Administrative | Build vision | “We will do whatever it takes to give our patients the best care possible” |
Acquire resources | Advocate for change in payment mechanisms |
Lead strategic planning | Hire sufficient staff for team-based care |
Manage crises | |
Adaptive | Creativity | Adjust schedules of behavioral health clinicians |
Flexibility | Deploy care manager for home visits |
Solve problems | Develop new roles for appointment clerks |
Take risks | |
Enabling | Catalyze adaptive solutions | Open evening clinics |
Deploy resources | Add home visits to clinics |
Protect flexibility | Migrate electronic health records to cell phones |
Provide structure | Set appropriate benchmarks |
Connect administrative and adaptive | |