Table 2. Laboratory Testing Process Improvement Activities Selected by Practices and Stage of Completion by Study End

Clinic ID	Testing Phase	QI Activity Focus	Toolkit Stage Completed
	Preanalytic
21	Test preparation	Improve documentation of patient notification preferences and documentation of scheduled lab visits.	Step 6
22	Test selection	Improve the identification of patients requiring repeat MRSA testing to reduce the number of patients remaining on an MRSA protocol list.	Step 6
1	Test ordering	Reduce the number of lab tests rejected because of incorrect coding in electronic medical record.	Step 3
2		Reduce the number of lab tests rejected because of incorrect coding in electronic medical record.	Step 3
5		Reduce the number of incomplete laboratory orders sent from clinic.	Step 7
19		Reduce the number of incomplete laboratory orders sent from clinic.	Step 1
3	Specimen collection	Improve rate of completed specimen collection by using on-site phlebotomy.	Step 8
9		Improve rate of completed specimen collection by using on-site phlebotomy.	Step 6
11		Improve rate of completed specimen collection by using on-site phlebotomy.	Step 7
	Postanalytic
7	Test result tracking	Reduce the number of lab tests ordered that are not reconciled with results that can be found in the medical record.	Step 5
8		Improve patient notification processes and documentation to reduce calls from patients requesting test results.	Step 5
12		Standardize the order tracking system to reduce number of missing labs requiring patient notification.	Step 8
16		Improve the lab tracking process by implementing a review process for an EHR-generated report of outstanding lab tests.	Step 5
17		Improve the lab tracking process by implementing a review process for an EHR-generated report of outstanding lab tests.	Step 5
20		Improve the lab tracking process by implementing a review process for an EHR-generated report of outstanding lab tests.	Step 8
10	Patient notification	Standardize patient notification processes to ensure 100% patient notification attempts of all laboratory test results.	Step 7
13		Improve the timeliness of provider review of lab results to reduce number of patient calls.	Step 7
14		Standardize the patient notification processes to ensure 100% patient notification attempts of all laboratory test results.	Step 7
15		Improve the timeliness of provider review of lab results to reduce number of patient calls.	Step 8
18		Improve the patient notification processes and documentation to reduce calls from patients requesting test results.	Step 3
4	Did not select	Did not select	Step 4
6	Did not start	Did not start	Did not start

EHR, electronic health record; MRSA, methicillin-resistant Staphylococcus aureus; QI, quality improvement.