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Research ArticleOriginal Article

Continuity of Care and Patient Satisfaction in a Family Practice Clinic

Eric D. Morgan, Michael Pasquarella and John R. Holman
The Journal of the American Board of Family Practice September 2004, 17 (5) 341-346; DOI: https://doi.org/10.3122/jabfm.17.5.341
Eric D. Morgan
MC, USA
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Michael Pasquarella
MC, USA
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John R. Holman
MC, USN
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References

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    Hennen BK. Continuity of care in family practice. Part 1: dimensions of care. J Fam Pract 1975; 2: 371–2.
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    Hjortdahl P Laerum E. Continuity of care in general practice: effect on patient satisfaction. BMJ 1992; 304: 1287–90.
  8. Freeman GK Richards SC. Is personal continuity of care compatible with free choice of a doctor? Patients’ views on seeing the same doctor. Br J Gen Prac 1993; 43: 493–7.
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    Dietrich AJ Marton KI. Does continuous care from a physician make a difference? J Fam Pract 1982; 15: 929–37.
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    Flocke SA. Measuring attributes of primary care: development of a new instrument. J Fam Pract 1997; 45: 64–76.
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    Kahana E, Stange KC, Meehan R, Raff L. Forced disruption in continuity of primary care: the patients perspective. Social Focus 1997; 30: 177–87.
  12. Flocke SA, Stange KC, Zyzanski SJ. The impact of insurance type and forced discontinuity on the delivery of primary care. J Fam Pract 1997; 45: 129–35.
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  13. Kikano GE, Flocke SA, Gotler RS, Stange KC.‘My insurance changed’: the negative effects of forced discontinuity of care. Fam Pract Manag 2000; 7: 44–5.
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    Meng YY, Jatulis DE, McDonald JP, Legorreta AP. Satisfaction with access to and quality of health care among Medicare enrollees in a health maintenance organization. West J Med 1997; 166: 242–7.
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    Nutting PA, Goodwin MA, Flocke SA, Zuzanski SJ, Stange KC. Continuity of primary care: to whom does it matter and when. Ann Fam Med 2003; 1: 149–55.
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  17. Christakis DA, Wright JA, Koepsell TD, Emerson S, Connell FA. Is greater continuity of care associated with less emergency department utilization? Pediatrics 1999; 103: 738–42.
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  18. Gill JM, Mainous AG, Nsereko M. The effect of continuity of care on emergency department use. Arch Fam Med 2000; 9: 333–8.
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  19. Christakis DA, Mell L Koepsell TD, Emerson S, Connell FA. Association of lower continuity of care with greater risk of emergency department use and hospitalization in children. Pediatrics 2001; 107: 524–9.
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    Forjuoh SN, Averitt WM, Cauthen DB, Couchman GR, Symm B, Mitchell M. Open-access appointment scheduling in family practice: comparison of a demand prediction grid with actual appointments. J Am Board Fam Pract 2001; 14: 259–65.
    OpenUrlAbstract
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The Journal of the American Board of Family Practice: 17 (5)
The Journal of the American Board of Family Practice
Vol. 17, Issue 5
1 Sep 2004
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Continuity of Care and Patient Satisfaction in a Family Practice Clinic
Eric D. Morgan, Michael Pasquarella, John R. Holman
The Journal of the American Board of Family Practice Sep 2004, 17 (5) 341-346; DOI: 10.3122/jabfm.17.5.341

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Continuity of Care and Patient Satisfaction in a Family Practice Clinic
Eric D. Morgan, Michael Pasquarella, John R. Holman
The Journal of the American Board of Family Practice Sep 2004, 17 (5) 341-346; DOI: 10.3122/jabfm.17.5.341
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