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Research ArticleOriginal Article

Direct-to-Consumer Advertising: Physicians’ Views of Its Effects on Quality of Care and the Doctor-Patient Relationship

Elizabeth Murray, Bernard Lo, Lance Pollack, Karen Donelan and Ken Lee
The Journal of the American Board of Family Practice November 2003, 16 (6) 513-524; DOI: https://doi.org/10.3122/jabfm.16.6.513
Elizabeth Murray
PhD, MRCGP
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Bernard Lo
MD
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Lance Pollack
PhD
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Karen Donelan
ScD
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Ken Lee
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  • Article
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Article Figures & Data

Figures

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    Figure 1.

    Summary of testable hypothesis on the effects of DTCA.

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    Figure 2.
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    Figure 3.

    Outcomes when patients brought information from DTCA to a visit (n = 395).

Tables

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    Table 1.

    Demographic, Workload, and Practice Characteristics of Respondents (n = 1050)

    Unweighted N (%)Weighted N (%)
    Demographic and practice characteristics
     Age
      <39222(22)198(20)
      40–49360(36)363(36)
      50–59248(25)248(25)
      60+169(17)188(19)
     Gender
      Female228(22)223(22)
      Male808(78)812(78)
     1999 Income from practice
      $100,000 or less177(19)179(19)
      $100,001–$150,000298(31)297(31)
      $151,001–$200,000194(20)195(20)
      $200,001–$250,000128(13)126(13)
      $250.001+162(17)160(17)
     Geographic setting
      Urban342(34)346(34)
      Suburban334(33)333(33)
      Small town275(27)273(27)
      Rural67(7)66(7)
     Geographic Region
      East288(27)298(28)
      South316(30)310(30)
      Midwest231(22)230(22)
      West215(21)213(20)
     Type of medical specialty
      Primary care404(39)406(39)
      Medical specialty350(33)355(34)
      Surgical specialty296(28)289(28)
     Office- or Hospital-based
      Office942(90)937(89)
      Hospital108(10)113(11)
     Country of training
      US946(90)937(89)
      Foreign104(10)113(11)
    Unweighted PercentilesWeighted Percentiles
    25th50th75th25th50th75th
    Respondents’ best estimate of the percentage of their patients who were:
     Uninsured35133513
     On Medicaid5102551025
     From a minority group102040102040
     Had an annual household income of $20,000 or less10153091530
    Respondents’ best estimate of:
     Number of hours spent per week in face-to-face contact with patients243240243240
     Number of patients seen per week50801055080104
    • Data were weighted to represent the national population of physicians on the MMS database who spend 20 or more hours per week on direct patient care using the MMS variables described in the text.

    • View popup
    Table 2.

    Physicians’ Views on the Effects of DTCA (n = 1050)

    % Agreeing
    Gives patients confidence to talk to their doctor about their concerns83
    Drives up the cost of prescription drugs81
    Encourages people to follow treatment instructions or advice from their doctors72
    Promotes unnecessary fear of the side effects59
    Helps patients get treatments they would not otherwise get55
    Improves people’s understanding of medical conditions and treatments54
    Causes patients to take up more of their doctors’ time53
    Promotes unnecessary visits to doctors45
    Interferes with good relationships between doctors and patients39
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    Table 3.

    Effects of the Patient’s Talking about a DTCA on the Doctor-Patient Relationship

    n% Improved% Neutral% WorsenedpMultivariate Odds Ratio for Improved Relationship (95% CI)*
    Total39533608
    How relevant to the patient was the information in the ad?<0.001
     Very/somewhat30937585
     Not very/not at all82166619
    How accurate was the information in the ad?<0.001
     Very/somewhat26238593
     Not very/not at all131226216
    Why did the patient talk to you about the ad?0.002
     Wanted a test, medication change or referral221286111
     Wanted your opinion only17338593
    Did you do what the patient wanted?†<0.001
     Yes, completely75445515.7 (2.2–14.7)
     Yes, partially244355773.7 (1.6–8.6)
     No751274151.0
    Did you have enough time to discuss the information?0.031
     Yes258365952.0 (1.2–3.3)
     No1362762121.0
    Did you feel the patient was taking responsibility?<0.001
     Yes279385662.4 (1.4–4.4)
     No1141969121.0
    Did you feel the patient was challenging your authority?<0.001
     Yes49283933
     No34333634
    Did you think that the patient’s request was not appropriate for their health?<0.001
     Yes, not appropriate143255619
     No, appropriate25337621
    Did you feel you did not know the patient well enough to have good communication?<0.001
     Yes27373230
     No36532626
    • * For clarity, only significant odds ratios are shown. CI, confidence interval.

