.S1.200419

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Lessons Learned During COVID-19 That Can Move Telehealth in Primary Care Forward
Kyle Knierim, Christina Palmer, Erik Seth Kramer, Rachel S. Rodriguez, Jill VanWyk, Alison Shmerling, Peter Smith, Heather Holmstrom, Brian S. Bacak, Shandra M. Brown Levey, Elizabeth W. Staton, Jodi Summers Holtrop
The Journal of the American Board of Family Medicine Feb 2021, 34 (Supplement) S196-S202; DOI: 10.3122/jabfm.2021.S1.200419
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  • Article
    • Abstract
    • Introduction
    • The Setting
    • Initial Work on Telehealth Pre-COVID-19
    • Implementation during COVID-19 That Facilitated Rapid Transition
    • The Rapid Increase in Telehealth Visits
    • Lessons Learned to Apply to Other Telehealth Opportunities in Practice
    • The Future
    • Notes
    • References
  • Figures & Data
  • References
  • Info & Metrics
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  • Telehealth's future in Australian primary health care: a qualitative study exploring lessons learnt from the COVID-19 pandemic
  • Telehealth's future in Australian primary health care: a qualitative study exploring lessons learnt from the COVID-19 pandemic
  • Points of Concordance, Points of Discordance: A Qualitative Examination of Telemedicine Implementation
  • Practice Adjustments Made by Family Physicians During the COVID-19 Pandemic
  • Primary Care in the COVID-19 Pandemic: Essential, and Inspiring
  • Google Scholar

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Keywords

  • COVID-19
  • Pandemics
  • Patient Care
  • Primary Health Care
  • Telemedicine

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