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Research ArticleOriginal Research

Understanding Implementation of Complex Interventions in Primary Care Teams

Thea Luig, Jodie Asselin, Arya M. Sharma and Denise L. Campbell-Scherer
The Journal of the American Board of Family Medicine May 2018, 31 (3) 431-444; DOI: https://doi.org/10.3122/jabfm.2018.03.170273
Thea Luig
From Department of Family Medicine, University of Alberta (TL); Department of Anthropology, University of Lethbridge (JA); Department of Medicine, Division of Endocrinology, and Alberta Diabetes Institute, University of Alberta (AMS); Lifelong Learning and Physician Learning Program, Department of Family Medicine, and Alberta Diabetes Institute, University of Alberta (DLCS).
PhD
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Jodie Asselin
From Department of Family Medicine, University of Alberta (TL); Department of Anthropology, University of Lethbridge (JA); Department of Medicine, Division of Endocrinology, and Alberta Diabetes Institute, University of Alberta (AMS); Lifelong Learning and Physician Learning Program, Department of Family Medicine, and Alberta Diabetes Institute, University of Alberta (DLCS).
PhD
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Arya M. Sharma
From Department of Family Medicine, University of Alberta (TL); Department of Anthropology, University of Lethbridge (JA); Department of Medicine, Division of Endocrinology, and Alberta Diabetes Institute, University of Alberta (AMS); Lifelong Learning and Physician Learning Program, Department of Family Medicine, and Alberta Diabetes Institute, University of Alberta (DLCS).
MD, PhD
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Denise L. Campbell-Scherer
From Department of Family Medicine, University of Alberta (TL); Department of Anthropology, University of Lethbridge (JA); Department of Medicine, Division of Endocrinology, and Alberta Diabetes Institute, University of Alberta (AMS); Lifelong Learning and Physician Learning Program, Department of Family Medicine, and Alberta Diabetes Institute, University of Alberta (DLCS).
MD, PhD
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Article Figures & Data

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    Figure 1.

    The Interactive systems framework for dissemination and implementation.8 Used with permission from Springer.

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    Figure 2.

    Interactive “process” framework for the implementation of complex interventions.

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    Table 1.

    The 5As Team (5AsT) Implementation Strategies, Methods, and Actors Structured According to the Interactive Process Framework (Figure 2)

    5AsT StrategyMethodsTeam Members and Actors
    Flexible Intervention with Fixed Core Elements and Adaptable Periphery
    Needs assessmentParticipants self-identified learning needsResearch team and clinical champion
    Expert speakerInterdisciplinary experts addressed learning gapsResearch team arranged expert speakers
    Up to date research and practice implications
    Learning collaborativesSharing of experiences, ideas, discussing needs, group activities, interactive activitiesCoordinated by clinical champion, facilitated by clinical champion, and PCN clinician trained in practice facilitation
    Co-creation of toolsIn response to identified needs search for existing tools, creation of tools, iterative with providers and graphic designersFacilitated research team and graphic designer, and cocreated by participants
    Supporting learning resourcesPodcasts, tools online, and emailed one week after sessionCompiled by research team, topic experts, with input from clinicians and participants
    Summaries of session materials emailed after session
    Flexible Intervention AdaptationChange of session topicsClinical champion and research team
    Change of learning collaborative groups
    Addition of team relationship–enhancing activities
    Iterative Qualitative Evaluation
    Clinical champion and researchersOngoing feedback between participants, PCN management, and research team. Clinical champion kept logbook of encounters with researchers and detailed record of all project materials and communicationsClinical champion and research team
    Qualitative evaluationGuided field notes on intervention sessions, interviews parallel to ongoing intervention, evaluation workshops [at 6 and 12 months]Researchers and clinical champion
    Collective Sense-Making
    Learning collaborativesSharing of experiences, ideas, discussing needsCoordinated by clinical champion, facilitated by clinical champion, and PCN clinician trained in practice facilitation
    Group activities, interactive activities
    Team meetingsTroubleshooting emerging barriersResearch team, feedback from clinical champion
    Goal setting in learning collaborativesMaking explicit the implications of knowledge for practice and practicable strategies for putting them into actionLearning collaborative facilitators and clinician participants
    Engagement
    Research partnershipPCN management as co-investigator, collaborative grant writing and intervention design, PCN in-kind contributions [dedicated time of clinical champion]PCN administrative and senior clinical leadership
    Practice facilitatorsClinical champion and anthropologist from the research team keep logs of their encounters and detailed record of all project materials and communications5AsT practice facilitators were the clinical champion and research team anthropologist
    Clinical championResearch team meetings, logistics, communication. Consulted on interviews, tools, problem solving, and review of codes and themesClinical champion (a frontline PCN dietician)
    Team meetingsImplementation evaluation update, interview and analysis update, peer coding, troubleshooting emerging barriers, reviewing results papers [dissemination]Research team, clinical champion, and PCN administrative and senior clinical leadership
    TransparencyOpen communication about intervention intent, encouragement of participant inputResearch team, clinical champion, and PCN administrative and senior clinical leadership
    Organizational Context
    Partnership5AsT as part of PCN business plan, PCN in-kind contributions [dedicated time of clinical champion]Research team and PCN administrative and senior clinical management
    Clinical championNavigated logistics, recruitment, arranged for spaces, time, food; introduced team to organizational cultureClinical champion (a frontline PCN dietician)
    Research and Theory
    Knowledge synthesis and transformationExpertise on 5As of obesity management and on obesity topics, snowball sampling of existing tools, and cocreation and publishing of new and adapted toolsResearch team, topic experts, participants, graphic designer
    Implementation framework/theorySelection of framework for project design based on focus on context, after project revision of lessons learned, and refinement of theoretical approachResearch team
    Policy and Funding
    PCN partnershipUsing the PCN structure and autonomy to partner in researchPCN leadership
    Grant applicationLeveraging grant funding with PCN in-kind contributionsResearch team and PCN administrative and clinical management
    • PCN, Primary Care Network.

