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Research ArticleOriginal Research

Practice Facilitator Strategies for Addressing Electronic Health Record Data Challenges for Quality Improvement: EvidenceNOW

Jennifer R. Hemler, Jennifer D. Hall, Raja A. Cholan, Benjamin F. Crabtree, Laura J. Damschroder, Leif I. Solberg, Sarah S. Ono and Deborah J. Cohen
The Journal of the American Board of Family Medicine May 2018, 31 (3) 398-409; DOI: https://doi.org/10.3122/jabfm.2018.03.170274
Jennifer R. Hemler
From Department of Family Medicine and Community Health, Research Division, Robert Wood Johnson Medical School, Rutgers University, New Brunswick, NJ (JRH, BFC); Department of Family Medicine, Oregon Health & Science University, Portland, OR (JDH, SSO, DJC); Department of Medical Informatics and Clinical Epidemiology, Oregon Health & Science University, Portland (RAC); Implementation Pathways, LLC (LJD); VA Center for Clinical Management Research, Ann Arbor, MI (LJD); HealthPartners Institute, Minneapolis, MN (LIS); Center to Improve Veteran Involvement in Care, VA Portland Health Care System, Portland (SSO).
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Jennifer D. Hall
From Department of Family Medicine and Community Health, Research Division, Robert Wood Johnson Medical School, Rutgers University, New Brunswick, NJ (JRH, BFC); Department of Family Medicine, Oregon Health & Science University, Portland, OR (JDH, SSO, DJC); Department of Medical Informatics and Clinical Epidemiology, Oregon Health & Science University, Portland (RAC); Implementation Pathways, LLC (LJD); VA Center for Clinical Management Research, Ann Arbor, MI (LJD); HealthPartners Institute, Minneapolis, MN (LIS); Center to Improve Veteran Involvement in Care, VA Portland Health Care System, Portland (SSO).
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Raja A. Cholan
From Department of Family Medicine and Community Health, Research Division, Robert Wood Johnson Medical School, Rutgers University, New Brunswick, NJ (JRH, BFC); Department of Family Medicine, Oregon Health & Science University, Portland, OR (JDH, SSO, DJC); Department of Medical Informatics and Clinical Epidemiology, Oregon Health & Science University, Portland (RAC); Implementation Pathways, LLC (LJD); VA Center for Clinical Management Research, Ann Arbor, MI (LJD); HealthPartners Institute, Minneapolis, MN (LIS); Center to Improve Veteran Involvement in Care, VA Portland Health Care System, Portland (SSO).
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Benjamin F. Crabtree
From Department of Family Medicine and Community Health, Research Division, Robert Wood Johnson Medical School, Rutgers University, New Brunswick, NJ (JRH, BFC); Department of Family Medicine, Oregon Health & Science University, Portland, OR (JDH, SSO, DJC); Department of Medical Informatics and Clinical Epidemiology, Oregon Health & Science University, Portland (RAC); Implementation Pathways, LLC (LJD); VA Center for Clinical Management Research, Ann Arbor, MI (LJD); HealthPartners Institute, Minneapolis, MN (LIS); Center to Improve Veteran Involvement in Care, VA Portland Health Care System, Portland (SSO).
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Laura J. Damschroder
From Department of Family Medicine and Community Health, Research Division, Robert Wood Johnson Medical School, Rutgers University, New Brunswick, NJ (JRH, BFC); Department of Family Medicine, Oregon Health & Science University, Portland, OR (JDH, SSO, DJC); Department of Medical Informatics and Clinical Epidemiology, Oregon Health & Science University, Portland (RAC); Implementation Pathways, LLC (LJD); VA Center for Clinical Management Research, Ann Arbor, MI (LJD); HealthPartners Institute, Minneapolis, MN (LIS); Center to Improve Veteran Involvement in Care, VA Portland Health Care System, Portland (SSO).
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Leif I. Solberg
From Department of Family Medicine and Community Health, Research Division, Robert Wood Johnson Medical School, Rutgers University, New Brunswick, NJ (JRH, BFC); Department of Family Medicine, Oregon Health & Science University, Portland, OR (JDH, SSO, DJC); Department of Medical Informatics and Clinical Epidemiology, Oregon Health & Science University, Portland (RAC); Implementation Pathways, LLC (LJD); VA Center for Clinical Management Research, Ann Arbor, MI (LJD); HealthPartners Institute, Minneapolis, MN (LIS); Center to Improve Veteran Involvement in Care, VA Portland Health Care System, Portland (SSO).
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Sarah S. Ono
From Department of Family Medicine and Community Health, Research Division, Robert Wood Johnson Medical School, Rutgers University, New Brunswick, NJ (JRH, BFC); Department of Family Medicine, Oregon Health & Science University, Portland, OR (JDH, SSO, DJC); Department of Medical Informatics and Clinical Epidemiology, Oregon Health & Science University, Portland (RAC); Implementation Pathways, LLC (LJD); VA Center for Clinical Management Research, Ann Arbor, MI (LJD); HealthPartners Institute, Minneapolis, MN (LIS); Center to Improve Veteran Involvement in Care, VA Portland Health Care System, Portland (SSO).
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Deborah J. Cohen
From Department of Family Medicine and Community Health, Research Division, Robert Wood Johnson Medical School, Rutgers University, New Brunswick, NJ (JRH, BFC); Department of Family Medicine, Oregon Health & Science University, Portland, OR (JDH, SSO, DJC); Department of Medical Informatics and Clinical Epidemiology, Oregon Health & Science University, Portland (RAC); Implementation Pathways, LLC (LJD); VA Center for Clinical Management Research, Ann Arbor, MI (LJD); HealthPartners Institute, Minneapolis, MN (LIS); Center to Improve Veteran Involvement in Care, VA Portland Health Care System, Portland (SSO).
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    Figure 1.

