Table 3. Themes Arising from Primary Care Physician Responses to Open-Ended Questions in a Mandatory Closeout Survey Completed Between April 15, 2011, and December 31, 2013 (n = 554)
Major ThemeSubtheme
PCP appreciation of the eConsult serviceSatisfaction
Response time
Reassurance to the PCP
Cost savings
Perceived benefits to the quality of patient careEducational benefits of using eConsult
Face-to-face referral still needed
Rerouting referrals
Access to specialist knowledge
Reassurance for the patient
Reduced patients' burden
Attitudes toward using a new health technologyAdoption
Challenges
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  • eConsult, electronic consultation; PCP, primary care physician.