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    Table 2.

    Supporting Data on 5As Team Implementation Process from Participant Interviews and Field Notes

    FindingRepresentative Quotes, Field Notes, and Examples
    Knowledge (synthesis and transformation)A2: I really liked it. It was really just kind of asking us what we want to learn and what we find we can use to help patients so it's really, I like that it's focused on us and what we want to learn.
    A11: I like that you guys ask us what our needs are and, and, and that kind of helps bring in what, what's relevant to us
    Practice support (team and individual capacity building)C6: I was feeling positive about my knowledge and my beliefs in it but I wasn't very good at sharing them to other people so there's been a little bit more of that since I've done it, I can talk more comfortably and not be so afraid to kind of challenge some of the physician's statements and opinions so that's been helpful to feel a little bit more, more assertive I guess in that and have something to back it up with so.
    A3: I was really excited. I'm going, actually the first morning back I went around to all the doctors and gave them a copy of each of the, the tear offs saying you know this is, you know this is finally actually on one piece of paper, the approach we've been using with weight.
    A14: I will see someone and then or X will see somebody, our dietician and say you know what, you need to go see X, … , you know you're not ready to deal with any of these, we have to deal with this first and so I think we've really been more conscious and doing that more even since we were all involved with this research so and we work together, you know … will meet with some patients together and come from two perspectives and then say you know what, I think you need to see X.
    Field notes from learning collaboratives:
    ∙ Laughter and joking were not uncommon and they increased as the sessions went on. This is evidence of a friendly atmosphere.
    ∙ Likewise discussion around tools, particularly the physical activity guidelines tool, which was critiqued quite a bit, is evidence of an open and sharing atmosphere.
    Practice deliveryB4: Just collaborating at the end, having an open discussion, getting perspectives from different health care professionals is always good too and like even for today, we identified gaps in terms of the classes that we were offering for nutrition so it brought to light something like change right that can happen so it's good. I've, I've really enjoyed it.
    A11: It's really good. One thing that I have addressed is that in the waiting room we don't have any bariatric chairs, which can be a little bit uncomfortable so I have ordered those through the PCN for the clinic and for my office as well.
    B2: Yeah, well the one clinic where the scale was in the front entrance, I moved it to the back room into the clinic or in the office where I was and it was fine so.
    Interactional findings:
    Collective sense-makingB2: Yeah I really like that. I like doing that because then you can learn something, then you talk with everybody about certain things and then you could try it in their clinic if you can so.
    B6: I like the breakout sessions so we get a chance to talk about and how it applies to our settings and to patients, I like that part of it.
    A5: I thought it was very good. I especially enjoyed today. I think it gives us new ways to look at things and I think we need each other's ideas because lots of times there's just one little thing that somebody else does that you never thought of and if we, if we work in isolation, you know if we never have meetings then and we always do the same thing with patients, we don't get any new ideas and I think that's important in learning, you know trying different things. Maybe it won't work but at least you've tried or, or it gives you another idea.
    Field notes from learning collaboratives:
    ∙ There are many examples of provider troubleshooting what they are learning with the realities of its application in clinics. Example: how to ask with very sensitive patients, or how to deal with weight bias when the doctor is the problem?
    ∙ There are examples of providers sharing ideas, little tricks, and often, specific wording of issues or questions that work well for them with patients.
    There was often rich discussion around topics wherein providers clarified any misunderstandings and found a common understanding of topics/facts/ideas that were brought up during the talk.
    Dynamic intervention and evaluation designExample of feedback that led to project adjustment
    A10: I think the facilitator should rotate or I don't think you're going, I think the group altogether is too big so I think they should try to rematch the groups a bit because there's certain, like the group I'm in is a very quiet group
    Field notes
    Deliberate introductions between participants are necessary and should be planned.
    Deliberate planning and strong facilitation of learning collaboratives: using quiet time before goal setting, trying different approach to encourage responses.
    Print-outs of materials and providing binders work well.
    Group activities and interactive methods (writing on charts, using sticky dots) were well received and could be used more often.
    EngagementExamples
    Intervention focus and design was reached through collaboration with the organization. Open communication was maintained by all involved. Study length, focus, and intensity were agreed upon through detailed discussion with the organization management and staff.
    • A = Nurse

    • B = Dietician

    • C = Mental Health Consultant.

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The Journal of the American Board of Family     Medicine: 31 (3)
The Journal of the American Board of Family Medicine
Vol. 31, Issue 3
May-June 2018
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Understanding Implementation of Complex Interventions in Primary Care Teams
Thea Luig, Jodie Asselin, Arya M. Sharma, Denise L. Campbell-Scherer
The Journal of the American Board of Family Medicine May 2018, 31 (3) 431-444; DOI: 10.3122/jabfm.2018.03.170273

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Understanding Implementation of Complex Interventions in Primary Care Teams
Thea Luig, Jodie Asselin, Arya M. Sharma, Denise L. Campbell-Scherer
The Journal of the American Board of Family Medicine May 2018, 31 (3) 431-444; DOI: 10.3122/jabfm.2018.03.170273
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