| Administrative | Build vision | “We will do whatever it takes to give our patients the best care possible” |
| Acquire resources | Advocate for change in payment mechanisms |
| Lead strategic planning | Hire sufficient staff for team-based care |
| Manage crises | |
| Adaptive | Creativity | Adjust schedules of behavioral health clinicians |
| Flexibility | Deploy care manager for home visits |
| Solve problems | Develop new roles for appointment clerks |
| Take risks | |
| Enabling | Catalyze adaptive solutions | Open evening clinics |
| Deploy resources | Add home visits to clinics |
| Protect flexibility | Migrate electronic health records to cell phones |
| Provide structure | Set appropriate benchmarks |
| Connect administrative and adaptive | |