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Type of Leadership Cardinal Features Examples Administrative Build vision “We will do whatever it takes to give our patients the best care possible” Acquire resources Advocate for change in payment mechanisms Lead strategic planning Hire sufficient staff for team-based care Manage crises Adaptive Creativity Adjust schedules of behavioral health clinicians Flexibility Deploy care manager for home visits Solve problems Develop new roles for appointment clerks Take risks Enabling Catalyze adaptive solutions Open evening clinics Deploy resources Add home visits to clinics Protect flexibility Migrate electronic health records to cell phones Provide structure Set appropriate benchmarks Connect administrative and adaptive