    • † Comparison of doing what the patient wanted completely versus partially revealed no significant difference in odds ratios.

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    Table 4.

    Factors Associated with Respondents Feeling That Their Authority Was Being Challenged during the Discussion about DTCA

    n% YesUnivariate pMultivariate Odds Ratio (95% CI)
    Total39512
    Practice characteristics
     % Patients with Medicaid0.023
      ≤25%29311
      >25%7721
    Physicians’ cognitive and emotional responses in the last visit where a patient talked about DTCA.
     How relevant to the patient was the information in the ad?0.011
      Very/somewhat308101.0
      Not very/not at all81212.3 (1.1–4.8)
     How accurate was the information in the ad?0.004
      Very/somewhat2619
      Not very/not at all12920
     Why did the patient talk to you about the ad?0.019
      Wanted a test, medication change or referral22016
      Wanted your opinion only1718
     Did you do what the patient wanted?0.004
      Yes, completely7541.0
      Yes, partially241123.0 (0.9–9.6)
      No74228.5 (2.5–29.2)
     Did you have enough time to discuss the information?<0.001
      Yes134221.0
      No25783.0 (1.6–5.8)
     Did you feel the patient was taking responsibility?0.118
      Yes279142.2 (1.0–5.1)
      No11281.0
     Did you feel the patient’s request was not appropriate for their health?<0.001
      Yes, not appropriate13930
      No, appropriate2523
     Did you feel you did not know the patient well enough to have good communication?<0.001
      Yes28361.0
      No363115.0 (1.9–12.6)
    • The odds ratio of the doctor feeling challenged for not doing what the patient wanted compared with doing what the patient wanted partially was 2.8 (95% confidence interval, 1.3 to 6.1).

    • View popup
    Table 5:

    Effect of DTCA on the Time-Efficiency of the Visit

    N% Helped% Neutral% HurtUnivariate pMultivariate Odds Ratio (95% CI)
    Total392134839
    Physicians’ background views on DTCA
     How accurate are drug ads?0.003
      Very/somewhat298164935
      Not very/not at all9344451
     How good are patients at assessing the relevance of ads?<0.001
      Excellent/very good/good75235621
      Fair216134938
      Poor10063955
    Physicians’ cognitive and emotional responses in the last visit where a patient talked about DTCA
     How relevant to the patient was the information in the ad?<0.001
      Very/somewhat306165133
      Not very/not at all8233760
     How accurate was the information in the ad?<0.001
      Very/somewhat2591852291.0
      Not very/not at all130240581.9 (1.1–3.3)
     Why did the patient talk to you about the ad?<0.001
      Wanted a test, medication change or referral2191140492.0 (1.2–3.4)
      Wanted your opinion only1721658261.0
     Did you do what the patient wanted?<0.001
      Yes, completely74155827
      Yes, partially240174737
      No7504258
     Did you have enough time to discuss the information?<0.001
      Yes2551655291.0
      No134734593.0 (1.8–5.0)
     Did you feel the patient was taking responsibility?0.040
      Yes276164737
      No11465044
     Did you feel the patient was challenging your authority?<0.001
      Yes49224742.8 (1.2–6.3)
      No3381551341.0
     Did you think that the patient’s request was not appropriate for their health?<0.001
     Yes, not appropriate142335621.0
     No, appropriate2491955261.8 (1.1–3.1)
    • CI, confidence interval.

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The Journal of the American Board of Family Practice: 16 (6)
The Journal of the American Board of Family Practice
Vol. 16, Issue 6
1 Nov 2003
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Direct-to-Consumer Advertising: Physicians’ Views of Its Effects on Quality of Care and the Doctor-Patient Relationship
Elizabeth Murray, Bernard Lo, Lance Pollack, Karen Donelan, Ken Lee
The Journal of the American Board of Family Practice Nov 2003, 16 (6) 513-524; DOI: 10.3122/jabfm.16.6.513

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Direct-to-Consumer Advertising: Physicians’ Views of Its Effects on Quality of Care and the Doctor-Patient Relationship
Elizabeth Murray, Bernard Lo, Lance Pollack, Karen Donelan, Ken Lee
The Journal of the American Board of Family Practice Nov 2003, 16 (6) 513-524; DOI: 10.3122/jabfm.16.6.513
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