| Respondents (n = 4227) | Non-Hispanic White (n = 1,137) | Non-Hispanic Black (n = 1114) | Hispanic (n = 1976) | Asian/Other Non-Hispanic (n = 335) | |||||
|---|---|---|---|---|---|---|---|---|---|
| Frequency | Weighted % (SE) | Frequency | Weighted % (SE) | Frequency | Weighted % (SE) | Frequency | Weighted % (SE) | ||
| Accessibility | |||||||||
| Have a usual source of care | 3532 | 969 | 82.57 (3.23) | 913 | 78.44 (4.84) | 1627 | 81.44 (4.14) | 280 | 86.85 (3.79) |
| Convenience of HC location | 4061 | 1087 | 96.19 (1.33) | 1076 | 96.60 (1.15) | 1871 | 95.40 (1.08) | 320 | 98.86 (0.47) |
| Ability to be seen by provider | 3884 | 1053 | 92.57 (1.52) | 1007 | 88.21 (2.21) | 1799 | 91.03 (1.40) | 311 | 91.56 (3.03) |
| Communication | |||||||||
| Provider listens to patient* | 4080 | 1107 | 98.16 (0.75) | 1061 | 96.42 (1.45) | 1885 | 92.25 (2.11) | 320 | 96.62 (1.86) |
| Provider explains what patient wants to know | 4039 | 1096 | 97.52 (0.61) | 1051 | 95.50 (1.50) | 1866 | 94.41 (1.48) | 315 | 95.68 (1.90) |
| Provider gives patient good advice and treatment | 4045 | 1096 | 97.62 (0.63) | 1062 | 97.71 (1.16) | 1861 | 95.74 (1.03) | 318 | 96.61 (1.77) |
| Comprehensiveness | |||||||||
| Staff helped patient apply for government benefits* | 1126 | 269 | 21.44 (3.19) | 255 | 17.30 (2.43) | 592 | 29.42 (2.32) | 104 | 29.77 (6.94) |
| Staff helped patient get transportation to medical appointment | 680 | 157 | 6.49 (1.57) | 249 | 11.29 (3.78) | 266 | 10.81 (2.30) | 92 | 11.04 (3.37) |
| Staff helped patient get free medication | 1587 | 478 | 31.56 (2.67) | 496 | 31.42 (2.88) | 599 | 24.61 (2.99) | 169 | 37.26 (6.44) |
| Coordination | |||||||||
| Staff helped patient arrange medical appointments at other care settings* | 2043 | 635 | 52.18 (3.78) | 575 | 49.04 (7.25) | 819 | 36.16 (2.54) | 199 | 54.29 (6.72) |
Percentages and standard error (SE) based on weighted frequencies.
↵* P < .01.