    Practice Facilitator Strategies for Data driven Quality Improvement Support by Type of Electronic Health Record Data Challenge. ABCS, aspirin use, blood pressure control, cholesterol management, and smoking cessation and counseling; CQMs, clinical quality measures; CVD, cardiovascular disease; EHR, electronic health record; QI, quality improvement.

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    Table 1.

    EvidenceNOW Facilitator and Practice Characteristics, 2015 to 2017

    Facilitator Characteristics: Qualitative Data, Collected via Interviews and Site Visits
    Number of practices per facilitatorRange: 1 to 35; most facilitators worked with 10 to 20 practices across a 9- to 15-month intervention time frame
    Number of in-person facilitator visits to practiceRange: 12 to 28 intended visits across a 9- to 15-month intervention time frame
    Facilitator time spent at visitRange: 30 minutes-4 hours
    Mode: 1 hour
    Practice Characteristics: Practice Survey Data, Collected at Intervention Baseline
    Size93% had fewer than 10 clinicians
    Ownership40% were clinician owned; this is the largest of all ownership types
    Location68% were located in urban areas
    35% served medically underserved communities
    Practice Health Information Technology Characteristics: Practice Survey Data, Collected at Intervention Baseline
    EHR90% were using an electronic health record; 83% were certified by The Office of the National Coordinator for Health Information Technology
    Reporting capability62% were participating in meaningful use stages 1 and 2
    26% had an in-house clinician or staff member write/configure clinical quality reports
    38% had an outside service/consultant write/configure clinical quality reports
    17% had no ability to write/configure clinical quality reports
    Data fluency36% reported that they routinely discussed their clinical quality data “often.”
    • EHR, electronic health record.

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The Journal of the American Board of Family     Medicine: 31 (3)
The Journal of the American Board of Family Medicine
Vol. 31, Issue 3
May-June 2018
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Practice Facilitator Strategies for Addressing Electronic Health Record Data Challenges for Quality Improvement: EvidenceNOW
Jennifer R. Hemler, Jennifer D. Hall, Raja A. Cholan, Benjamin F. Crabtree, Laura J. Damschroder, Leif I. Solberg, Sarah S. Ono, Deborah J. Cohen
The Journal of the American Board of Family Medicine May 2018, 31 (3) 398-409; DOI: 10.3122/jabfm.2018.03.170274

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Practice Facilitator Strategies for Addressing Electronic Health Record Data Challenges for Quality Improvement: EvidenceNOW
Jennifer R. Hemler, Jennifer D. Hall, Raja A. Cholan, Benjamin F. Crabtree, Laura J. Damschroder, Leif I. Solberg, Sarah S. Ono, Deborah J. Cohen
The Journal of the American Board of Family Medicine May 2018, 31 (3) 398-409; DOI: 10.3122/jabfm.2018.03.170274
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Keywords

  • Electronic Health Records
  • EvidenceNOW
  • Health Information Technology
  • Practice Facilitation
  • Primary Care Practice
  • Quality Improvement

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