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Research ArticleOriginal Article

Direct-to-Consumer Advertising: Public Perceptions of Its Effects on Health Behaviors, Health Care, and the Doctor-Patient Relationship

Elizabeth Murray, Bernard Lo, Lance Pollack, Karen Donelan and Ken Lee
The Journal of the American Board of Family Practice January 2004, 17 (1) 6-18; DOI: https://doi.org/10.3122/jabfm.17.1.6
Elizabeth Murray
PhD, MRCGP
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Bernard Lo
MD
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Lance Pollack
PhD
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Karen Donelan
ScD
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Ken Lee
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    Figure 1.

    Flow chart of respondents.

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    Table 1.

    Summary of Hypotheses Tested, Dependent Variables Used to Test Each Hypothesis, Total Number of Respondents Experiencing Each Outcome, and Association with Socioeconomic Status

    Hypothesis*: That DTCA would result in:DVN (% of Total Population)† [95% CI]Significant Associations (see text for details)
    Clinical benefits and harms
     More patients attending physicians for preventive health care.Respondent requested preventive care from a health professional Respondent attended physician or other health professional for a check-up203 (6.3%)[5.3–7.5%] 189 (5.9%)[5.0–6.9%)Low education, Hispanic, chronic disease Low education, Hispanic, chronic disease
     Increased diagnoses of currently under-diagnosed conditions.Respondent diagnosed with, or told at risk of, condition mentioned in advertisement during or after consultation28 (0.9)[0.6–1.3%]Being in managed care, no SES association
     Improved treatments of currently under-treated conditions.Respondent given medication mentioned in advertisement and doctor said it would benefit patient.67 (2.1%)[1.6–2.8%]Low education, low income, not proactive about health information
     Worsened treatmentRespondents given medication requested but doctor said it would not benefit patient26 (0.8%)[0.5–1.2]Age 18–24
    Psychosocial benefits
     Increased sense of confidence and control by patient during physician visit.Respondent felt more confident during visit as a result of DTCA142 (4.4%)[3.7–5.4%]No SES association
    Respondent felt more in control during visit as a result of DTCA168 (5.2%)[4.4–6.2%]Women, not proactive about health information
    Effect on doctor-patient relationship
     Enhanced disclosure of health concerns to doctorRespondent disclosed health concerns to physician as a result of DTCA455 (14.2%)[12.8–15.8%]Low income, nonwhite, chronic disease, proactive about health information
     Changed global rating of relationshipRespondent’s assessment of effect of discussing information from DTCA on doctor-patient relationship Improved        51 (1.6%)[1.2–2.2%]       Change in relationship associated with SES.
    Neutral163 (5.1)[4.3–6.0%]
    Worsened11 (0.3)[0.1–1.0%]Worsened relationship associated with the request’s not being filled.
     Failure by patient to acknowledge doctor’s expertise or doctor experiencing difficulty with knowledgeable/activated patientDoctor acted challenged30 (0.9%)[0.6–1.4%]Low education
     Serious dissatisfaction by patientRespondent sought 2nd opinion, changed doctor or health plan)46 (1.4%)[1.0–2.2%]Low SES, no relationship with having request filled.
    Effects on health care system
     Increased costs, without commensurate health gains.Number of respondents who scheduled visit to physician to discuss ad Number of respondents who made specific requests Number of respondents who received what they asked for55 (1.7%)[1.2–2.4%]     161 (5.0%)[4.2–5.9%]     89 (2.8%)[2.2.–3.5]Low education, being in managed care        High SES
    • * See previous article15 for full description of hypotheses.

    • † Outcomes are presented as a percentage of the total population of respondents to allow a comparison of the various effects on a population.

      SES, socioeconomic status.

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    Table 2.

