Designing and Evaluating COVID-19 Protocols for an Office-Based Opioid Treatment Program in an Urban Underserved Setting

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Figure 1.
Pre-visit phone triage process for COVID protocol for OBOT program. Abbreviations: OBOT, Office Based Opioid Treatment; CDC, Centers for Disease Control; RN, Registered Nurse; ID, Identification.
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Figure 2.
Process for patients physically presenting to OBOT program as part of COVID protocol. Abbreviations: OBOT, Office Based Opioid Treatment; MA, Medical Assistant.
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Figure 3.
Comparison of show rates and no-show rates for patients pre-and post-implementation of COVID protocols for Office Based Opioid Treatment (OBOT) program.

Table 1.

Demographic Characteristics of Arrived and Scheduled Visits at an OBOT Program

	Arrived Patients Before protocol implementation (January 1 to March 13, 2020) n = 214 (%)	Arrived Patients after protocol implementation (March 16 to April 30, 2020) n = 132 (%)	P value	Scheduled Patients Before protocol implementation (January 1 to March 13, 2020) n = 289 (%)	Scheduled Patients after protocol implementation (March 16 to April 30, 2020) n = 141 (%)	P value
Demographic Characteristics
Sex
Female	74 (34.6)	55 (41.7)	.58	98 (33.9)	57 (40.4)	.57
Male	140 (65.4)	77 (58.3)	.72	191 (66.1)	84 (59.6)	.73
Race & Ethnicity
Black/African American	86 (40.2)	60 (45.5)	.76	112 (38.8)	64 (45.4)	.60
Hispanic, non-white	47 (22.0)	20 (15.2)	.38	64 (22.1)	22 (15.6)	.36
White	77 (36.0)	50 (37.9)	.96	103 (35.6)	51 (36.2)	.99
Other	4 (1.9)	2 (1.5)	.97	8 (2.8)	4 (2.8)	1.0
Insurance
Commercial	12 (5.6)	10 (7.6)	.78	16 (5.5)	10 (7.1)	.83
Medicaid	158 (73.8)	101 (76.5)	.91	215 (74.4)	108 (76.6)	.97
Medicare	27 (12.6)	20 (15.2)	.82	39 (13.5)	21 (14.9)	.94
Self-Pay	12 (5.6)	1 (0.8)	.08	4 (6.6)	1 (0.7)	.03
Age, years*	44.1	44.6		43.7	44.8