| Provider Satisfaction Dimension | Leadership and Communication (n = 10 items) | Quality of Care (n = 4 items) | Time Spent Working (n = 5 items) | Patient Interaction (n = 4 items) | Administrators (n = 4 items) | Compensation (n = 3 items) | Relationships with Staff (n = 4 items) | Resources (n = 4 items) | Acceptance by Colleagues (n = 5 items) | Paperwork (n = 3 items) | Computers (n = 3 items) | Preauthorization hassle (n = 4 items) | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Practice† | Providers (n) | ||||||||||||
| Clinic 1 | <4‡ | ||||||||||||
| Clinic 2 | 4 | 3.59 | 4.35 | 3.25 | 4.00 | 3.63 | 3.33 | 3.92 | 3.69 | 4.30 | 4.00 | 4.67 | 3.50 |
| Clinic 3 | 6 | 3.11 | 4.15 | 2.91 | 4.03 | 3.13 | 3.28 | 4.14 | 3.80 | 4.10 | 3.43 | 4.56 | 3.86 |
| Clinic 4 | 5 | 3.80 | 4.12 | 3.18 | 4.10 | 3.80 | 3.40 | 3.93 | 4.05 | 4.08 | 3.73 | 4.93 | 3.25 |
| Clinic 5 | 7 | 4.21 | 4.25 | 4.22 | 4.23 | 4.21 | 3.56 | 4.21 | 3.87 | 4.71 | 3.67 | 4.95 | 3.06 |
| Clinic 6 | 8 | 3.67 | 3.82 | 3.89 | 4.50 | 3.71 | 3.85 | 3.81 | 3.47 | 4.53 | 3.41 | 4.31 | 2.87 |
| Clinic 7 | 4 | 3.53 | 3.55 | 2.60 | 4.06 | 3.69 | 2.75 | 3.92 | 4.19 | 4.00 | 2.83 | 4.58 | 1.63 |
| Clinic 8 | 10 | 3.19 | 4.43 | 3.91 | 4.28 | 3.17 | 3.30 | 4.00 | 3.91 | 4.06 | 3.20 | 4.80 | 3.48 |
| Clinic 9 | 11 | 3.82 | 4.33 | 3.80 | 3.88 | 3.88 | 3.75 | 3.90 | 3.82 | 4.18 | 3.47 | 4.64 | 3.53 |
| Clinic 10 | 8 | 3.55 | 4.28 | 3.43 | 3.97 | 3.72 | 2.94 | 3.91 | 3.63 | 4.05 | 3.28 | 4.68 | 3.16 |
| Grand means | 63 | 3.61 | 4.14 | 3.47 | 4.12 | 3.66 | 3.35 | 3.97 | 3.83 | 4.22 | 3.45 | 4.68 | 3.15 |
Data are means.
↵* The provider satisfaction survey items were measured on Likert scales from “very dissatisfied” (1) to “very satisfied” (5). We aggregated items into 12 domains by summing responses to all survey items in each dimension then calculating grand means for each dimension. These composite domain scores are presented at the clinic level.
↵† Clinic numbers indicate the same clinics as those in Table 2.
↵‡ Because fewer than 4 providers responded, the data from clinic 1 were not included in our analyses.