    Demographic and Health Characteristics of Respondents

    CharacteristicUnweightedWeighted*
    %n%n
    Demographics
     Age
      18–24927515.5489
      25–341856718.5583
      35–442372622700
      45–542064218573
      55–641238411353
      65+1857515462
     Gender
      Female551757481523
      Male451452531686
     Race
      White (non-Hispanic)782477712247
      Black/African American (non-Hispanic)1031912390
      Hispanic824911342
      Asian/Pacific Islanders (non-Hispanic)2584116
      Other (non-Hispanic)382390
     Educational status
      Less than high school41145161
      Completed high school591870712274
      Completed college2785817548
      Advanced degree113547211
     Annual income
      <$35,000471306531481
      $35,000–$74,9993496232904
      $75,000–$124,9991336611309
      >$125,00061764120
     Health status
      Good621977732333
      Poor†38122427871
    Health care factors
     Health insurance status
      Insured932957852698
      Not insured723615474
     In managed care?
      Yes651889661743
      No35100834886
    % of Respondents who responded `often` or `sometimes` to the following statements:
     Doctors have excellent medical skills952999952989
     Doctors are open to what patients say832633842648
     Doctors are behind in their knowledge of research and the latest treatments.742261742259
     Doctors spend enough time with their patients692161692191
     Proactive approach to health information‡
      Yes401268351134
      No601932652068
     Have a regular doctor?
      Yes852728812596
      No1547719612
     Rating of level of care from regular doctor, or doctor seen most often?
      Excellent/very good712058691948
      Good2162022612
      Fair/poor82259246
     How often does regular doctor encourage you to look for information?
      Often/sometimes38103338971
      Hardly ever/never621667621599
    • * Data were weighted to adjust for unequal probability of selection (including the oversample of persons in poor health). To adjust for survey nonresponse, stratification weights were developed using the March 2000 Current Population Survey from the US Census Bureau as standard. The poststratification weights were based on gender within age within race, as well as education, health insurance status (insured vs. uninsured), and household size. This weighting procedure results in a sample that is representative of the US population.

    • † Poor health was defined as having a chronic disease or disability that prevented respondent from participating fully in school, work, housework, or other activities; having been hospitalized other than for a normal delivery within the past 12 months; and/or the respondent defining their health as fair or poor rather than excellent, very good, or good.

    • ‡ See text for definition.

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    Table 3.

    Respondents’ Views about Effects of DTCA (n = 2593)

    Advertisements for prescription drugs:% Agreeing
    Give patients confidence to talk to their doctors about their concerns88
    Encourage people to follow treatment instructions or advice from their doctors81
    Drive up the cost of prescription drugs76
    Improve people’s understanding of medical conditions and treatments72
    Help patients get treatments they wouldn’t otherwise get69
    Promote unnecessary fear of the side effects54
    Promote unnecessary visits to doctors48
    Cause patients to take up more of their doctors’ time38
    Interfere with good relationships between doctors and patients30
    • View popup
    Table 4.

    Factors Associated with Seeking Preventive Care Because of Information in a Drug Advertisement

    n% Yes (Mostly or Partly)P
    Total25908 (95% CI 7–9%)
    Socioeconomic variables
     Annual Income0.150
      Less than $15,0003579
      $15,000–$24,99940110
      $25,000–$49,9998087
      $50,000 or more7597
     Education<0.001
      Less than high school24216
      Completed high school8908
      Some college, no graduation7577
      College graduate or higher degree6917
     Race/Ethnicity0.005
      White, non-Hispanic19477
      Black/African American, non-Hispanic2878
      Hispanic18615
      Asian, Pacific Islander, non-Hispanic837
     Employment status0.695
      Not employed18310
      Employed part-time2588
      Employed full-time12768
      Self-employed2027
      Other6617
     Health Status<0.001
      Poor health1815
      Good health11565
      Chronic disease125211
     Insurance status0.489
      Insured through work or privately20498
      Medicare1179
      Medicaid6310
      Not insured3316
     Managed care?0.221
      Yes14799
      No7087
     Gender0.747
      Male12108
      Female13818
     Age<0.001
      18–243837
      25–4410527
      45–6477512
      65+3526
    Attitudes to health information
     Proactive about health information?<0.001
      Yes97210
      No16156
    Relationship with health care professionals
     Do you have a regular doctor or health care professional?0.715
      Yes21398
      No4508
     How do you rate the overall level of health care provided by your regular doctor?<0.001
      Excellent/very good/good21277
      Fair/poor18714
    • View popup
    Table 5.

    Factors Associated with Disclosing Health Concerns to a Doctor Because of DTCA

    n% Yes (Mostly or partly)P
    Total258918 (95% CI 16–19%)
    Socioeconomic variables
     Annual Income<0.001
      Less than $15,00035620
      $15,000–$24,99940225
      $25,000–$49,99980918
      $50,000 or more75914
     Education0.022
      Less than high school24022
      Completed high school89120
      Some college, no graduation75716
      College graduate or higher degree69015
     Race/Ethnicity0.007
      White, non-Hispanic194517
      Black/African-American, non-Hispanic28824
      Hispanic18621
      Asian, Pacific Islander, non-Hispanic8321
     Employment status0.066
      Not employed18112
      Employed part-time25922
      Employed full-time127917
      Self-employed20116
      Other65819
     Health Status<0.001
      Poor health18214
      Good health115713
      Chronic disease125022
     Insurance status0.281
      Insured through work or privately205017
      Medicare11524
      Medicaid6416
      Not insured33216
     Managed care0.226
      Yes147918
      No70616
     Gender0.415
      Male121018
      Female137917
     Age0.046
      18–2438319
      25–44105315
      45–6477520
      65+34918
    Attitudes to health information
     Proactive about health information?<0.001
      Yes97022
      No161515
    Relationship with health care professionals
     Do you have a regular doctor or health care professional?0.483
      Yes213718
      No45016
     How do you rate the overall level of health care provided by your regular doctor?0.003
      Excellent/very good/good212518
      Fair/poor18727
    • View popup
    Table 6.

