Social marketing meets health literacy: Innovative improvement of health care providers' comfort with patient interaction

Patient Educ Couns. 2007 Sep;68(1):3-9. doi: 10.1016/j.pec.2007.02.009. Epub 2007 Apr 5.

Abstract

Objective: It is essential to train health care providers to deliver care sensitive to the needs of diverse individuals with varying degrees of health literacy. We aimed to evaluate an innovative, theory-based, educational intervention involving social marketing and health literacy.

Methods: In 2006 at a large medical school, all first-year students were exposed to the intervention. They completed pre- and post-test anonymous surveys including demographic data, covariates, and key outcome variables. Paired t-tests and multiple linear regression were used to evaluate the intervention and to determine independent associations among the key outcome variables.

Results: Post-intervention scores were significantly higher than pre-intervention scores for social marketing (3.31 versus 1.90, p<0.001), health literacy (3.41 versus 2.98, p<0.001), and comfort in brochure development (3.11 versus 2.52, p<0.001) (N=83). After controlling for demographic and covariate data, health literacy and comfort in brochure development were independent predictors of comfort interacting with diverse populations.

Conclusion: A brief intervention involving social marketing and health literacy can improve skills that improve medical students' comfort with patients of diverse backgrounds.

Practice implications: Health care providers can be taught educational principles and skills involved in developing effective patient education materials. These skills may improve providers' comfort with direct patient interaction.

Publication types

  • Evaluation Study
  • Research Support, Non-U.S. Gov't

MeSH terms

  • Analysis of Variance
  • Attitude of Health Personnel*
  • Clinical Competence
  • Cultural Diversity*
  • Education, Medical, Undergraduate / organization & administration*
  • Educational Status
  • Factor Analysis, Statistical
  • Female
  • Health Knowledge, Attitudes, Practice
  • Health Promotion
  • Humans
  • Linear Models
  • Male
  • Pamphlets
  • Patient Education as Topic* / organization & administration
  • Pennsylvania
  • Physician-Patient Relations
  • Program Evaluation
  • Psychological Theory
  • Psychology, Educational
  • Self Efficacy
  • Social Marketing*
  • Students, Medical / psychology*
  • Surveys and Questionnaires
  • Teaching Materials