Table 1. Laboratory Processes Explored
ProcessProcess Description
Test orderingThe clinician's decision process about which test(s) to order and the transmission of that information to personnel responsible for performing the test or obtaining the specimen
Test trackingThe clinic's internal monitoring and reconciliation processes for the expected transmission of results of tests ordered from laboratories
Test result notificationThe processes by which a patient learns of test results and how recommendations for action are transmitted to the patient
Patient follow-upThe processes by which abnormal test results or results needing action by the patient are tracked until that action is taken or refused by the patient