    Factors Associated with Changes in the Doctor-Patient Relationship

    n% Improved% Neutral% WorsenedP
    Total (95% CI)22523 (17% to 29%)73 (65–79%)5 (2–13%)
    Socioeconomic variables
     Annual Income<0.001
      Less than $15,00023224435
      $15,000–$24,9994214860
      $25,000–$49,9996322753
      $50,000 or more7321781
     Education<0.001
      Less than high school19264232
      Completed high school7329693
      Some college, no graduation6015832
      College graduate or higher degree7121781
     Race/Ethnicity<0.001
      White, non-Hispanic16922772
      Black, non-Hispanic33216118
      Hispanic1127730
      Asian, non-Hispanic210000
     Employment status<0.001
      Not employed15332740
      Employed part-time3010873
      Employed full-time10126731
      Self-employed1613826
      Other5824742
     Health Status0.254
      Poor health1625750
      Good health5524760
      Chronic disease15422717
     Insurance status<0.001
      Insured through work or privately15421763
      Medicare3327676
      Medicaid2425750
      Not insured13154639
     Managed care?0.726
      Yes14323734
      No6525742
     Gender0.011
      Male9831672
      Female12716777
     Age0.011
      18–241631636
      25–448211819
      45–648634642
      65+3918803
    Attitudes to health information
     Proactive about health information?0.014
      Yes10419801
      No12126668
    Relationship with health care professionals
     Do you have a regular doctor or health care professional?0.447
      Yes21223725
      No128838
     How do you rate the overall level of health care provided by your regular doctor?0.001
      Excellent/very good/good20024752
      Fair/poor23175230
     Did you get specific intervention requested?0.029
      Yes8927730
      No7020737
    • View popup
    Table 7.

    Factors Associated with Manifestations of Serious Dissatisfaction (ie, Seeking Second Opinion, Changing Doctor, or Changing Health Plan)

    n% YesP
    Total22521 (95% CI 14–29%)
    Socioeconomic variables
     Annual Income<0.001
      Less than $15,0002255
      $15,000–$24,9994330
      $25,000–$49,9996414
      $50,000 or more7311
     Education<0.001
      Less than high school2055
      Completed high school7523
      Some college, no graduation6013
      College graduate or higher degree7114
     Race/Ethnicity0.031
      White, non-Hispanic17019
      Black/African-American, non-Hispanic3427
      Hispanic1217
      Asian, Pacific Islander, non-Hispanic2100
     Employment status<0.001
      Not employed1553
      Employed part-time3027
      Employed full-time1038
      Self-employed1741
      Other5726
     Health Status0.322
      Poor health1631
      Good health5415
      Chronic disease15521
     Insurance status<0.001
      Insured through work or privately15514
      Medicare3418
      Medicaid2433
      Not insured1385
     Managed care?0.800
      Yes14317
      No6515
     Gender0.231
      Male9825
      Female12818
     Age<0.001
      18–241669
      25–448216
      45–648613
      65+4028
    Attitudes to health information
     Proactive about health information?0.202
      Yes10324
      No12117
    Relationship with health care professionals
     Do you have a regular doctor or health care professional?0.255
      Yes21320
      No1233
     How do you rate the overall level of health care provided by your regular doctor?<0.001
      Excellent/very good/good20017
      Fair/poor2352
     Did you get specific intervention requested?0.277
      Yes8918
      No7126
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The Journal of the American Board of Family Practice: 17 (1)
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Vol. 17, Issue 1
1 Jan 2004
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Direct-to-Consumer Advertising: Public Perceptions of Its Effects on Health Behaviors, Health Care, and the Doctor-Patient Relationship
Elizabeth Murray, Bernard Lo, Lance Pollack, Karen Donelan, Ken Lee
The Journal of the American Board of Family Practice Jan 2004, 17 (1) 6-18; DOI: 10.3122/jabfm.17.1.6

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Direct-to-Consumer Advertising: Public Perceptions of Its Effects on Health Behaviors, Health Care, and the Doctor-Patient Relationship
Elizabeth Murray, Bernard Lo, Lance Pollack, Karen Donelan, Ken Lee
The Journal of the American Board of Family Practice Jan 2004, 17 (1) 6-18; DOI: 10.3122/jabfm.17.1.6
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