How to form a team to assess the practice and raise awareness about health literacy |
Tools for improving spoken communication |
How to communicate clearly |
How to use teach-back |
Effective follow-up |
Effective phone communications |
“Brown bag” medication review |
How to address language differences |
Dealing with patients from different cultures |
Tools for improving written communication |
How to design easy-to-read material |
How to use health education material effectively |
Good signage |
Improving patient self-management and empowerment |
Encouraging patients to ask questions |
Helping patients to make action plans |
Improving medication adherence and accuracy |
Getting patient feedback |
Improving support systems |
Linking patients to nonmedical support services |
Linking patients to medication resources |
Linking patients to health and literacy resources in the community |
Adapted from ref. 11.