Do Medical Scribes Help Primary Care Providers Respond More Quickly to Out-of-Visit Tasks?

References

1. 1.↵
   1. Dexter EN,
   2. Fields S,
   3. Rdesinski RE,
   4. Sachdeva B,
   5. Yamashita D,
   6. Marino M

   . Patient-provider communication: does electronic messaging reduce incoming telephone calls? J Am Board Fam Med 2016;29:613–9.

   OpenUrlAbstract/FREE Full Text
2. 2.↵
   1. Murphy DR,
   2. Reis B,
   3. Sittig DF,
   4. Singh H

   . Notifications received by primary care practitioners in electronic health records: a taxonomy and time analysis. Am J Med 2012;125:209.e1–209.e7.

   OpenUrlCrossRefPubMed
3. 3.↵
   1. Baron RJ

   . What’s keeping us so busy in primary care? A snapshot from one practice. N Engl J Med 2010;362:1632–6.

   OpenUrlCrossRefPubMedWeb of Science
4. 4.↵
   1. Arndt BG,
   2. Beasley JW,
   3. Watkinson MD,
   4. et al

   . Tethered to the EHR: primary care physician workload assessment using EHR event log data and time-motion observations. Ann Fam Med 2017;15:419–26.

   OpenUrlAbstract/FREE Full Text
5. 5.↵
   1. Lieu TA,
   2. Altschuler A,
   3. Weiner JZ,
   4. et al

   . Primary care physicians’ experiences with and strategies for managing electronic messages. JAMA Netw Open 2019;2:e1918287.

   OpenUrl
6. 6.↵
   1. Murphy DR,
   2. Meyer AND,
   3. Russo E,
   4. Sittig DF,
   5. Wei L,
   6. Singh H

   . The burden of inbox notifications in commercial electronic health records. JAMA Intern Med 2016;176:559–60.

   OpenUrl
7. 7.↵
   1. Sinsky C,
   2. Colligan L,
   3. Li L,
   4. et al

   . Allocation of physician time in ambulatory practice: a time and motion study in 4 specialties. Ann Intern Med 2016;165:753–60.

   OpenUrlCrossRefPubMed
8. 8.↵
   1. Shanafelt TD,
   2. Hasan O,
   3. Dyrbye LN,
   4. et al

   . Changes in burnout and satisfaction with work-life balance in physicians and the general us working population between 2011 and 2014. Mayo Clin Proc 2015;90:1600–13.

   OpenUrlCrossRefPubMed
9. 9.↵
   1. Willard-Grace R,
   2. Knox M,
   3. Huang B,
   4. Hammer H,
   5. Kivlahan C,
   6. Grumbach K

   . Burnout and health care workforce turnover. Ann Fam Med 2019;17:36–41.

   OpenUrlAbstract/FREE Full Text
10. 10.↵
    1. Østbye T,
    2. Yarnall KSH,
    3. Krause KM,
    4. Pollak KI,
    5. Gradison M,
    6. Michener JL

    . Is there time for management of patients with chronic diseases in primary care? Ann Fam Med 2005;3:209–14.

    OpenUrlAbstract/FREE Full Text
11. 11.↵
    1. Gottschalk A,
    2. Flocke SA

    . Time spent in face-to-face patient care and work outside the examination room. Ann Fam Med 2005;3:488–93.

    OpenUrlAbstract/FREE Full Text
12. 12.↵
    1. Gidwani R,
    2. Nguyen C,
    3. Kofoed A,
    4. et al

    . Impact of scribes on physician satisfaction, patient satisfaction, and charting efficiency: a randomized controlled trial. Ann Fam Med 2017;15:427–33.

    OpenUrlAbstract/FREE Full Text
13. 13.↵
    1. Addesso LC,
    2. Nimmer M,
    3. Visotcky A,
    4. Fraser R,
    5. Brousseau DC

    . Impact of medical scribes on provider efficiency in the pediatric emergency department. Acad Emerg Med 2018;26:174–82.

    OpenUrl
14. 14.↵
    1. Imdieke BH,
    2. Martel ML

    . Integration of medical scribes in the primary care setting: improving satisfaction. J Ambul Care Manage 2017;40:17–25.

    OpenUrl
15. 15.↵
    1. Zallman L,
    2. Finnegan K,
    3. Roll D,
    4. Todaro M,
    5. Oneiz R,
    6. Sayah A

    . Impact of medical scribes in primary care on productivity, face-to-face time, and patient comfort. J Am Board Fam Med J Am Board Fam Med 2018;31:612–9.

    OpenUrl
16. 16.↵
    1. Earls ST,
    2. Savageau JA,
    3. Begley S,
    4. Saver BG,
    5. Sullivan K,
    6. Chuman A

    . Can scribes boost FPs’ efficiency and job satisfaction? J Fam Pract 2017;66:206–14.

    OpenUrl
17. 17.↵
    1. Pozdnyakova A,
    2. Laiteerapong N,
    3. Volerman A,
    4. et al

    . Impact of medical scribes on physician and patient satisfaction in primary care. J Gen Intern Med 2018;33:1109–15.

    OpenUrl
18. 18.↵
    1. Mishra P,
    2. Kiang JC,
    3. Grant RW

    . Association of medical scribes in primary care with physician workflow and patient experience. JAMA Intern Med 2018;178:1467–72.

    OpenUrl
19. 19.↵
    1. Wade-Vuturo AE,
    2. Mayberry LS,
    3. Osborn CY

    . Secure messaging and diabetes management: experiences and perspectives of patient portal users. J Am Med Inform Assoc 2013;20:519–25.

    OpenUrlCrossRefPubMed
20. 20.↵
    1. Ralston JD,
    2. Carrell D,
    3. Reid R,
    4. Anderson M,
    5. Moran M,
    6. Hereford J

    . Patient web services integrated with a shared medical record: patient use and satisfaction. J Am Med Inform Assoc 2007;14:798–806.

    OpenUrlCrossRefPubMed
21. 21.↵
    1. Hefner JL,
    2. MacEwan SR,
    3. Biltz A,
    4. Sieck CJ

    . Patient portal messaging for care coordination: a qualitative study of perspectives of experienced users with chronic conditions. BMC Fam Pract 2019;20:57.

    OpenUrl
22. 22.↵
    1. Murphy DR,
    2. Satterly T,
    3. Giardina TD,
    4. Sittig DF,
    5. Singh H

    . Practicing clinicians’ recommendations to reduce burden from the electronic health record inbox: a mixed-methods study. J Gen Intern Med 2019;34:1825–32.

    OpenUrl
23. 23.↵
    1. Tukey JW

    . Exploratory data analysis, EDA. Menlo Park, CA: Addison-Wesley; 1977.
24. 24.↵
    1. DeChant PF,
    2. Acs A,
    3. Rhee KB,
    4. et al

    . Effect of organization-directed workplace interventions on physician burnout: a systematic review. Mayo Clin Proc Innov Qual Outcomes 2019;3:384–408.

    OpenUrl
25. 25.↵
    1. Smith PC,
    2. Lyon C,
    3. English AF,
    4. Conry C

    . Practice transformation under the University of Colorado’s primary care redesign model. Ann Fam Med 2019;17:S24–S32.

    OpenUrlAbstract/FREE Full Text