| How to form a team to assess the practice and raise awareness about health literacy |
| Tools for improving spoken communication |
| How to communicate clearly |
| How to use teach-back |
| Effective follow-up |
| Effective phone communications |
| “Brown bag” medication review |
| How to address language differences |
| Dealing with patients from different cultures |
| Tools for improving written communication |
| How to design easy-to-read material |
| How to use health education material effectively |
| Good signage |
| Improving patient self-management and empowerment |
| Encouraging patients to ask questions |
| Helping patients to make action plans |
| Improving medication adherence and accuracy |
| Getting patient feedback |
| Improving support systems |
| Linking patients to nonmedical support services |
| Linking patients to medication resources |
| Linking patients to health and literacy resources in the community |
Adapted from ref. 11.