Table 5. Organizational Revenue Opportunities Potentially Attributable to Care Management
OpportunityDescriptionIssues
Per-unit quality incentives for service provisionMoney per person for completing testing or services recommended, eg, $10 per member for each health plan member who has diabetes and has annual eye exam
  • Patients may not participate in services for reasons unrelated to the primary care physician or the care management services are not effective in encouraging this participation

  • Requires ability to capture population-based data and report

  • Only some insurers do this

Per-unit quality incentives for meeting clinical benchmarksMoney per person for meeting clinical benchmarks, eg, $50 per member for each health plan member who has blood pressure <140/80 at last physician visit of the year
  • Requires patient to make health behavior changes, and they may be unable or unwilling to do so or the care management services may be ineffective in encouraging these changes

  • Requires ability to capture population-based data and report

  • Only some insurers do this

Patient-centered medical home designation10% uplift in evaluation and management billing for all services if designated
  • Only occurs yearly

  • Designation line conveys “in” or “out” of designation and difficult to attribute to care management services only to meet designation

  • Requires up-front investment

  • Only one insurer pays for this at present