Table 1.

Clinic Rates of MyChart Messages and Incoming Telephone Calls per 1000 Patients per Month Between February 2009 and February 2011

Clinic 1Clinic 2Clinic 3Clinic 4
Start dateFebruary 2009February 2009April 2011February 2011
    Panel size (n)11,87811,1797,53811,010
    MyChart messages*4314211
    Telephone calls439739508755
End dateJune 1, 2014June 1, 2014June 1, 2014June 1, 2014
    Panel size (n)10,88918,2439,68511,868
    MyChart messages*1691822419
    Telephone calls5845026361002
  • * Number of patient-to-physician MyChart messages per 1000 patients per month.

  • Number of incoming telephone calls received at a clinic per 1000 patients per month.

  • CHC, community-based health center; FQHC, federally quality health center; RHC, rural health center; UHC, university-based health center.