Category | Measure | Variable |
---|---|---|
Accessibility | Have a usual source of care | Yes/more than one place vs. no |
Convenience of HC location | Excellent/very good/good vs. fair/poor | |
Ability to be seen at HC | Excellent/very good/good vs. fair/poor | |
Communication | Provider listens to patient | Excellent/very good/good vs. fair/poor |
Provider explains what patient wants to know | Excellent/very good/good vs. fair/poor | |
Provider gives good advice and treatment | Excellent/very good/good vs. fair/poor | |
Comprehensiveness | Staff assisted patient with application for government benefits | Yes vs. no |
Staff helped patient obtain transportation to medical appointments | Yes vs. no | |
Staff helped patient obtain free medication | Yes vs. no | |
Coordination | Staff helped patient arrange medical appointments at other care settings | Yes vs. no |
HC, health center.