| Experiences by Survey | Adjusted Mean Score (95% CI)* | Adjusted Mean Difference Between Teaching and Nonteaching Sites (95% CI) | P Value | |
|---|---|---|---|---|
| Teaching Sites | Nonteaching Sites | |||
| CAHPS subscales† | ||||
| Access to care (n = 846) | 4.35 (3.78–4.92) | 5.14 (4.47–5.81) | −0.79 (−1.36 to −0.22) | .01 |
| Provider communication (n = 1356) | 5.60 (5.44–5.76) | 5.52 (5.17–5.86) | 0.08 (−0.08 to 0.24) | .33 |
| Clerk/receptionist courtesy (n = 1364) | 5.20 (4.66–5.29) | 5.52 (4.94–6.10) | −0.32 (−0.86 to 0.23) | .25 |
| PACIC total score and subscales‡ | ||||
| Total chronic disease score (n = 848) | 4.02 (3.84–4.20) | 3.79 (3.24–4.33) | 0.23 (0.05–0.41) | .01 |
| Patient activation (n = 850) | 4.26 (4.05–4.46) | 3.81 (3.19–4.43) | 0.45 (0.24–0.65) | <.001 |
| Delivery system (n = 841) | 4.39 (4.20–4.59) | 4.34 (3.76–4.91) | 0.05 (−0.14 to 0.25) | .60 |
| Goal setting (n = 892) | 3.85 (3.65–4.05) | 3.65 (3.05–4.25) | 0.20 (−0.001 to 0.40) | .051 |
| Problem solving (n = 800) | 4.36 (4.14–4.58) | 4.06 (3.38–4.74) | 0.30 (0.08–0.52) | .01 |
| Follow-up/coordination (n = 874) | 3.59 (3.39–3.80) | 3.36 (2.75–3.97) | 0.23 (0.03–0.44) | .03 |
Bold values indicate statistically significant results.
↵* All values are adjusted for age, sex, education, overall health status, race, ethnicity, survey language, and insurance payer.
↵† Scores range from 1 to 6. Higher scores indicate a more favorable patient experiences.
↵‡ Scores range from 1 to 5. Higher scores indicate a more favorable patient experiences.
CAHPS, Consumer Assessment of Health care Providers and Systems; CI, confidence interval; PACIC, Patient Assessment of Chronic Illness Care.